Program Supervisor - Psych Residential Treatment Facility

Woods Services; Langhorne (Bucks County); On-site; USD 45,000 - 49,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

On-site medical center

403b retirement plan

Continuing education

Tuition assistance

Career growth

Job summary

Woods Services in Langhorne, PA is seeking a Residential Program Supervisor to lead Behavioral Health Specialists and ensure high‑quality care, regulatory compliance, and staff development in our Psychiatric Residential Treatment Facility.

You will participate in treatment planning and quality assurance, supporting a safe, structured, therapeutic environment for individuals with ID, ASD, and psychiatric conditions.

Qualifications

• Minimum age 21 and ability to respond appropriately to multiple needs.
• Prior supervisory experience preferred.
• Must be able to lift 50 pounds, pursue clients on foot, and stand for long periods.
• Must obtain medical certification and child abuse clearances before employment.
• Must possess a valid Driver’s License and MVR as required by Woods’ insurer.

Responsibilities

• Oversees delivery, monitoring, and documentation of client care to ensure alignment with program goals and regulatory standards.
• Leads and mentors Behavioral Health Specialist staff, fostering teamwork and professional growth; provides trauma-informed care coaching.
• Ensures compliance with state/federal regulations and internal policies; conducts audits and maintains documentation.
• Responds to crises, trains staff on emergency procedures and de-escalation techniques; supports safety within the residential setting.

Education

Bachelor’s degree in a related field

Master’s degree in a related field

Job description

Overview

We want you to join our team! We need deeply compassionate, committed and highly talented staff. The Woods organization is guided by their mission to support children and adults with disabilities or challenges to achieve their highest potential and independence through innovative and individualized approaches that promote learning and personal fulfillment.

Benefits

• Medical, Dental, and Vision Insurance
• Life and Disability Insurance
• PTO - Paid time off
• On-site medical center
• 403b retirementplan
• Continuing education programs
• Tuition-assistance program
• Career growth opportunities

Salary: Starting at $45000 to $48500 / year - depending on education

Job Summary:

Responsible to have a clear understanding of and maintain an operational knowledge of Woods’ Vision, Mission, and Core Values. Woods’ Core Values of Health and Safety, Respect, Innovation, Leadership, Advocacy, and Courage are to be applied to all aspects of each management staff’s role and responsibilities.

The Residential Program Supervisor plays a key leadership role in ensuring high-quality care, regulatory compliance, and staff development in Woods Services Psychiatric Residential Treatment Facility (PRTF). This role is responsible for overseeing Behavioral Health Specialist, ensuring program standards are met, and fostering a safe, structured, and therapeutic environment for individuals with Intellectual Disabilities (ID), Autism Spectrum Disorder (ASD), and psychiatric conditions. The Program Supervisor actively participates in treatment planning, staff training, and quality assurance initiatives, working closely with clinical teams and program leadership.

Responsibilities

Client Care & Program Oversight

• Oversees the delivery, monitoring, and documentation of client care to ensure alignment with program philosophy, treatment goals, and regulatory standards.
• Ensures a safe, structured, and therapeutic environment that promotes positive behavioral outcomes and individual growth.
• Maintains regular communication with families, clinical staff, and external agencies to coordinate services and ensure continuity of care.
• Participates in multi-disciplinary treatment planning to support individualized therapeutic interventions.

Staff Leadership & Supervision

• Leads, mentors, and supports Behavioral Health Specialist, fostering a culture of teamwork, accountability, and professional growth.
• Provides ongoing training and coaching to staff on trauma-informed care, behavioral interventions, and crisis de-escalation strategies.
• Maintains open communication and conflict resolution strategies to promote a positive and collaborative work environment.
• Assumes responsibilities of the Residential Manager as needed, ensuring seamless program operations.

Regulatory Compliance & Quality Assurance

• Ensures compliance with state and federal regulations (PA - 3800), accreditation standards, and internal policies.
• Conducts regular audits, inspections, and incident reviews to maintain safety and quality standards.
• Monitors and ensures proper documentation of care plans, incident reports, shift logs, and staff communication records.

Emergency Response & Crisis Management

• Responds effectively to crisis situations, providing debriefing, coaching, and intervention support for staff.
• Ensures Behavioral Health Specialist staff are trained in emergency procedures, infection control, and behavioral de-escalation techniques.
• Monitors and addresses individual safety, medical concerns, and emergency preparedness within the residential setting.

Qualifications

• Minimum age: 21.
• A demonstrated ability to appropriately acknowledge and respond to the multiple needs of the population served is required; effective communication and interpersonal skills are essential.
• Prior supervisory experience preferred.
• Must be able to lift 50 pounds, pursue clients on foot, physically restrain (with appropriate training), bend, squat, and reach. Must be able to stand for several hours at a time.
• Prior to employment, medical certification and child abuse clearances are required.
• Must possess a current/valid Driver’s License, an acceptable Motor Vehicle Record (MVR) as mandated by Woods’ insurance company, and successfully complete SMITH driver training.

Education:

• Level 1
  • Bachelor’s degree from an accredited college or university and at least 6 months experience working with children or in a human services field,
• Level 2
  • Master’s Degree from an accredited college or university and at least 6 months experience working with children or in a human services field

About Woods Services

Woods Services is a Pennsylvania and New Jersey-based non-profit population health network and advocacy organization that along with its six affiliate organizations provides life-long innovative, comprehensive and integrated health, education, housing, workforce, behavioral health and case management services to more than 22,000 children and adults in the intellectual and developmental disability, child welfare, behavioral and brain trauma public health sectors who have complex and intensive medical and behavioral health-careneeds.

Our Langhorne campus is home to 550 residents and provides outpatient and day programs.