Program Support Associate

State-of-Iow; Atlantic (IA); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Insurance benefits

Vacation & sick leave

IPERS retirement

Flexible work schedules

Hybrid telework

Professional training opportunities

Job summary

Iowa Department of Natural Resources in Atlantic, Iowa, is seeking an Administrative Support position for Field Office 4 to assist the compliance and enforcement team with data entry for drinking water, wastewater, and other regulatory programs. The role includes scheduling, records management, and customer service responsibilities.

The position will handle mail, prepare reports, process invoices, oversee service contracts, and support field office staff and supervisor.

Qualifications

• One year of full-time work experience in general office, clerical, data entry/processing, or related work.
• Alternative: thirty semester hours of college coursework equals one year of experience.
• Six months of relevant state experience may substitute for the above requirements.

Responsibilities

• Provide administrative support to the FO4 team, including contracts, purchasing, invoicing, and customer support.
• Manage records, mail processing, and file digitization; assist with state vehicle inventory and office management.
• Prepare routine field office reports and draft correspondence, meeting minutes, and documentation.

Skills

Customer service

Data entry

Records management

Office software

Job description

The Department of Natural Resources encourages all applicants to upload a current resume and cover letter to their online application.

The Iowa Department of Natural Resources has a unique and exciting position available within the Field Services and Compliance Bureau, Field Office 4, located in Atlantic, Iowa. Within this position you will be involved in furthering the DNR’s mission to conserve and enhance our natural resources in the southwest Iowa region, by supporting the compliance assistance and enforcement team with work to complete data entry related to the drinking water, wastewater, hazardous condition spills, animal feeding operations and other environmental regulatory programs. This role will track submission of monthly monitoring reports and assist regulated industries and municipalities with reporting questions.

The position will lead administrative support duties for the FO4 team, including assistance with overseeing service contracts, purchasing, invoicing, customer support activities, records management, equipment inventory and management support of state vehicles assigned to the field office. Duties also include processing incoming and outcoming mail and correspondence, recording files, both paper and electronic, in accordance with retention schedules, scanning and digitizing paper files, assisting staff with file retrieval and responding to open records requests from the public. The position will prepare routine field office reports for review and approval, and will draft, review and proof correspondence, reports, meeting minutes and other documentation for recording and distribution.

The position will provide customer service by receiving incoming phone calls, greeting visitors, responding to routine inquiries to provide information and directing individuals to appropriate staff. The position will assist with scheduling appointments, meetings and conferences for staff, and will provide administrative assistance to the field office staff and supervisor.

Essential Functions

Fundamental aspects of this role are to establish and maintain effective working relationships with DNR staff, customers, clients and the general public. Effective use of computer systems and electronic database and software adeptly to write documents, produce reports and track projects is required. Requires organization and management of multiple priorities and projects, and filing and maintaining public records in accordance with policy. Infrequent travel is required.

Critical Job Competencies

Accountability, Common Sense, Integrity, High Productivity, Self-Management, Customer Focus, Team Player, Interpersonal Skills, Communication Skills and Computer Skills.

What You Get From Us

• A competitive pay plan and rewarding work.
• Insurance benefits that start the first of the month following 30 days of employment.
  (Premiums can start as low as $64/month for single and $210/month for family coverage).
• Separate vacation and sick leave accruals that start on the first day and can roll over annually.
• Nine paid holidays/year.
• Iowa Public Employee Retirement System (IPERS) retirement package with employer match.
• Optional deferred compensation (457/401A) plan with employer match.
• Professional training opportunities.
• Family friendly and professional work environment.
• Employee Discount Programs (vision, cellular, fitness, recreation, season passes, travel, counseling)
• The State’s total compensation package features benefits that are worth about 30% of your total compensation. For a list of additional benefits, please visit the DAS website for more information.
• Flexible work schedules (as approved by the supervisor).
• Opportunities for hybrid telework (as approved by the supervisor).

Comments

The starting salary for new state (Executive Branch) employees is expected to be at the base of the pay range. Additional salary increases may occur after the first six months, and then annually (if applicable). The State’s total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation. Visit the DAS website for more benefit information.

E-Verify and Right to Work

The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov.

Iowa DNR Mission

To conserve and enhance our natural resources in cooperation with individuals and organizations to improve the quality of life in Iowa and ensure a legacy for future generations.

The State of Iowa is an Equal Employment Opportunity Employer.

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

1. One year of full-time work experience in general office, clerical, data entry/processing, or related work.
2. A total of one year of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
3. Current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 1.

Within a period of time after hire, as determined by the appointing authority, employees in this class may be required to type at least 40 WPM net as demonstrated by the completion of a typing examination.