Program Supervisor

Hawaii Behavioral Health; Hilo (HI); On-site; USD 70,000 - 95,000; Full time

Job summary

Hawaii Behavioral Health seeks a DDD Program Supervisor to support the Developmental Disabilities Division on the Big Island. You will help with onboarding, training, service coordination, and staff oversight to ensure high-quality care and DOH/DDD compliance.

The role requires partnering with Program Managers, supervising Service Supervisors and Direct Service Workers, and ensuring documentation, EVV, and Medicaid waiver adherence across multiple sites.

Qualifications

• Bachelor’s degree from a nationally accredited university in social services or a related field.
• At least 1 year of experience working with individuals with developmental and/or intellectual disabilities.
• Prior experience working with participants with significant social, communication, and behavioral needs.
• Strong clinical skills, with demonstrated excellence in problem-solving, collaboration, and teamwork.
• Demonstrated ability to work effectively as part of a multidisciplinary treatment team.
• Ability to lead and direct providers, as well as give and receive instruction and direction.
• Ability to respond effectively to the varied needs of providers, participants, and other multidisciplinary team members.
• Excellent oral and written communication skills.
• Proficiency in Microsoft Office Suite.
• Ability to meet required health, safety, certification, clearance, and background-check requirements and maintain required certifications and clearances.

Responsibilities

• Assist with DDD trainings
• Provide staffing support for the Big Island
• Address staffing coverage shortages
• Reinforce documentation standards and service quality
• Assist the Program Manager with applicant interviews
• Assist with matching clients to staff
• Coordinate shadowing and service initiation
• Support DSWs and Service Supervisors during new service starts
• Provide 1:1 refresher training, in-person or virtually, with staff as needed
• Continuously monitor utilization and schedule adherence
• Communicate with the team regarding schedule gaps, absences, and changes
• Provide monthly supervision to Service Supervisors
• Support performance correction and coaching
• Correspond regarding CentralReach utilization
• Assist with Sandata troubleshooting and training to ensure staff remain in compliance with EVV requirements
• Attend ISP meetings for new clients as needed
• Troubleshoot service issues with families and case managers
• Ensure contract compliance and quality assurance
• Troubleshoot workplace issues with employees and clients
• Track Discovery activities, Job Development notes, and coaching utilization
• Ensure compliance with Medicaid Waiver standards
• Maintain compliance with HBH policies, rules, and regulations at all times
• Report any non-compliance immediately
• Perform other duties as assigned
• Must provide coverage or substitute as needed when DSWs are unable to work their scheduled shifts

Skills

Leadership

Communication

Teamwork

Problem-solving

Training

MS Office

Education

Bachelor’s degree in social services or related field

Tools

Microsoft Office Suite

Job description

Job Description

DDD - Program Supervisor

Department: Developmental Disabilities Division (DDD)

Reports To: Program Manager

Supervises: Service Supervisors and Direct Service Workers

Location: Big Island, Hawai\u00cc\u00bc

Position Summary

Hawai\u00cc\u00bc Behavioral Health (HBH) is seeking a DDD Program Supervisor to support the Program Manager with the daily operations of the Developmental Disabilities Division (DDD) program on the Big Island.

This position supports onboarding, training, quality assurance, service coordination, employment services, staff oversight, and administrative compliance. The DDD Program Supervisor helps ensure high-quality service delivery, adherence to Department of Health (DOH) and DDD requirements, and consistent support for Service Supervisors, Direct Service Workers (DSWs)/Community Service Specialists (CSSs), participants, and their circle of support.

Essential Duties And Responsibilities

• Assist with DDD trainings
• Provide staffing support for the Big Island
• Address staffing coverage shortages
• Reinforce documentation standards and service quality
• Assist the Program Manager with applicant interviews
• Assist with matching clients to staff
• Coordinate shadowing and service initiation
• Support DSWs and Service Supervisors during new service starts
• Provide 1:1 refresher training, in-person or virtually, with staff as needed
• Continuously monitor utilization and schedule adherence
• Communicate with the team regarding schedule gaps, absences, and changes
• Provide monthly supervision to Service Supervisors
• Support performance correction and coaching
• Correspond regarding CentralReach utilization
• Assist with Sandata troubleshooting and training to ensure staff remain in compliance with Electronic Visit Verification (EVV) requirements
• Attend ISP meetings for new clients as needed
• Troubleshoot service issues with families and case managers
• Ensure contract compliance and quality assurance
• Troubleshoot workplace issues with employees and clients
• Track Discovery activities, Job Development notes, and coaching utilization
• Ensure compliance with Medicaid Waiver standards
• Maintain compliance with all HBH policies, rules, and regulations at all times
• Report any non-compliance immediately
• Perform other duties as assigned
• Must provide coverage or substitute as needed when DSWs are unable to work their scheduled shifts

