Program Representative (Limited)

University of California - Los Angeles (UCLA); Los Angeles (CA); Hybrid; USD 55,000 - 73,000; Full time

Job summary

UCLA Extension is seeking a Public Education Specialist 2 to help deliver innovative continuing education programs for diverse learners. The role coordinates program operations, supports instructors and students, and collaborates with cross-functional teams to ensure a high-quality learning experience.

The ideal candidate is organized, customer-focused, and thrives in a fast-paced educational environment with a passion for lifelong learning.

Qualifications

• 2-3 years experience providing administrative or program coordination support, preferably in higher education.
• Ability to independently prioritize, organize, and manage workflow to meet deadlines while adapting to changing demands and interruptions.
• Adaptability to changing priorities, frequent interruptions, and dynamic work environments.
• Strong decision-making and sound judgment with escalation of issues when needed.
• Excellent verbal communication and presentation skills for diverse audiences.
• Strong written communication, editing, and proofreading capabilities.
• Attention to detail and commitment to high-quality outcomes.
• Organizational and analytical skills including data gathering and trend analysis.
• Ability to evaluate alternatives and develop effective recommendations.
• Exceptional customer service with a responsive, solutions-oriented approach.
• Strong interpersonal and relationship-building skills with diverse stakeholders.
• Financial, budgeting, and quantitative skills for expense monitoring and financial analysis.
• Experience coordinating academic or continuing education programs; proficiency with Microsoft Office, CRM systems, LMS platforms, and new technologies.

Responsibilities

• Coordinate program operations and support instructors and students.
• Manage course logistics and timelines to ensure a high-quality learning experience.
• Collaborate with cross-functional teams to align program objectives with strategy.
• Provide responsive, professional service and solutions for stakeholders.

Skills

Admin/Coordination

Communication

Customer service

Data gathering

Problem solving

Team collaboration

Event coordination

Education

Bachelor's Degree

Tools

Microsoft Office

CRM systems

LMS platforms

Data analysis tools

Job description

Department Summary

Excelling in quality, innovation, and impact, UCLA Extension (UNEX) is one of the top providers of continuing and professional education in the United States, offering programs and classes to more than 50,000 students per year through approximately 4,500 classes and certificate programs to meet the professional development, continuing education, and personal enrichment needs of the full spectrum of traditional, nontraditional, domestic, international, professional, and continuing education students throughout and beyond Los Angeles.

Position Summary

Join UCLA Extension and help support the delivery of innovative educational programs that serve diverse learners and professionals. This role coordinates program operations, supports instructors and students, manages course logistics, and collaborates with cross-functional teams to ensure a high-quality learning experience. Ideal candidates are organized, customer-focused professionals who thrive in a fast-paced educational environment and are passionate about lifelong learning.

Salary & Compensation

*UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.

Qualifications

• 2 - 3 years Experience providing administrative or program coordination support, preferably in higher education. (Required)
• Ability to independently prioritize, organize, and manage workflow to meet deadlines while adapting to changing demands and interruptions. (Required)
• Adaptability to changing priorities, frequent interruptions, and dynamic work environments. (Required)
• Strong decision-making and sound judgment, including appropriate escalation of issues. (Required)
• Excellent verbal communication and presentation skills for diverse audiences. (Required)
• Strong written communication, editing, and proofreading capabilities. (Required)
• Attention to detail, accuracy, and commitment to high-quality outcomes. (Required)
• Organizational and analytical skills, including data gathering and trend analysis. (Required)
• Ability to evaluate alternatives and develop effective recommendations. (Required)
• Exceptional customer service with a responsive, professional, and solutions-oriented approach. (Required)
• Strong interpersonal and relationship-building skills with diverse stakeholders. (Required)
• Financial, budgeting, and quantitative skills for expense monitoring and financial analysis. (Required)
• Experience coordinating academic or continuing education programs and proficiency with Microsoft Office, CRM systems, LMS platforms, and new technologies. (Required)

Education, Licenses, Certifications & Personal Affiliations

• Bachelor's Degree in related area and/or equivalent experience/training. (Required)

Special Conditions for Employment

• Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.
• Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.
• Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.
• Position is hybrid, and incumbent is required to work a minimum of 3-days per week on site. (Required)

Schedule

Monday - Friday: 8AM - 5PM

Union/Policy Covered

99-Policy Covered

Complete Position Description

https://universityofcalifornia.marketpayjobs.com/ShowJob.aspx?EntityID=38&JDName=Public%20Education%20Specialist%202%20(MI-DPT563000-JC004167-PD262987)