Program Support Specialist

Goodwill of Southwestern Pennsylvania; Pittsburgh (Allegheny County); On-site; USD 36,036 - 37,477; Full time

Job summary

A nonprofit organization in Pittsburgh is seeking a Program Support Specialist to assist with the EARN/Work Ready programs. The role involves facilitating operations, supporting participants, and implementing necessary educational supports. Qualifications include a high school diploma with 4 years of experience or an associate degree with 2 years of experience, along with customer service experience. This position offers a salary range of $36,036 to $37,477.44 per year and requires local travel.

Qualifications

• High school diploma or equivalent and 4 years of experience required or Associate degree and 2 years of experience required.
• Experience in customer service with diverse populations.

Responsibilities

• Assist with the facilitation of program operations and activity coordination.
• Implement necessary educational, behavioral, and/or developmental supports.
• Report overall program status and progress per established guidelines.

Skills

Customer service

Facilitation

Activity coordination

Education

High school diploma or equivalent

Associate degree

Job description

Goodwill of Southwestern Pennsylvania and North Central West Virginia is a nonprofit organization that funds job training, education, and other community programs by selling donated clothing and household items in Goodwill stores and online. We offer life changing work on a mission-minded team. We are 1,000 working as one, and each of us is essential to helping our community thrive. For three years running, Goodwill has been named to Forbes’ list of America’s “Most Inspiring Companies”.

We offer a wide range of career opportunities from entry-level to management in retail, human services, and administrative fields.Learn more about working at Goodwill. You can help. We can show you how.

Job Description

The Program Support Specialist will assist with facilitating EARN/Work Ready programs, providing necessary supports and coverage at the various EARN/ Work Ready locations. This position will help participants access supports needed to achieve established goals. The Program Support Specialist will also work with participants in computer labs and classrooms to ensure program objectives are met.

Duties will also include but are not limited to:

• Assist with the facilitation of program operations and activity coordination, including setup and implementation, orientation, etc. and support staff, participants, work activity sites, and other stakeholders to ensure program goals and objectives are met.
• Implement necessary educational, behavioral, and/or developmental supports, including any identified assistive technology, as needed to promote activity engagement and transition to employment.
• Report overall program status and progress per established guidelines and timeframes, including time and attendance, goal plans, etc. needed to achieve the participant’s and program’s established goals.
• Assist as needed with various training activities including orientation and job readiness activities from intake to exit, including completion of required documentation.

External Hiring Range: $36,036.00 up to $37,477.44/year

Schedule: Monday through Friday (8:00 a.m. – 4:00 p.m.). Some evenings and weekends may be required. Schedule can vary depending on department needs.

Travel:Local travel may be required.

QUALIFICATIONS:

Qualifications

• High school diploma or equivalentAND4 years of experiencerequired.OR
• Associate degreeAND2 years of experiencerequired.

Required Experience:Experience in customer service with diverse populations.

REQUIRED CLEARANCES, LICENSES, AND CERTIFICATIONS:

• Candidates are expected to provide current, valid clearances (Child Abuse Clearance, FBI Fingerprints Clearance, and PATCH).

Additional Information

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