Qualifications And Requirements

• Bachelor\u2019s degree from a nationally accredited university in social services or a related field required
• At least 1 year of experience working with individuals with developmental and/or intellectual disabilities
• Prior experience working with participants with significant social, communication, and behavioral needs
• Strong clinical skills, with demonstrated excellence in problem-solving, collaboration, and teamwork
• Demonstrated ability to work effectively as part of a multidisciplinary treatment team
• Ability to lead and direct providers, as well as give and receive instruction and direction
• Ability to respond effectively to the varied needs of providers, participants, and other multidisciplinary team members
• Excellent oral and written communication skills
• Proficiency in Microsoft Office Suite
• Ability to meet required health, safety, certification, clearance, and background-check requirements and maintain required certifications and clearances
• Ability to meet all required vehicle, insurance, registration, and safety requirements
• Must have reliable transportation and be willing to travel to all service locations
• Organized, motivated, committed, and self-directed
• Demonstrates a positive attitude toward the services provided
• Dependable attendance with the ability to follow through on assigned responsibilities

Physical and Environmental Requirements

Physical and environmental requirements may vary depending on participant needs and service location. The following activities may be required in certain circumstances but may not be applicable on a daily basis

• Observe, hear, and respond appropriately to participant needs
• Recognize and respond to the cognitive, social, and physical needs of participants
• Frequently stand, sit, and walk throughout the workday
• Stop, kneel, bend at the waist, and reach as needed
• Handle the responsibilities and routine stress associated with providing services
• Lift up to 50 lbs. and carry a distance of 15 meters without stopping within 20 seconds or less, when required
• Work in both indoor and outdoor environmental conditions

About Hawaii Behavioral Health

Hawaii Behavioral Health was founded in 1993 to serve Hawaii's youth and families through behavioral, educational, and social health services. Our service has expanded over the years to include paraprofessional support, behavioral health intervention, early intervention programs, psychological assessments, individual and family therapy, intensive home-based services, therapeutic foster care, and parent training. Our team of professionals remains dedicated to providing the highest quality of service for nurturing a child emotionally, intellectually, physically, and spiritually. Join our team and further our mission to improve the health and well-being of children and families in Hawaii.

Hawaii Behavioral Health is an Equal Opportunity Employer. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

HBH staff are committed to cultural competence. Cultural competence is the ability of individuals and systems to respond respectfully and effectively to people of all cultures, classes, races, ethnic backgrounds, sexual orientations, ability statuses, and faiths or religions in a manner that recognizes, affirms, and values the work of individuals, families, tribes, and communities, and protects and preserves the dignity of each. Cultural competence is a continuous process of learning about the differences of others and integrating their unique strengths and perspectives into our lives.

At Hawai`i Behavioral Health, we believe each child and individual has a special gift to offer, each family has its own unique strength to build upon, and each person who struggles with emotional or mental health challenges can find hope for a better life. Our legacy evolves each and every day as we work together as a team in the lives of the children, individuals, and families we serve.

"A’ohe hana nui ka alu’ia" No task is too big when done together...

Our History:

Hawai`i Behavioral Health was created in 1993 to meet the needs of Hawaii’s children, adults, and families.

Our Mission:

To improve the health and well-being of the clients we serve and their families by demonstrating excellence in delivery of social, education, and behavioral health services. Our team of dedicated staff lives our mission.

Our Vision:

To develop a system of integrated services to meet the needs of Hawaii through innovative, culturally relevant, and best practices.

Our Values:

Dedication, Excellence, Fortitude, Compassion, Individual & Family Centered, Empowerment