Program Support Specialist- (Monmouth County)

Central-Jersey-Family-Health-Consortiu; North Brunswick Township (NJ); On-site; USD 42,000 - 52,000; Full time

Job summary

Central-Jersey-Family-Health-Consortiu’s Family Connects program seeks a Program Support Specialist to enroll families, connect parents to services, and enter data on eligible births. The role includes coordinating nurse schedules and traveling locally as needed.

The ideal candidate has an associate degree (bachelor's preferred), bilingual English/Spanish, strong data entry, and excellent interpersonal skills to work with diverse communities. Travel and some meetings are required.

Qualifications

• Associates degree required; Bachelor’s degree preferred in education or health related field.
• Experience in non-profit, maternal child health and education is strongly preferred.
• Experience in healthcare delivery or social services and/or community interfacing is preferred.
• Bilingual in English and Spanish; strong data entry and attention to detail.
• Collaborative team player with ability to work independently to meet deadlines.
• Experience serving diverse communities with cultural sensitivity.
• Excellent interpersonal skills; able to interact with diverse populations.

Responsibilities

• Coordinate scheduling of all nurse assignments and manage the client database.
• Assist with client recruitment and engage families for nurse home visits.
• Build relationships with hospital birth center management and staff.
• Schedule nursing visits by phone or in-hospital; follow up after visits.
• Conduct post-visit calls, track services and provide re-referrals as needed.
• Handle appointment confirmations via text messaging.
• Serve as primary public contact for questions and rescheduling.
• Attend staff and planning meetings and trainings as required.
• Complete other duties assigned by Family Connects Nurse Manager and leadership.

Skills

English/Spanish fluency

Data entry

Attention to detail

Team collaboration

Independent work

Education

Associates degree

Bachelor’s degree preferred

Tools

Microsoft Office

Excel

Word

Access

Outlook

Publisher

PowerPoint

Job description

Description

Position Summary:

The Program Support Specialist (PSS) is a pivotal role in the Family Connects home visiting program. The PSS connects parents/caregivers of newborns to the program for enrollment, including families that have experienced infant loss. In addition, the PSS enters data on the entire eligible birth population of the respective county and follows up with families after their nurse visit to assess program satisfaction and the success of nurse referrals.

Disclaimer:

This job description is not designed to cover or contain a comprehensive listing of activities, duties and responsibilities that are required by the employee.

Qualifications:

Education: Associates degree required; Bachelor’s degree preferred in education or health related field required.

Experience:

• Knowledge and experience relating to the field of non-profit, maternal child health and education is strongly preferred.
• Experience working in a healthcare delivery or social service organization and/or community interfacing role preferred.
• Verbal and written fluency in English and Spanish. Excellent verbal and data entry skills with strong attention to detail.
• A demonstrated ability for collaborative work in a team environment, as well as ability to work independently to meet expected deadlines.
• Experience working in a patient or client environment that required sensitivity, cultural awareness, and/or providing services to underserved or high-need populations.
• Excellent interpersonal skills with ability to communicate and interact effectively with individuals from diverse groups regardless of race, sex, age, and/or sexual orientation and members of underserved communities.

Computer proficiency required with Microsoft programs including Windows, Outlook, Office 2007, Access, Excel, Power Point, Publisher and Word. Strong interpersonal & oral/written communication skills required.

Valid Driver’s license with the ability to provide proof of ongoing automobile insurance coverage is required. This position will entail reimbursable local and statewide travel utilizing personal vehicle.

Requirements

Essential Duties and Responsibilities include the following:

• Coordinate scheduling of all nurse assignments and manage schedule and client database.
• Assist with client recruiting as needed:
• Establish contact with families. Successfully engage, recruit, and schedule families for nurse home visits.
• Build relationships with hospital birth center management and staff include attending meetings, providing educational in-services, and troubleshooting recruitment problems as needed.
• Schedule clients for nursing visit either by phone or in-hospital visit as appropriate.
• Conduct post-visit connection (PVC) phone calls with families, track services contacted and received, and provide re-referrals when necessary.
• Handle confirmation of appointments via text messaging.
• Act as primary public contact to answer questions and reschedule home visits as needed. Follow up with families in a timely manner.
• Work as an active member of the Family Connects team by attending all regular staff meetings, Family Connects planning meetings, in-service trainings, and other meetings as required.
• Complete other duties and tasks as assigned by Family Connects Nurse Manager and program leadership.

Working Conditions:

There are no unusual work conditions associated with this position. Noise level in the office is moderate. Professional/business attire is required. Employees are required to attend meetings at external locations and will therefore experience external weather conditions.

Physical Requirements:

Employees are required to occasionally lift up to twenty pounds of materials or equipment.