Program Supervisor

Hawaii Behavioral Health; Hilo (HI); On-site; USD 75,000 - 95,000; Full time

Job summary

Hawaiʻi Behavioral Health is seeking a DDD Program Supervisor to support the Program Manager with the daily operations of the Developmental Disabilities Division program on the Big Island. This role focuses on ensuring high-quality service delivery, DOH and DDD compliance, and coordination with Service Supervisors, Direct Service Workers, participants, and their circle of support.

Key duties include onboarding, training, quality assurance, staff oversight, scheduling, and involvement in ISP

Qualifications

• Bachelor’s degree in social services or a related field is required.
• At least 1 year of experience working with individuals with developmental/intellectual disabilities.
• Ability to lead and direct providers and multidisciplinary teams.

Responsibilities

• Assist with trainings and onboarding.
• Provide staffing support and match clients to staff.
• Coordinate shadowing and service initiation; supervise staff.
• Ensure contract compliance and quality assurance.
• Maintain compliance with HBH policies and regulations.

Skills

Staff supervision

Problem-solving

Teamwork

Communication

Organizational skills

Travel ability

Education

Bachelor's degree in social services or related field

Tools

Microsoft Office Suite

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

4 days ago Requisition ID: 1093

Department: Developmental Disabilities Division (DDD)
Reports To: Program Manager
Supervises: Service Supervisors and Direct Service Workers
Location: Big Island, Hawaiʻi

Position Summary

Hawaiʻi Behavioral Health (HBH) is seeking a DDD Program Supervisor to support the Program Manager with the daily operations of the Developmental Disabilities Division (DDD) program on the Big Island.

This position supports onboarding, training, quality assurance, service coordination, employment services, staff oversight, and administrative compliance. The DDD Program Supervisor helps ensure high-quality service delivery, adherence to Department of Health (DOH) and DDD requirements, and consistent support for Service Supervisors, Direct Service Workers (DSWs)/Community Service Specialists (CSSs), participants, and their circle of support.

Essential Duties and Responsibilities

Assist with DDD trainings

Provide staffing support for the Big Island

Address staffing coverage shortages

Reinforce documentation standards and service quality

Assist the Program Manager with applicant interviews

Assist with matching clients to staff

Coordinate shadowing and service initiation

Support DSWs and Service Supervisors during new service starts

Provide 1:1 refresher training, in-person or virtually, with staff as needed

Continuously monitor utilization and schedule adherence

Communicate with the team regarding schedule gaps, absences, and changes

Provide monthly supervision to Service Supervisors

Support performance correction and coaching

Correspond regarding CentralReach utilization

Assist with Sandata troubleshooting and training to ensure staff remain in compliance with Electronic Visit Verification (EVV) requirements

Attend ISP meetings for new clients as needed

Troubleshoot service issues with families and case managers

Ensure contract compliance and quality assurance

Troubleshoot workplace issues with employees and clients

Track Discovery activities, Job Development notes, and coaching utilization

Ensure compliance with Medicaid Waiver standards

Maintain compliance with all HBH policies, rules, and regulations at all times

Report any non-compliance immediately

Perform other duties as assigned

Must provide coverage or substitute as needed when DSWs are unable to work their scheduled shifts

Qualifications and Requirements

Bachelor’s degree from a nationally accredited university in social services or a related field required

At least 1 year of experience working with individuals with developmental and/or intellectual disabilities

Prior experience working with participants with significant social, communication, and behavioral needs

Strong clinical skills, with demonstrated excellence in problem-solving, collaboration, and teamwork

Demonstrated ability to work effectively as part of a multidisciplinary treatment team

Ability to lead and direct providers, as well as give and receive instruction and direction

Ability to respond effectively to the varied needs of providers, participants, and other multidisciplinary team members

Excellent oral and written communication skills

Proficiency in Microsoft Office Suite

Ability to meet required health, safety, certification, clearance, and background-check requirements and maintain required certifications and clearances

Ability to meet all required vehicle, insurance, registration, and safety requirements

Must have reliable transportation and be willing to travel to all service locations

Organized, motivated, committed, and self-directed

Demonstrates a positive attitude toward the services provided

Dependable attendance with the ability to follow through on assigned responsibilities

Physical and Environmental Requirements

Physical and environmental requirements may vary depending on participant needs and service location. The following activities may be required in certain circumstances but may not be applicable on a daily basis

Observe, hear, and respond appropriately to participant needs

Recognize and respond to the cognitive, social, and physical needs of participants

Frequently stand, sit, and walk throughout the workday

Stop, kneel, bend at the waist, and reach as needed

Handle the responsibilities and routine stress associated with providing services

Lift up to 50 lbs. and carry a distance of 15 meters without stopping within 20 seconds or less, when required

Work in both indoor and outdoor environmental conditions

About Hawaii Behavioral Health:

Hawaii Behavioral Health was founded in 1993 to serve Hawaii's youth and families through behavioral, educational, and social health services. Our service has expanded over the years to include paraprofessional support, behavioral health intervention, early intervention programs, psychological assessments, individual and family therapy, intensive home-based services, therapeutic foster care, and parent training. Our team of professionals remains dedicated to providing the highest quality of service for nurturing a child emotionally, intellectually, physically, and spiritually. Join our team and further our mission to improve the health and well-being of children and families in Hawaii.

Hawaii Behavioral Health is an Equal Opportunity Employer. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

HBH staff are committed to cultural competence. Cultural competence is the ability of individuals and systems to respond respectfully and effectively to people of all cultures, classes, races, ethnic backgrounds, sexual orientations, ability statuses, and faiths or religions in a manner that recognizes, affirms, and values the work of individuals, families, tribes, and communities, and protects and preserves the dignity of each. Cultural competence is a continuous process of learning about the differences of others and integrating their unique strengths and perspectives into our lives.

At Hawai`i Behavioral Health, we believe each child and individual has a special gift to offer, each family has its own unique strength to build upon, and each person who struggles with emotional or mental health challenges can find hope for a better life. Our legacy evolves each and every day as we work together as a team in the lives of the children, individuals, and families we serve.

"A’ohe hana nui ka alu’ia" No task is too big when done together...

Our History:Hawai`i Behavioral Health was created in 1993 to meet the needs of Hawaii’s children, adults, and families.

Our Mission:To improve the health and well-being of the clients we serve and their families by demonstrating excellence in delivery of social, education, and behavioral health services. Our team of dedicated staff lives our mission.

Our Vision:To develop a system of integrated services to meet the needs of Hawaii through innovative, culturally relevant, and best practices.

Our Values:Dedication, Excellence, Fortitude, Compassion, Individual & Family Centered, Empowerment