Programmer Analyst 2

Ocean State Job Lot; Chicago (IL); On-site; USD 90,000 - 120,000; Full time

Job summary

Metra in Chicago seeks a Programmer Analyst 2 to support Enterprise Asset Management (EAM) systems like Maximo and ServiceMax. You will develop and maintain applications, write automation scripts, and help align technology with business needs across engineering and transit operations.

You will map business processes, test updates, manage security roles, provide end-user training materials, and contribute to system improvements.

Qualifications

• Bachelor's Degree in Computer Science or related field OR in lieu of a specified degree, any combination of education and experience in information technology that equals four (4) years in application development or systems administration.
• Knowledge of methods and techniques used to install, troubleshoot, upgrade applications, and resolve errors.
• Working knowledge of the operational characteristics of relational databases and EAM systems.
• Working knowledge of operating systems particularly iOS or Windows and their programming languages for application development.
• Familiar with REST, API, with an understanding of the digital resources needed for system integrations
• Proficient in Microsoft 365 (Word, Excel, Access and PowerPoint).
• Strong written and verbal communication skills with the ability to understand technical information and relay it to technical and non-technical audiences.
• Strong analytical, problem solving, organizational skills, and project management skills.
• Ability to work independently and on project teams.
• Ability to conform to shifting priorities and demands, work on multiple tasks, and meet deadlines.
• Ability to assess department needs, plan, organize, and manage resources to meet goals.
• Ability to utilize technical skills and work as a liaison between departments and host team to develop technical processes and procedures.

Responsibilities

• Develop and maintain applications to add system functionality to assigned EAM based on the needs of users responsible for maintaining and inspecting assets.
• Write complex automation scripts; attain appropriate approvals to use applicable operating systems to design, write code, and distribute applications.
• Create and manage reports on multiple platforms.
• Participate in projects to identify, map, and integrate business processes; ensure the EAM and applications meet system requirements.
• Test new and updated applications; assist with system implementations, support, and maintenance.
• Ensure data security and integrity prior to downloads; define roles, permissions, and access; develop end-user training materials.
• Track system performance and user interface changes; troubleshoot and resolve issues; update processes to reflect changes.
• Perform other related duties as assigned to meet department needs.

Skills

Analytical thinking

Project management

Strong communication

Independent worker

Problem solving

Team collaboration

Education

Bachelor's Degree in Computer Science or related field

Tools

REST API

SQL queries

Relational databases

Windows/iOS OS

Job description

Metra is America’s fourth busiest commuter rail system, providing essential transportation services to a community of over 9.4 million residents. As an organization of over 2,600 professionals, we are committed to safely and efficiently meeting the growing and changing transportation needs of the commuters and businesses we serve.
To meet those needs, Metra employs a diverse workforce in an environment that fosters creativity and drives innovation. We invite you to learn more about Metra and the many career opportunities we offer.

The final salary will depend on the candidate's qualifications. Those with 8 years or more of required experience can expect offers up to the midpoint of the salary range. Metra provides full pay ranges so candidates can consider their growth potential.

Qualified veterans who meet the minimum requirements will receive outreach during the recruitment process in accordance with Federal and State laws, including the Illinois Veterans Preference Act. Meeting the minimum qualifications does not guarantee an interview or job offer. The most qualified candidate will be selected.

Metra is one of the largest and most complex commuter rail systems in North America, serving Cook, DuPage, Will, Lake, Kane, and McHenry Counties. The agency is linking communities in Northeastern Illinois by providing safe, reliable, and efficient commuter service.

The Asset Management and Supply Chain Operation Division consists of all Storehouse and Warehouse Operations, Enterprise Asset Management (EAM), and Transit Asset Management (TAM). The purpose of the department is to service various customers within Metra. Managing the continuous supply of parts materials and services required to support Engineering, Mechanical and Transit Operations. The department operates Metra's four storehouses and one central warehouse. Additionally, the department manages the agency's Transit Asset Management (TAM) program and the Enterprise Asset Management (EAM) systems.

Reporting to the Manager Asset Data Systems, the Programmer Analyst 2 will assist various departments to align technology solutions with business strategies and processes related to the enterprise asset management (EAM) systems (Maximo and ServiceMax); and serve as administrator for the assigned system to provide ongoing support to ensure efficient, effective system performance and process improvements.

