Program Supervisor

Mental Health Association - Western MA; Longmeadow (MA); On-site; USD 52,000 - 54,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Job summary

The Mental Health Association - Western MA seeks a Residential Program Supervisor to lead staff, empower participants toward independence, and promote community integration. Emphasizing strength-based, person-centered planning, the role includes staff training, supervision, and ensuring compliant service delivery.

Responsibilities include supervising staff, coordinating with nursing, DDS, families, and external providers; maintaining documentation; budgeting; and participating in on-call

Qualifications

• Valid driver’s license and reliable vehicle; driving record required.
• High school diploma or GED; college degree preferred.
• At least 2 years of relevant experience with mental health/ID/DD/autism.
• Ability to work independently and in a team; strong organizational and time management.
• Excellent communication skills (oral, written, basic computer).
• MAP, CPR, and First Aid certifications required.
• Must be at least 21 years old.

Responsibilities

• Supervise, train, and support residential staff to promote autonomy and compliance.
• Engage residents in daily living activities and monitor well-being.
• Conduct supervision meetings; monitor attendance and outcomes.
• Oversee documentation and regulatory compliance; manage records.
• Respond to medical/psychiatric emergencies and notify leadership.
• Coordinate communication among nursing, DDS, clinical teams, families, and providers.
• Manage timesheets, reports, and on-call rotation; document actions.
• Collaborate with HR for hiring, scheduling, and staffing levels.
• Manage program budgets and participant funds per policy.
• Guide staff in advocacy, medical coordination, and crisis prevention.
• Monitor medication administration and MAP-related training.

Skills

Effective communication

Strong organizational skills

Ability to work independently and in a

Interpersonal skills

Patience and adaptability

Education

High school diploma or GED

College degree in human services or related field preferred

Tools

MAP certification

CPR certification

First Aid certification

Job description

Position Summary

The Residential Program Supervisor provides leadership and support to residential staff to empower participants in achieving optimal independence and community integration. Utilize a strength-based approach to foster staff growth and participant opportunity. Model and promote person-centered planning through positive interactions with participants. Train, guide, and support staff to ensure effective service delivery. Oversee program operations by monitoring interactions, documentation, feedback, and data to maintain compliance with Federal, State, and Mental Health Association policies and regulations.

Pay Rate: $52,000 - $54,000 annually

Open Shift: Monday through Friday 9am-5pm (40hrs), some flexibility required

Key Responsibilities

• Directly supervise, train, and support residential staff to promote autonomy and ensure compliance with all policies.
• Assist staff in engaging residents in daily living activities and monitor participant well-being.
• Conduct regular supervision and staff meetings; monitor attendance, compliance, and document outcomes.
• Oversee program documentation and ensure compliance with regulations; manage records and reports.
• Respond promptly to medical and psychiatric emergencies; notify leadership within required timelines.
• Coordinate communication among nursing, DDS, clinical teams, families, and external providers.
• Manage program timesheets, reports, and participate in on-call rotation; document actions accordingly.
• Collaborate with Human Resources for hiring, scheduling, and maintaining adequate staffing.
• Manage program budgets, ensuring adherence to agency and participant funds protocols.
• Guide staff in participant support including advocacy, self-advocacy training, medical coordination, and crisis prevention.
• Monitor medication administration and ensure compliance with MAP standards; facilitate annual training on human rights and fire safety.
• Promote a safe workplace by identifying hazards, reporting accidents, and fostering a positive, collaborative team environment.

About Integration & Community Living (ICL)

The Integration & Community Living (ICL) program supports individuals with intellectual and developmental disabilities or autism in living independently and meaningfully within their communities. In partnership with the Department of Developmental Services (DDS), ICL provides person-centered residential and outreach services throughout Western Massachusetts. With over 60 years of experience, MHA supports individuals in transitioning from institutional settings into homes where they can build skills, make choices, and actively participate in community life. Services include supported and shared living, emergency respite, and privately funded care, all designed to promote independence, dignity, and meaningful community connections.

Equal Opportunity Statement

The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

• Valid driver’s license, reliable and insured vehicle, and acceptable driving record required.
• High school diploma or GED required; college degree in human services or related field preferred.
• At least 2 years of relevant experience, preferably with individuals with mental health, intellectual and developmental disabilities, or autism.
• Ability to work independently and in a team; strong organizational and time management skills.
• Effective communication skills (oral, written, and basic computer proficiency).
• Must be MAP, CPR, and First Aid certified and maintain certifications.
• Strong interpersonal skills with patience, adaptability, and compassion.
• Must be at least 21 years of age.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403B, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Long Term Disability
• $20 an hour