Program Support Specialist II

Rogue Community College; White City (OR); On-site; USD 42,000 - 54,000; Full time

Job summary

Rogue Community College is seeking a full-time Program Support Specialist II to provide technical and administrative support for Emergency Services programs and allied health and education programs as needed.

You will serve as the go-to information resource, assist students with admission processes, and help coordinate clinical placements and program communications across departments. This role requires strong organizational skills and dedication to student success.

Qualifications

• Associate degree in business administration, business technology, office systems, or a related field.
• A minimum of three years of progressively responsible administrative office and/or customer service experience.
• Experience with computers and software applications common to office environments.

Responsibilities

• Serves as the primary information source for Emergency Services (ES) programs, responding to inquiries regarding entry, application, and admission requirements; provides guidance to prospective and current students.
• Provides advising support by assisting students with academic planning, prerequisites, registration permissions, and progression toward program admission for ES and ECEE programs, with tertiary support for AHO.
• Develops and maintains advising resources, checklists, forms, and informational materials to support consistent program communication across Health and Public Services.
• Coordinates student onboarding for clinical and field placements, including communicating with clinical agencies and internal departments, submitting required data, and ensuring compliance with Oregon Health Authority (OHA) and facility requirements.
• Monitors and verifies student admission and clinical compliance documentation; maintains confidential student records and communicates status to students and program leadership.
• Collects, maintains, and provides student data for reporting, accreditation, retention, and program evaluation purposes.
• Supports program application and selection processes—including tracking applicant scoring, preparing admission and notification materials, coordinating interviews.

Skills

Administrative support

Customer service

Office software

Multitasking

Education

Associate's degree in business administration

Related field

Tools

Microsoft Office Suite

Job description

Rogue Community College welcomes applications for a full-time Program Support Specialist II.

Provides technical and administrative support for the Emergency Services (ES) programs as the primary assignment, with additional support for Early Childhood and Elementary Education (ECEE) programs and, as needed, the Allied Health Occupations (AHO) programs in times of vacancy or absence. Serves as the primary departmental information resource for ES programs and collaborates with other Health and Public Service support specialists to ensure consistency, redundancy, availability, and coordinated service across departments. Assists students in ES, ECEE, and, on a tertiary basis, AHO programs with entry into the college and their programs, progression through admission processes, and persistence toward program completion.

Primary Responsibilities

Program Coordination

• Serves as the primary information source for Emergency Services (ES) programs, responding to inquiries regarding entry, application, and admission requirements; provides guidance to prospective and current students.
• Provides advising support by assisting students with academic planning, prerequisites, registration permissions, and progression toward program admission for ES and ECEE programs, with tertiary support for AHO.
• Develops and maintains advising resources, checklists, forms, and informational materials to support consistent program communication across Health and Public Services.
• Coordinates student onboarding for clinical and field placements, including communicating with clinical agencies and internal departments, submitting required data, and ensuring compliance with Oregon Health Authority (OHA) and facility requirements.
• Monitors and verifies student admission and clinical compliance documentation (e.g., background checks, immunizations, drug screening); maintains confidential student records and communicates status to students and program leadership.
• Collects, maintains, and provides student data for reporting, accreditation, retention, and program evaluation purposes.
• Supports program application and selection processes—including tracking applicant scoring, preparing admission and notification materials, coordinating interviews, and facilitating

Administrative

• Greets and assists callers, visitors, prospective students, and enrolled students; answers questions and schedules appointments with faculty and advisors.
• Coordinates annual advisory council meetings, including maintaining contact lists, sending invitations, arranging meeting logistics, and recording minutes.
• Formats, edits, and prepares correspondence, reports, minutes, agendas, applications, and other program documents; ensures accuracy in spelling, punctuation, grammar, and formatting.
• Coordinates textbook orders for ES and ECEE programs each term by meeting with faculty, confirming required editions, and submitting requests to the bookstore.
• Performs general office support functions, including distributing mail, ordering supplies, and maintaining office equipment.
• Maintains program calendars for events, meetings, deadlines, and mailings; represents the department at career fairs, county fairs, and related outreach events.

Other Duties as Assigned

• May participate in College committees as assigned.
• Engages in professional growth opportunities as assigned.
• Performs other duties as assigned.

Why Work at RCC?

Rogue Community College is a rewarding workplace where our employees enjoy helping others transform their lives through education. For the last 50 years, RCC has served as an important economic engine for the Southern Oregon community. With three unique campuses in Grants Pass, Medford and White City, Rogue is a comprehensive public community college serving about 14,000 individual learners, or 5,700 FTE, each year. We are committed to hiring a diverse faculty and staff who uphold our mission, vision and values.

