Program Support Intern — Housing & Family Stability Services

Metropolitan Family Services; Wisconsin; On-site; USD 19,000 - 28,000; Part time

Job summary

Metropolitan Family Services is seeking a Program Support Intern to assist Housing & Family Stability Services in Chicago with hands-on program operations, documentation, and coordination. You will shadow Family Coaches, support follow-up and referrals, and help with outreach, trainings, and resource development, all within a collaborative, community-focused environment.

The role emphasizes learning housing navigation, policy development, and data entry while contributing to client-centered

Qualifications

• Supports housing navigation and case management activities.
• Assists with documentation, scheduling, and outreach.
• Works under supervision with a strengths-based approach.

Responsibilities

• Provides cross-functional support across housing navigation, case management, and program operations.
• Landlord engagement and resource mapping to build a housing inventory and guide for staff.
• Shadow Family Coaches; support follow-up, referrals, goal planning, and home visits.

Job description

Program Support Intern — Housing & Family Stability Services

Job Category: Community Services

Requisition Number: PROGR005482

• Posted : October 13, 2026
• Part-Time

Locations

Showing 1 location

Calumet
Chicago, IL 60628, USA

Description

If asked to describe the culture at Metropolitan Family Services, we could do that inoneword. COMMUNITY ! Reflected in both our internal cultureas well asthrough the services we provide, community is at the heart of all we do.

Metropolitan Family Services(MFS) empowers families to learn, to earn, to heal, to thrive.Part mentor, part motivator, part advocate, since1857, Metropolitan Family Serviceshasbeen the engine of change that empowers families to reach their greatest potential and positivelyimpacttheir communities. Are you looking to have an impact on more than just a company’s bottom line? Thenwe’dlove to hear from you!

ESSENTIAL JOB FUNCTIONS:

• Provides cross-functional support across housing navigation, case management, and program operations.
• Landlord Engagement: Research and contact landlords/property managers to grow housing inventory; maintain a landlord database (availability, requirements, mobility areas, pet policies, contacts).
• File Audits: Audit participant files for documentation completeness; summarize findings.
• Community Resource Mapping: Research healthcare, employment, benefits, legal, and behavioral health resources; build a resource guide for staff and participants.
• Case Management Support: Shadow Family Coaches; support follow-up, referrals, goal planning, and home visits using a strengths-based approach.
• Policy & Training Development: Review policies; help develop training materials, checklists, and onboarding guides.
• Program Development: Support outreach, workshops, satisfaction surveys, grant research, and partnerships.
• Skills Developed: Housing navigation, documentation/compliance, resource development, case management, rapport-building, program planning, and policy/training development.

TRAVEL TRANSPORTATION/MOBILITY REQUIREMENTS:

• Travel is required within Chicago.

PHYSICAL DEMANDS:

• While performing the essential duties of this job, the employee is required to sit and stand for sustained periods of time, frequently talk, hear, use hands and fingers to feel,handle, and operate objects or controls, and occasionally stand, bend, stretch, stoop, kneel and crouch. The employeeis required tohaveclosevisual acuity to perform an activity such as preparing and analyzing data and figures, transcribing, and viewing a computer terminal.

MORE ABOUT US:

Metropolitan Family Services empowers families to learn, to earn, to heal, to thrive.Part mentor, part motivator, part advocate, since1857, Metropolitan Family Serviceshasbeen the engine of change that empowers families to reach their greatest potential and positivelyimpacttheir communities. Metropolitan is Illinois' first comprehensive human services agency and reaches more than 122,970 individuals and families in Chicago, Evanston/Skokie, the southwest suburbs, and DuPage County with services promoting education, economic stability, emotional wellness, and empowerment.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.