Program Technician III

State of Vermont; Burlington (VT); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

80% State paid medical

12 paid holidays

FMLI

Retirement benefits

Job summary

The State of Vermont is seeking a highly organized Program Technician III to support the WIC program within the Burlington District Office. This full-time, in-person role focuses on administrative tasks and frontline client interactions to ensure timely service delivery.

Responsibilities include coordinating program activities, managing office tasks, serving as first point of contact, providing language interpretation, and collaborating with a multidisciplinary team to deliver equitable,

Qualifications

• Two years or more of full-time college coursework OR Associate's degree or higher AND three (3) years or more of experience above a technical level in program administration (such as administering components of a licensing and certification program, or records management).
• High School diploma or equivalent AND four (4) years or more of experience above a technical level in program administration (such as administering components of a licensing and certification program, or records management).
• Two (2) years or more of experience as a Program Technician II with the State of Vermont.

Responsibilities

• Provide administrative support to WIC staff and participants, helping coordinate activities that support access to program benefits
• Complete office management tasks including ordering supplies, managing shared email and fax, sending mail, maintaining records, photocopying, and assisting with onboarding new district office staff
• Serve as the first point of contact for the district office via phone, email, and in-person interactions with families, vendors, community partners, and staff
• Deliver culturally sensitive and inclusive services, including frequent coordination of telephonic and in-person language interpretation
• Work collaboratively with team members to ensure accurate, timely, and participant-centered services

Education

Associate's degree or higher

Job description

The Vermont Department of Health - Burlington District Office is seeking a highly organized and enthusiastic Program Technician III to support an interdisciplinary team of public health professionals working to improve the health and wellbeing of communities in Chittenden County.

This full-time, in-person position provides essential administrative support to the Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) and plays a key role in ensuring participants receive timely and accurate program services. This position is not eligible for remote work.

What You'll Do

• Provide administrative support to WIC staff and participants, helping coordinate activities that support access to program benefits
• Complete office management tasks including ordering supplies, managing shared email and fax, sending mail, maintaining records, photocopying, and assisting with onboarding new district office staff
• Serve as the first point of contact for the district office via phone, email, and in-person interactions with families, vendors, community partners, and staff
• Deliver culturally sensitive and inclusive services, including frequent coordination of telephonic and in-person language interpretation
• Work collaboratively with team members to ensure accurate, timely, and participant-centered services

What to Expect

This is a fast-paced, customer-focused environment that requires strong organization and flexibility. Daily work includes frequent phone calls, walk-in interactions, and managing multiple digital systems simultaneously. The ideal candidate can move seamlessly between tasks, respond to regular interruptions, maintain attention to detail, and remain calm and professional in busy or stressful situations.

Compliance & Professional Standards

This position requires strict adherence to federal and state regulations, including HIPAA confidentiality requirements, and compliance with all WIC program guidelines. If you enjoy administrative work that supports families, thrive in a collaborative setting, and bring a welcoming, inclusive approach to customer service, we encourage you to apply and join our team.

DIVISION OF LOCAL HEALTH - WHO WE ARE:

The Division of Local Health works to preserve and improve the equitable social, economic, and environmental conditions necessary to attain the highest level of health and well-being for all, thus ensuring healthy Vermonters. The Division of Local Health is committed to fostering a diverse, inclusive, and welcoming environment that respects and celebrates every person's strength, assets, and values. The Division of Local Health is committed to leading organizational change efforts that address avoidable inequities and injustices as we work towards the elimination of health and health care disparities.

TELEWORK

The Department of Health supports a hybrid work environment which combines both in person and remote work. Upon hire, employees work with their supervisor to create a schedule that aligns with the business needs of the unit and complies with State of Vermont policy. We believe a hybrid work environment promotes autonomy and allows for increased flexibility and greater work/life balance.

MISSION

Promote the physical, mental, and social well-being of people in Vermont by advancing equity, protecting against disease and injury, and preparing for health emergencies.

VISION

All people and communities in Vermont have equitable opportunities to achieve their highest level of health and well-being.

VALUES

• Equity: We aim to center health justice and address racism and all forms of oppression in our programs and policies, our approach to collaboration, and how we build and nurture our workforce.
• Collaboration: We engage with staff and partners to understand complex problems and design responsive solutions.
• Inclusion: We support a culture of belonging and diversity where people are valued, trusted, and able to be their authentic selves.
• Harmony: We endorse a balanced, thoughtful, and intentional work environment that allows employees to care for themselves, their families, and the people they serve.
• Data: We strive for scientific excellence and cultural responsiveness in the collection, analysis, sharing and use of data.

Who May Apply

This position, Program Technician III (Job Requisition #56051), is open to all State employees and external applicants.

AHS BACKGROUND CHECKS: Candidates must pass any level of background investigation applicable to the position. In accordance with AHS Policy 4.02, Hiring Standards, Vermont and/or national criminal record checks, as well as DMV and adult and child abuse registry checks, as appropriate to the position under recruitment, will be conducted on candidates, with the exception of those who are current classified state employees seeking transfer, promotion or demotion into an AHS classified position or are persons exercising re-employment (RIF) rights.

Duties are performed predominately in an office setting. Private means of travel should be available for occasional travel when appropriate. Incumbents must be adaptable and able to work within tight time limits and under considerable stress. Some evening and weekend duty may be necessary.

Minimum Qualifications

Two years or more of full-time college coursework OR Associate's degree or higher AND three (3) years or more of experience above a technical level in program administration (such as administering components of a licensing and certification program, or records management).

OR

High School diploma or equivalent AND four (4) years or more of experience above a technical level in program administration (such as administering components of a licensing and certification program, or records management).

OR

Two (2) years or more of experience as a Program Technician II with the State of Vermont.

Total Compensation

As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:

• 80% State paid medical premium and a dental plan at no cost for employees and their families
• Work/Life balance: 12 paid holidays each year and a generous leave plan
• State Paid Family and Medical Leave Insurance (FMLI)
• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
• Tuition Reimbursement
• Flexible spending healthcare and childcare reimbursement accounts
• Low cost group life insurance
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State’s employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.