Living in the Rogue Valley

Southern Oregon's beautiful Rogue Valley offers vibrant cultural and recreational opportunities along with friendly people and a mild climate. Conveniently situated along Interstate 5, the Rogue Valley is home to Southern Oregon University, the Oregon Shakespeare Festival, the Britt Music & Arts Festival and a wonderful menu of restaurants, wineries and breweries. Outdoor recreation enthusiasts will enjoy the Valley's plentiful opportunities for hiking, cycling, rafting, fishing, camping and golfing as well as easy access to Crater Lake National Park, the Oregon Caves and the scenic Oregon and Northern California coast.

Inclusion Statement

Opportunity Starts Here – with people who bring curiosity, creativity, and care to their work. At Rogue Community College, we strive to hire and support employees who enrich our community and bring fresh perspectives to our work. Together, we’re creating a welcoming environment where people feel valued and respected, and where innovation grows.

We value the many ways people gain experience and develop skills. If your background doesn’t align perfectly with every qualification, we still encourage you to apply. You might be just what we’re looking for.

Benefits and Retirement

In addition to rewarding career opportunities, RCC offers an excellent comprehensive benefits package to employees and eligible dependents. The following core benefits are made available through the Oregon Educators Benefit Board (OEBB): complete health insurance packages, employer-paid group life and AD&D insurance, optional life and AD&D insurance, long and short-term disability insurance, employee assistance program, individual offerings from AFLAC and Colonial, flexible spending accounts, and health savings accounts. Additional benefits include generous paid leaves, tuition waivers, and on-campus wellness activities. Qualifying employees will contribute to the Public Employee's Retirement System (PERS) and have the opportunity to enroll in optional 403(b) and 457(b) deferred compensation plans.

This is a Full-time Classified, 40 hour per week (100%) position in the Emergency Services & Early Childhood and Elementary Education department. Starting compensation is entry level for Group 6 on the 2026-27 Classified Wage Schedule.

Minimum Qualifications

• Education – An Associate’s degree in business administration, business technology, office systemes, or a related feild is required.
• Experience – A minimum of three years of progressively responsible administrative office and/or customer service experience is required. Experience must include use of computers and software applications common to office environments.

Only degrees received from an accredited institution will be accepted: accreditation must be recognized by the office of degree authorization, US Department of Education, as required by ORS 348.609. Final candidate will be required to provide official transcripts for required degree.

Any satisfactory equivalent combination of education and experience which ensures the ability to perform the essential functions of the position may substitute for the requirement(s). Please see our Applicant Guide for more information on education/experience equivalency guidelines.

Preferred Qualifications

• Experience working in a community college, higher education, or academic setting.
• Bachelor’s degree in business, education, or a related field.

Essential Knowledge, Skills, & Abilities (Core Competencies)

• Knowledge – Knowledge of RCC advising policies and procedures, including admissions processes, placement test interpretation, prerequisites, and core course requirements. Knowledge of advanced office practices and procedures such as, electronic filing systems, receptionist functions, recordkeeping, bookkeeping, and management of computer and data systems. Knowledge of business English, composition, spelling, punctuation, word processing, spreadsheets, and data management applications necessary to support program operations.
• Skills – Skilled in the use of Microsoft Office Suite® products—including Word, Excel, Access, and Outlook with above-average proficiency. Skilled in administrative support functions, customer service, organization, and prioritizing tasks in a fast-paced environment. Demonstrated skill in written and verbal communication, document preparation, and general bookkeeping. Basic conversational Spanish preferred {required for some positions}.
• Abilities – Ability to multitask, manage competing deadlines, and maintain accuracy and attention to detail while working in a dynamic environment. Ability to type accurately at 60 wpm; use office equipment, software systems, and college platforms effectively; and navigate college departments and services. Ability to establish and maintain effective working relationships with coworkers, students, faculty, external agencies, and the public, and to provide clear, responsive assistance during periods of high demand.

Other Requirements

• For assignments requiring operation of a motor vehicle, possession of a valid Oregon Driver’s License or the ability to obtain one within 30-days of employment, and maintenance of an acceptable driving record are required.

Remote Work Options

(see AP 7239 Working Remotely for more details)

• This position functions as an in-person work arrangement, working on-campus with either a set schedule or flexibility depending on operational needs.

Physical Demands

The physical demands listed below represent those that must be met by an incumbent to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.

• Manual dexterity and coordination are required for more than half of the daily work period (about 60%) which is spent sitting while operating office equipment such as computers, keyboards, 10-key, telephones, and other standard office equipment. While performing the duties of this position, the employee is frequently required to stand, walk, reach, bend, kneel, stoop, twist, crouch, climb, balance, see, talk, hear, and manipulate objects. The position requires mobility including the ability to move materials, 5 lbs. or less daily, and 5-25 lbs. occasionally. This position requires both verbal and written communication abilities.

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this position, the employee is primarily working indoors in an office environment. The employee is not exposed to hazardous conditions. The noise level in the work environment is usually moderate and lighting is adequate.