Program Quality Engineer (Hybrid)

Quest Global; United States; Hybrid; USD 70,000 - 75,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Short/Long Term Disability

Job summary

Quest Global delivers world-class end-to-end engineering solutions by leveraging our deep industry knowledge and digital expertise. This role focuses on CRM process tracking, stakeholder coordination, and driving zero-defect initiatives in a hybrid Windsor Locks environment.

You will lead weekly CRM coordination meetings, analyze defects, manage large data sets, and generate reports for internal and external stakeholders.

Qualifications

• Bachelor of Science with 3–5 years relevant experience; or 5+ years without a degree.
• Experience with CRM processes and ECDS is a plus.
• Strong analytical and reporting capabilities.

Responsibilities

• Track CRM process steps status including action owners and ECDS.
• Coordinate with internal and external stakeholders across functions.
• Identify root causes of returns and close preventive actions.
• Provide CRM returns, turn time, and reason reports to stakeholders.
• Lead weekly CRM coordination meetings with contracts, quality, and operations.
• Monitor hand-off times between groups and responses.
• Lead quality initiatives such as ZDP and PPAP.
• Track KPIs related to defects and quality and report progress.
• Develop and implement zero-defect strategies with engineering, manufacturing, quality.
• Engage external suppliers to adhere to zero-defect principles.

Skills

Project leadership

Communication

Data analysis

Pareto charts

Stakeholder coordination

Data handling

Education

Bachelor of Science

Tools

SAP

Teamcenter

Microsoft Office

Job description

Job Requirements

Who We Are:

Quest Global delivers world-class end-to-end engineering solutions by leveraging our deep industry knowledge and digital expertise. By bringing together technologies and industries, alongside the contributions of diverse individuals and their areas of expertise, we are able to solve problems better, faster. This multi-dimensional approach enables us to solve the most critical and large-scale challenges across the aerospace & defense, automotive, energy, hi-tech, healthcare, medical devices, rail and semiconductor industries.

We are looking for humble geniuses, who believe that engineering has the potential to make the impossible possible; innovators, who are not only inspired by technology and innovation, but also perpetually driven to design, develop, and test as a trusted partner for Fortune 500 customers. As a team of remarkably diverse engineers, we recognize that what we are really engineering is a brighter future for us all. If you want to contribute to meaningful work and be part of an organization that truly believes when you win, we all win, and when you fail, we all learn, then we're eager to hear from you.

The achievers and courageous challenge-crushers we seek, have the following characteristics and skills:

What You Will Do:

• Track the status of CRM process steps, including action owners and electronic clinical data systems (ECDS)
• Coordinate with internal and external stakeholders for development, production, operations, aftermarket, and supply chain teams
• Track the root cause of returns after the unit inspection has been completed, determine the actions, and close actions to prevent returns
• Provide a report of the CRM returns, turn time, and the reason to the internal and external stakeholders
• Lead weekly CRM coordination meetings with key stakeholders (contracts, quality, supply chain management, operations, etc.)
• Track the time between hand-off to the next group and response
• Lead execution of quality initiatives, including Zero Defect Plan (ZDP) and Production Part Approval process
• Track key performance indicators (KPIs) related to defects and quality, reporting progress towards zero-defect goals
• Work with various functional groups (engineering, manufacturing, quality) to develop and implement zero-defect strategies
• Potentially engage with external suppliers to ensure they also adhere to zero-defect principles

What You Will Bring:

• Bachelor of Science with a minimum of 3-5 years prior relevant experience; in lieu of a degree, 5+ years of prior relevant experience
• SAP and Team Center experience preferred
• Experience using Microsoft Office
• Experience leading projects
• Strong communication skills, the ability to present to key stakeholders
• Contract background related to the customer return process preferred
• Ability to create Pareto, bar, and pie charts from data and generate reports
• Capable of managing large sets of data and dissecting the data

Pay Range: $70,000 - $75,000 per year

Compensation decisions are made based on factors including experience, skills, education, and other job-related factors, in accordance with our internal pay structure. We also offer a comprehensive benefits package, including health insurance, paid time off, and retirement plan.

Work Requirements: We offer flexible work options, including hybrid arrangements, to support the need of the role and align with company policies. This position is located in Windsor Locks and is considered hybrid with 3 days required on-site.

• You must be able to commute to and from the location with your own transportation arrangements to meet the required working hours.
• Shop floor environment, which may include but not limited to extensive walking, and ability to lift up to 40 lbs.

Travel Requirements: Due to the nature of the work, no travel is required.

Citizenship Requirement: Due to the nature of the work, U.S. citizenship is required.

Benefits :

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance
• Short/Long Term Disability