Program Supervisor - Birthday Parties

Metro YMCAs; Livingston (NJ); On-site; USD 42,000 - 52,000; Full time

Job summary

Metro YMCAs in Livingston, NJ seeks a Program Supervisor to ensure a safe, clean, and enjoyable party environment for members and rental participants. You will supervise rental activities, lead staff, and coordinate room setup and cleanup to deliver a high-quality member experience.

The role requires strong safety awareness, excellent communication, and the ability to train and recruit program staff, while upholding YMCA values of Caring, Honesty, Respect and Responsibility.

Qualifications

• Bachelor’s Degree, or equivalent.
• Knowledge of Microsoft Office and Outlook.
• Prior experience working with children.
• Experience with admin responsibilities such as appointment making, detailed notes, relaying proper information and carrying out planned events/activities.
• Excellent customer service, interpersonal, and communication (written and verbal) skills.
• Strong organizational skills and detail oriented.
• Ability to demonstrate problem-solving and independent judgment within YMCA guidelines.
• Ability to relate effectively to diverse groups of people.
• Ability to maintain confidentiality.
• Current CPR and First Aid certification or willing to obtain.
• Must have flexible work schedule.
• Transportation and valid NJ driver’s license is required.

Responsibilities

• Ensure safety and prevent injuries by supervising rental participants.
• Ability communicate information clearly, and answer member inquiries, and concerns.
• Maintain schedules for all parties, rooms, and staff.
• Work alongside supervisor to develop program staff, including recruiting and training.
• Monitor all rental participants and enforce safety regulations, and apply appropriate management techniques.
• Serve as a liaison between rental participants and other Directors to maintain open communication.
• Assist with room and decorations preparation and clean up afterwards.
• Accurately complete attendance records, incident reports, program evaluations, etc.
• Monitor rental participants to assure responsible and proper use of equipment.
• Monitor rental participants for signs of distress and respond immediately.
• Maintain knowledge of Association policies and procedures, risk management, safety practices and applicable laws.
• Lead by example at all times; interact with professionalism and accountability.
• Attend staff meetings and trainings as required.
• Participate in workshops, trainings and seminars for professional growth.
• Participate and become an active storyteller during Annual Campaign.
• Demonstrate YMCA’s core values of Caring, Honesty, Respect, and Responsibility.
• Exhibit professional behavior aligned with the Association’s best interests.

Skills

MS Office

Experience with children

Admin responsibilities

Customer service

Organizational skills

Problem solving

CPR First Aid

Driver's license

Flexible schedule

Education

Bachelor’s Degree

Tools

Microsoft Outlook

Job description

Description

Under the general direction and supervision of the Program Director, the Program Supervisor is responsible for ensuring a safe, clean and enjoyable party environment for YMCA members and rental participants; ensuring the safety of all individuals in the party area during the rental, providing age and ability appropriate games and activities and enforcing all party rules; providing excellent customer service through room set up and clean up, planning for age appropriate activities, and assisting the renter in any way needed.

Requirements

1. Ensure safety and prevent injuries by supervising rental participants.

2. Ability communicate information clearly, and answer member inquiries, and concerns.

3. Maintain schedules for all parties, rooms, and staff.

4. Work alongside supervisor to develop program staff, including recruiting and training.

5. Monitor all rental participants and enforces safety regulations, and apply appropriate management techniques

6. Serve as a liaison between rental participants and other Directors to maintain open communication.

7. Assist with room and decorations preparation and clean up afterwards.

8. Accurately complete attendance records, incident reports, program evaluations, etc.

9. Monitor rental participants to assure responsible and proper use of equipment. Monitor rental participants for any signs of distress and respond immediately.

10. Maintain knowledge of Association policies and procedures, risk management, safety practices and applicable laws.

11. Lead by example at all times. Interact with a high level of professionalism and accountability.

12. Attend staff meetings and trainings as required.

OTHER DUTIES:

1. Participate in workshops, trainings and seminars that will enhance professional growth.

2. Participate and become an active storyteller during Annual Campaign.

3. Demonstrate and model the YMCA’s four core values of Caring, Honesty, Respect, and Responsibility.

4. Exhibit personal and professional behavior in a manner consistent with the best interest of the Association, so as not to bring discredit to the Association.

5. Perform such other job-related duties as may be periodically assigned by the Supervisor.

YMCA COMPETENCIES (Leader):

Mission Advancement: Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising.

Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.

Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.

Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

DIRECT REPORTS:

N/A

BUDGET RESPONSIBILITY:

N/A

MINIMUM REQUIREMENTS/QUALIFICATIONS:

1. Bachelor’s Degree, or equivalent.

1. Knowledge of Microsoft Office and outlook.
2. Prior experience working with children.
3. Experience working with admin responsibilities such as appointment making, detailed notes, relaying proper information and carrying out planned events/activities.
4. Excellent customer service, interpersonal, and communication (written and verbal) skills.
5. Strong organizational skills and detail oriented.

7. Ability to demonstrate problem-solving and independent judgment and making decisions within the guidelines of the YMCA.

1. Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
2. Ability to maintain confidentiality.
3. Current CPR and First Aid certification or willing to obtain
4. Must have flexible work schedule.
5. Transportation and valid NJ driver’s license is required.

PHYSICAL DEMANDS:

Sufficient strength, agility and mobility to perform essential functions and to supervise program activities in a wide variety of indoor and outdoor locations.

EFFECT ON END RESULTS:

The Program Supervisor fills a vital of the staff team. The effectiveness of the incumbent will be determined by the degree to which the following goals are met:

• YMCA programs are provided in a safe, nurturing and positive environment.
• Problems regarding program function, space usage or scheduling are minimized through regular communications.
• Annual performance goals are met.
• The program promotes the core values of the YMCA and staff act as role models for members and participants.
• The branch programs and events will be known as a leader in the community.

EMPLOYER’S RIGHTS:

This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.