The Primary Duties include: Develop and maintain applications to add system functionality to assigned EAM based on the needs of users responsible for maintaining and inspecting assets; write complex automation scripts; attain appropriate approvals to use applicable operating systems to design, write code, and distribute applications; and create and manage reports on multiple platforms. Participate in projects to identify, map, and integrate business processes; ensure the EAM and applications work properly and all departmental work-flows meet system requirements; and test new and updated applications. Assist with system implementations, support, and maintenance; ensuring data security and integrity prior to any downloads and updates; define roles, permissions, and assign access; and develop materials use for written and verbal instruction for end users and inclusion into training manuals. Track system performance and user interface changes; troubleshoot and resolve system and application errors; create service tickets to report anomalies and request further review and correction of more complex issues; and update processes and procedures to reflect changes. Perform other related duties as assigned to meet the ongoing needs of the department.

Metra is a railroad employer subject to the provisions of the Railroad Retirement Tax Act, not the Social Security Administration.

• Bachelor's Degree in Computer Science or related field OR in lieu of a specified degree, any combination of education and experience in information technology that equals four (4) years in application development or systems administration.
• Knowledge of methods and techniques used to install, troubleshoot, upgrade applications, and resolve errors.
• Working knowledge of the operational characteristics of relational databases and EAM systems.
• Working knowledge of operating systems particularly iOS or Windows and their programming languages for application development.
• Familiar with representational state transfer (REST), application programming interface (API), with an understanding of the digital resources needed for system integrations
• Proficient in Microsoft 365 (Word, Excel, Access and PowerPoint).
• Strong written and verbal communication skills with the ability to understand technical information and relay it to technical and non-technical audiences.
• Strong analytical, problem solving, organizational skills, and project management skills.
• Ability to work independently and on project teams.
• Ability to conform to shifting priorities and demands, work on multiple tasks, and meet deadlines.
• Ability to assess department needs, plan, organize, and manage resources to meet goals.
• Ability to utilize technical skills and work as a liaison between departments and host team to develop technical processes and procedures.
• Ability to stand, walk, and/or sit, for extended periods of time.

Preferences:

• Experience working with an EAM system.
• Experience in software development, creating relational databases, or writing SQL queries.

Metra employees in an active review period under the current discipline policy or who have documented attendance or performance issues will not be considered and/or selected for this position.

Some positions require an Enhanced Background Check due to the nature of the role. This may include additional criminal history, employment and education verification, credential validation, and other legally permissible checks. All screenings are conducted in compliance with applicable laws and require candidate authorization.

Please note: Regardless of any state laws that legalize marijuana, Metra prohibits applicants and employees’ use or possession of marijuana (or marijuana paraphernalia), or having detectable amounts of marijuana in their bodies, including synthetic and/or non-synthetic substances such as THC for any reason for preemployment screening purposes, while on duty, subject to duty, on Metra property, or in Metra work equipment and vehicles.

Metra is committed to ensuring that our career website and recruiting process are accessible to all individuals. For general assistance, please contact [e-mail] . If you require reasonable accommodations to complete this application, participate in interviews, complete any pre-employment testing, or engage in any other aspect of the employee selection process, please direct your inquiries to the Reasonable Accommodations Committee at [e-mail] .

Metra is an Equal Opportunity/Affirmative Action Employer. It is our policy to fill vacant positions with qualified candidates without regard to race, color, sex, religion, national origin, age, gender identity, disability, or any protected categories, assuming an individual can perform the essential functions of the job with or without accommodation.

Please note: Regardless of any state laws that legalize marijuana, Metra prohibits applicants and employees’ use or possession of marijuana (or marijuana paraphernalia), or having detectable amounts of marijuana in their bodies, including synthetic and/or non-synthetic substances such as THC for any reason for preemployment screening purposes, while on duty, subject to duty, on Metra property, or in Metra work equipment and vehicles.
Metra is an Equal Opportunity/Affirmative Action Employer. It is our policy to fill vacant positions with qualified candidates without regard to race, color, sex, religion, national origin, age, gender identity, disability, or any protected categories, assuming an individual can perform the essential functions of the job with or without accommodation.

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