PROGRAM SPECIALIST

Concilio De Organizaciones Hispanas; Philadelphia (Philadelphia County); On-site; USD 42,000 - 66,000; Full time

Job summary

Concilio De Organizaciones Hispanas seeks a Program Specialist to support eligibility outreach for benefits programs. You will recruit individuals and families, promote community activities, and assist with enrollment while safeguarding sensitive information.

Responsibilities include data tracking, reporting for funders, and coordination with administrators. Travel to field sites and office-based duties are expected, with ongoing supervision.

Qualifications

• Must be bilingual in English and Spanish, verbally and in writing.
• Experience with client data and confidentiality required.
• Proficiency in Microsoft 365 applications (Outlook, Word, Excel, Teams).

Responsibilities

• Identify community sites and events for recruitment of eligible individuals and families.
• Promote and attend activities to expose beneficiaries to programs and benefits.
• Establish rapport and answer questions for program eligibility and enrollment.
• Gather information to support recruitment and enrollment while safeguarding personal data.
• Follow up via phone or email to support registration completion.
• Track data for program progress and assist with narrative reports for funders.
• Participate in agency meetings, trainings and supervision.

Skills

Bilingual English/Spanish

Microsoft 365 Suite

Client confidentiality

Communication skills

Education

High school diploma or GED

Tools

Microsoft 365 Suite

Job description

Duties and Responsibilities (Benefits and Resources):In collaboration with administrators and Coordinator(s),Supports the identification of community sites, events and activities for recruitment of individuals and families eligible for benefits, credits and programs that stabilize standards of living;Promotes and attends activities to expose individuals and families eligible for benefits, credits and programs within the local community;Establishes rapport with individuals and families eligible for benefits, credits and programs, answering questions as appropriate;Gathers and interprets relevant information to support recruitment and registration for benefits, credits and programs within the local community;Obtains and uses necessary information to register and enroll individuals and families for benefits, credits and programs, safeguarding personal information as legally appropriate;Follows up with individuals and families, as necessary, via telephone or email to support completion of registration and enrollment for benefits, credits and program;Completes tracking data for administrators and Coordinator(s) to update progress to program goals;Supports creation of narrative reports to funders and the Board of Directors, as needed;Participate in agency, staff and funder meetings and trainings, as appropriate.Participate in ongoing individual supervision.Qualifications and Requirements:Valid Drivers License and InsuranceCompletion of a high school diploma or general equivalency degree (GED)Ability to pass background checks, i.e., Federal Criminal History Record Information, National Sex Offender Registry, PA Access to Criminal History and PA Child Abuse HistoryProficiency in computer programs and applications, i.e., Microsoft 365 SuiteBilingual and/or multilingual fluent in both English and Spanish verbally and transcribing requiredUnderstanding of client confidentiality and the Health Information Portability and Accountability Act (HIPAA)Physical Demands:Careers within human services require a variety of functional abilities. The physical demands described here represent the requirements of an employee successfully performing the essential functions of this position.Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Gross motor skills: Move within confined spaces, maintain balance in multiple positionsFine motor skills: Pick up objects with hand, write with a pen, use a computer or tabletPhysical endurance, strength and mobility: Stand, walk, sit, climb stairs, balance, stoop, kneel, crouch, carry equipment/supplies, occasionally lift or move up to 25 poundsHearing and visual: Hear normal speaking level sounds, see information up to 24 inches awayReading and math: Read and understanding written documents, perform basic mathematical operations, read and interpret eligibility scalesEmotional stability: Establish professional relationships, provide emotional support as needed, focus attention on taskInterpersonal and communication skills: Listen and comprehend spoken and written work, manage informationWork Environment:As a Program Specialist, you will split your time between office-based tasks and fieldwork. Key expectations include:Field Work:Regular travel to field sites, including community organizations, partner locations, and project sites.Ability to navigate diverse environments (outdoor, rural, urban) and travel for long hours or overnight stays as required.Physical demands include walking, carrying equipment, and working in varying weather conditions.Office Work:Manage program documentation, data analysis, and reporting tasks.Collaborate with team members and stakeholders remotely, providing updates and sharing insights from the field.