Program Specialist (Civil Case Manager) - Lee County

Florida State Courts, Twentieth Judicial Circuit, Administrative Office of the Courts; Fort Myers (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive benefits package

Paid time off

Public Service Loan Forgiveness Qualif

Tuition assistance

Paid holidays

Retirement plan options

457 deferred compensation plans

Job summary

Florida State Courts, Twentieth Judicial Circuit, Administrative Office of the Courts is seeking a professional Civil Case Manager. The role involves structured case management, diligent monitoring, and coordination of civil docket activities.

You will collaborate with Judges, Clerks, and community partners to promote case progression and reliable dispositions. The position emphasizes strong organizational skills, clear communication, and the ability to produce accurate case reports.

Qualifications

• Knowledge of Florida civil law statutes and Civil Rules of Procedure.
• Ability to communicate clearly, concisely, and logically, both orally and in writing.
• Type 30 cwpm (preferred).
• Read, analyze and interpret detailed instructions, memos and correspondence.

Responsibilities

• Court case management: prepare and process case management plans for County Civil cases and monitor compliance with court orders.
• Case monitoring and coordination: query databases, coordinate new cases, report status to supervisors.
• Case research and statistics: maintain records of pleadings and prepare monthly reports.
• Assist in Small Claims Court: facilitate hearings and mediate cases as needed.
• Other duties as assigned by Civil/Family Director or Program Coordinator.

Skills

Clear communication

Court procedures knowledge

Microsoft Office

Data entry

Education

Bachelor’s degree in public or business administration, criminal justice, legal studies, psychology, sociology, pre-law or a closely related social science field

Two years of professional, administrative, and/or analytical-related work experience preferred

Tools

Microsoft Office Suite

Job description

WHY SHOULD YOU APPLY TO THE ADMINISTRATIVE OFFICE OF THE COURTS FOR THE 20TH JUDICIAL CIRCUIT?

• Great working environment
• Growth and Development Opportunities
• Competitive Benefits Package
• Paid Time Off (Vacation and Sick)
• Public Service Loan Forgiveness Qualifying Employer
• Tuition Assistance
• Paid Holidays
• Retirement Plan Options
• 457 Deferred Compensation Plans

SUMMARY

This is a professional and highly responsible Civil Case Management position within the Administrative Office of the Courts, Civil Case Management department. Work involves the use of differentiated case management techniques in Circuit/County Civil case type to promote case progression and disposition. The primary responsibility of an employee in this class is case screening and monitoring, case analysis and coordination of related civil law cases. This position will work closely with the Judiciary, Court and community programs, Civil Manager, Attorneys, the Clerk of Courts, and other related agencies as well as the public. Work is performed under the direct supervision of the Program Coordinator with general supervision of the Civil/Family Director.

Primary responsibilities of a Program Specialist (Civil Case Manager) include the following: (1) Court case management (2) Case monitoring and coordination (3) Case research and statistics (4) Assist in Small Claims Court; and (5) Other duties as assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification.

(1)Court Case Management

• Prepare and process case management plans for County Civil cases
• Prepare other orders as determined by the Judge
• Monitor compliance with court orders
• Assist Petitioners, Respondents, Pro Se Litigants and Attorneys
• Respond in a timely manner to inquiries from all parties directly related to the case
• Provide litigants with information as to other resources available through the court system or elsewhere
• Attend court sessions if required by the Judge

(2) Case Monitoring and Coordination

• Query various databases to determine the status of cases
• Consult the Program Coordinator and the Civil Manager, when necessary
• Coordinate “new cases” to promote efficiency in the civil case dockets

(3)Case Research and Statistics

• Maintain accurate and detailed records of all pleadings processed
• Prepare monthly case management reports to determine Court performance

(4) Assist in Small Claims Court

• Facilitate hearings/case processing
• Mediate cases when needed

(5)Other Duties as Assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this document are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge of:

• Court practices and procedures that relate to Circuit/County Civil case types
• Court programs and community resources
• Florida civil law statutes and Civil Rules of Procedure
• Court procedures and understanding of basic legal terminology
• Differentiated case management techniques and case processing time standards

Ability to:

• Apply organizational skills and independent case analysis
• Make differentiated case management decisions
• Communicate clearly, concisely, and logically, both orally and in writing with the public and other governmental and private agencies
• Conduct legal research and compose concise reports
• Exercise discretion and maintain confidential information
• Provide effective, accurate, professional, polite, friendly, and prompt customer service to the public and other agency personnel, AOC employees, and the Judiciary
• Work under constant pressure in a fast-paced office environment
• Read, analyze and interpret detailed instructions, correspondence, and memos
• Read and write case management updates, correspondence, and statistical reports
• Effectively present information and respond to questions from court administration, judges, other governmental agencies, attorneys and pro se litigants
• Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Type 30cwpm (preferred)
• Work effectively as an individual and/or a team member
• Self-proofread and correct work product
• Maintain consistent and regular attendance pursuant to policy
• Work the designated hours pursuant to position requirements

Skill to:

• Efficiently operate a computer and utilize Microsoft Office Suite and various other software programs and databases

EDUCATION and/or EXPERIENCE

• Bachelor’s degree in public or business administration, criminal justice, legal studies, psychology, sociology, pre-law or a closely related social science field. Additional relevant experience may substitute for the recommended educational level on a year-for-year basis.
• Two years of professional, administrative, and/or analytical-related work experience preferred

SUPERVISORY RESPONSIBILITIES

None

CERTIFICATES, LICENSES, REGISTRATIONS

None