Program Support Technician/Field Service Representative

Command Holdings, a Pequot Company

Fort Sill (OK)

On-site

USD 65,000 - 90,000

Full time

3 days ago

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Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Paid Holidays

Employee Assistance Program

Pet Insurance

Flexible Spending Accounts

Job summary

Quattro Consulting, an operating firm of Command Holdings, is seeking a Program Support Technician/Field Service Representative to support PM CAS TAS. The role combines inventory/maintenance management of program equipment and direct field service for allied military partners on the M777A2 system.

Travel up to 50%+ domestically and internationally; must be a U.S. citizen, capable of passing a federal background check, and able to lift up to 50 pounds.

Qualifications

Prior military or contractor experience with artillery systems.
Experience with equipment maintenance, fault finding, and troubleshooting on complex weapon systems.
Experience with inventory management and asset accountability processes.
Willingness and ability to travel domestically and internationally, including to austere/downrange environments.
Strong communication skills, with demonstrated ability to train, advise, or support foreign military partners.

Responsibilities

Inventorying and maintaining equipment and facilities belonging to PM-CAS at Fort Sill, Oklahoma, ensuring accountability and readiness of assigned assets.
Maintaining accurate records of equipment status, location, and condition in support of program requirements.
Coordinating facility upkeep and equipment serviceability in accordance with program standards.
Providing direct support to the Australian Army with maintenance, modifications, upgrades, and equipment fault finding on the M777A2 lightweight howitzer, both in garrison and downrange during live fire exercises.
Identifying, troubleshooting, and reporting ongoing technical issues with the M777A2 system to PM-CAS for resolution and tracking.
Serving as the technical point of contact for allied maintenance personnel regarding weapon system upgrades and modifications.
Traveling as required to support downrange live fire exercises and equipment fielding activities.

Skills

Artillery systems familiarity

Maintenance & fault-finding

Inventory management

Travel readiness

Effective communication

US citizenship

Background check clearance

MS Office proficiency

Professional English

Real ID access

Tools

Microsoft Office

Job description

Quattro Consulting is seeking a Program Support Technician / Field Service Representative to serve on a contract supporting the Program Manager Combat Ammunition Systems, Towed Artillery Systems (PM CAS TAS). The Program Support Technician/Field Service Representative provides dual-function support consisting of inventory and maintenance management of program equipment and facilities, and direct field service support to allied military partners on the M777A2 Lightweight Howitzer weapon system. This role requires both administrative/logistics coordination and hands‑on technical field support, including travel in support of live fire exercises.

Duties May Include But Are Not Limited To

Program Support Technician (PST) Duties

Inventorying and maintaining equipment and facilities belonging to PM-CAS at Fort Sill, Oklahoma, ensuring accountability and readiness of assigned assets.
Maintaining accurate records of equipment status, location, and condition in support of program requirements.
Coordinating facility upkeep and equipment serviceability in accordance with program standards.

Field Service Representative (FSR) Duties

Providing direct support to the Australian Army with maintenance, modifications, upgrades, and equipment fault finding on the M777A2 lightweight howitzer, both in garrison and downrange during live fire exercises.
Identifying, troubleshooting, and reporting ongoing technical issues with the M777A2 system to PM-CAS for resolution and tracking.
Serving as the technical point of contact for allied maintenance personnel regarding weapon system upgrades and modifications.
Traveling as required to support downrange live fire exercises and equipment fielding activities.

This position is contingent on contract modification.

Work Environment

Moderate noise (i.e. business office with computers, phone and printers) and /or occasional Loud noise (airfield, large equipment).
Ability to sit at a computer terminal for an extended period of time.

Physical Demands

While performing the responsibilities of the job, the employee is required to sit, stand, talk, and hear.
Employee is often required to sit and use their hands and fingers to operate a computer.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to drive a motor vehicle in environments including city, highway, and rural roads CONUS and OCONUS.
Must be able to occasionally lift and/or move up to 50 pounds.
This position may require travel to remote overseas locations for extended periods of time. Valid driver’s license (proof of which will be required after hire) and ability to qualify for and maintain corporate liability insurance through a clean driving record.

Travel

50%+ / Frequent travel.

Quattro Consulting, an operating firm of Command Holdings, is a tribally-owned firm providing management consulting services to U.S. government agencies.

Pursuant to PL 93-638, as amended, preference will be given to qualified Native Americans and spouses in all phases of employment.

At Quattro Consulting, our employees are the embodiment of both success as a firm. Our team is comprised of a tenacious group of professionals located across the globe. It includes military veterans and spouses of active duty troops, former federal employees, policy experts, academics, attorneys, and technical and business experts, all of whom share a strong work ethic and the skills to succeed in both collaborative and independent environments. Quattro Consulting is invested in the long-term success of both our clients and colleagues for the right reasons. Our dedication to putting good government into practice is underpinned by a merit-based culture that measures success by productivity and credibility.

Quattro Consulting will provide reasonable accommodations to applicants who are unable to utilize our online application system due to a disability. Please send your request to the Human Resources Team.

Quattro Consulting is committed to equal employment opportunity based on merit. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, sex, disability, protected veteran status, or any other basis protected by applicable federal, state, or local law, and in accordance with EO 14173 and Federal Employment Laws: Equal Employment Opportunity and Employee Polygraph Protection Act.

Quattro Consulting’s Affiliated Action Program is available to any employee or applicant for employment for inspection upon request, to the extent required by federal regulations. The Affiliated Action Program can be accessed during normal business hours by making an appointment with the Human Resources Team.

Basic Qualifications

Prior military or contractor experience with artillery systems, preferably the M777A2 howitzer or similar towed/lightweight artillery platforms.
Demonstrated experience in equipment maintenance, fault finding, and troubleshooting on complex weapon systems.
Experience with inventory management and equipment/facility accountability processes.
Willingness and ability to travel domestically and internationally, including to austere/downrange environments, in support of live fire exercises.
Strong communication skills, with demonstrated ability to train, advise, or support foreign military partners.
Capability to travel to CONUS/OCONUS locations up to 80 percent.
Must be a U.S. Citizen.
Ability to pass a federal background investigation, including fingerprinting.
Outstanding communication skills, influencing abilities, and client focus.
Demonstrated proficiency in using all Microsoft Office applications.
Professional proficiency in English is required.
Ability to access federal facilities in compliance with Real ID. More information about Real ID can be found here: https://www.dhs.gov/real-id/about-real-id and at https://www.tsa.gov/travel/security-screening/identification.
Applicants must be currently authorized to work in the United States on a full-time basis. Quattro Consulting will not sponsor applicants for work visas for this position.

Preferred Qualifications

Experience as a New Equipment Training Team (NETT) instructor or in a similar maintenance training role on artillery or fire control systems.
Familiarity with Digital Fire Control Systems (DFCS) and Interactive Electronic Technical Manuals (IETMs).
Background supporting U.S. Army or U.S. Marine Corps programs as a contractor.
U.S. Passport in good standing.

Benefits