Program Supervisor (Housing Navigator)-Good Shepherd Shelter

CATHOLIC CHARITIES OF LOS ANGELES INC; Los Angeles (CA); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Life Insurance

Retirement Plan

Flexible Spending Account

Health Care Spending Account

Vacation days

Sick time

Disability insurance

Public Service Loan Forgiveness

Job summary

Catholic Charities of Los Angeles Inc is seeking a Housing Navigator at Good Shepherd Shelter in Los Angeles, CA. The role focuses on locating, securing and retaining affordable permanent housing for shelter participants, coordinating services and advocating with landlords and partners.

Responsibilities include developing housing options, guiding clients through applications, and ensuring successful post-placement support and documentation compliance with federal and local guidelines.

Qualifications

• Requires a bachelor’s degree in a related field.
• Minimum of two years’ related professional experience.
• Experience with low-income individuals and homelessness is preferred.
• Knowledge of housing resources and subsidies (Section 8, Rapid Rehousing, PSH, etc.).
• Strong written and oral communication; ability to advocate and collaborate.

Responsibilities

• Identifies and places participants into housing with the goal of housing within ten months.
• Maintains housing portfolio and provides participants with listings matching needs and geography.
• Helps participants resolve credit, utility, or landlord-relationship issues affecting eligibility.
• Assists with housing applications, document collection, and status tracking.
• Advocates to expedite access to housing and coordinates inspections and lease approvals.
• Explains leases, reviews subleases, and coordinates with case managers on housing plans.
• Engages landlords and community partners; conducts outreach to expand housing access.

Skills

Communication skills

Relationship building

Conflict resolution

Computer literacy

Education

Bachelor's degree in related field

Tools

Microsoft Office

Database systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Regular Full Time Good Shepherd Shelter, LOS ANGELES, CA, US

30+ days ago Requisition ID: 1971

Salary Range: $23.55 To $27.88 Hourly

The Housing Navigator assists and advocates on behalf of shelter participants to locate, secure, and retain affordable permanent housing. The Navigator plans and coordinates services, identifies appropriate housing options, and interacts with landlords and other organizations on behalf of participants. The Navigator uses a comprehensive knowledge of housing and other supportive services to facilitate linkages before, during, and/or after permanent housing has been established, and works with participants to enhance their skills in utilizing these various resources.

Responsibilities:

• Identifies and places participants of the shelter into appropriate housing with the goal of housing participants within ten months of acceptance into the program
• Develops and maintains accurate and current housing portfolio. Provides participants with listings of potential housing options in alignment with their needs and geographic preferences
• Helps participants to mitigate issues with credit reports, utility arrears, criminal records, unfavorable landlord references, and other issues which may impact housing eligibility
• Assists participants in their housing search, including applying for apartments, negotiating with potential landlords, making referrals to clearinghouses or other housing location services, and accompanying participants to apartment viewings as needed
• Assists participants with housing applications including preparing/obtaining any needed documentation and tracking application status
• Advocates on behalf of participants to expedite their access to housing
• Arranges for timely inspections and landlord corrective actions
• Determines rent reasonableness for inspected units prior to rental assistance and lease approval
• Explains and reviews the lease and sublease agreement with the incoming participant(s)/sub-tenant
• Works with case managers to address any emerging issues related to housing and community adjustment
• Conducts outreach and expands access to housing by cultivating relationships with property owners and management companies and connecting with landlords via neighborhood outreach, Internet search, and networking events. Develops expertise in available affordable housing sites and housing subsidies
• Assists clients with moving (help locating affordable moving companies, locating storage units, acquiring furniture and other move-in essentials, etc.)
• Conducts regular in-person post-placement visits, mitigates risks, and helps improve the likelihood of housing retention
• Attends collaborative meetings and networks with other agencies and coalitions
• Actively participates in staff meetings and trainings
• Maintains and reports complete and accurate documentation of service objectives and outcomes as well as other services in accordance with federal, state, county guidelines
• Utilizes the non-HMIS system for maintaining and reporting client data
• Other duties as assigned

Qualifications:

• Requires a bachelor’s degree in a related field
• A minimum of two years’ related professional experience
• Prior experience working with low-income individuals and families including, but not limited to individuals experiencing homelessness and/or with mobility limitations, with veteran status, and with older adults is preferable
• Working knowledge of current housing practices for people experiencing homelessness
• Extensive knowledge of local affordable housing resources and subsidies (i.e. Section 8, Rapid Rehousing, PSH, Bridge Housing, VASH, etc.)
• Comprehensive knowledge of state, county, city, and community resources including housing options, locations, and availability, as well as health, mental health, government benefits, employment, and transportation resources, among others.
• Effective written and oral communication skills
• Ability to cope/resolve conflicts and crisis situations
• Proficient in use of computers, including Microsoft Office software and familiarity with database platforms to efficiently track service delivery
• Proven ability to develop relationships with a wide variety of stakeholders

Catholic Charities offers a wide range of employee benefits to support the total wellness of its employees. Our competitive package provides the flexibility to select the benefits that best meets the employee’s needs. Benefits are effective the first of the month following 30 days of employment.Catholic Charities offers a wide range of employee benefits to support the total wellness of its employees. Our competitive package provides the flexibility to select the benefits that best meets the employee’s needs. Benefits are effective the first of the month following 30 days of employment.

• Life Insurance
• Retirement Plan to include 401a/employer contribution only and 403(b)
• Supplemental Insurance (life, Accident, disability insurance, etc.)
• Flexible Spending Account
• Health Care Spending Account Reimbursement accounts (HAS)
• Vacation days – 12 days per year
• Sick time – 10 days per year
• Short and Long Term Disability
• 13 holidays per year for regular f/t & p/t employees
• Public Service Loan Forgiveness
• Cell Phones for those working in Shelters or with Clients outside of the office