Program/Project Manager III, Operations Initiatives

CapMetro; Austin (TX); Hybrid; USD 110,000 - 140,000; Full time

Job summary

CapMetro seeks a Program/Project Manager III, Operations Initiatives, to manage complex projects supporting the Operations capital improvement plan, operating expenditure plan, and strategic objectives. Reports to the COO and Executive VP and leads cross-functional teams to drive strategic outcomes.

The role requires proactive leadership, discipline in project management, and effective communication across stakeholders to ensure on-time, on-budget delivery.

Qualifications

• Six (6) years of experience leading cross-functional projects and/or programs from initiation through completion.
• Proficient experience with Microsoft Office Suite; Visio and SharePoint preferred.
• PMP certification from PMI preferred.

Responsibilities

• Develop, manage, and maintain project management deliverables, including scopes, schedules, budgets, resource plans, risk analysis, quality assurance, lessons learned, and status reports.
• Coordinate cross-functional activities to achieve project outcomes.
• For programs, align, integrate, and control components and resources to meet goals.
• Track progress and provide status updates to leadership; report on milestones, risk, scope, schedule and budget.
• Assist in procurement processes, including statements of work, cost estimates, and governance documents.
• Collaborate with CapMetro leaders to keep solutions within scope, cost, and schedule.

Skills

Cross-functional leadership

Excellent communication

Transit/public sector familiarity

Education

Bachelor’s degree in project management, information technology, public administration, or related subject area

Master’s degree may substitute for two years of work experience preferred

Tools

Planview

Microsoft Office Suite

Visio

SharePoint

Job description

WHO WE'RE LOOKING FOR

The Program/Project Manager III, Operations Initiatives reports directly to the Chief Operations Officer and Executive Vice President and is responsible for the management of complex projects, programs, and initiatives in support of CapMetro’s Operations capital improvement plan, operational expenditure plan, and strategic objectives. This role requires an experienced and proactive individual with a proven record of successfully leading cross-functional project teams and the ability to drive strategic organizational outcomes through effective project management.

Job Description

WHO WE'RE LOOKING FOR

The Program/Project Manager III, Operations Initiatives reports directly to the Chief Operations Officer and Executive Vice President and is responsible for the management of complex projects, programs, and initiatives in support of CapMetro’s Operations capital improvement plan, operational expenditure plan, and strategic objectives. This role requires an experienced and proactive individual with a proven record of successfully leading cross-functional project teams and the ability to drive strategic organizational outcomes through effective project management.

Responsibilities

WHAT YOU'LL BE DOING

Note: The duties and primary responsibilities below are intended to describe the general content of and requirements of this job and are not intended to be an exhaustive statement of duties.

• Project Management: For assigned projects and programs, develop, manage, and maintain the critical project management deliverables, including scopes, schedules, budgets, resource plans, risk analysis, quality assurance, lessons learned, and status reports. Coordinate cross-functional activities to achieve project outcomes.
• Program Management: For assigned programs, develop, manage, and maintain the critical program management deliverables and provide technical and innovative insight to help ensure each project is completed with the proper balance of quality, cost, and schedule. Align, integrate, and control program components and resources to ensure program goals are met, benefits are delivered optimally, and risks are effectively managed.
• Communication and Reporting: Track progress and provide status updates to appropriate leadership. Collaborate with the project owner to ensure project expectations are proactively communicated. Responsible for reporting on project status, milestones, and risk as well as scope, schedule, and budget.
• Procurement: Develop and assist in the procurement process, which may include assisting in the creation of statements of work, independent cost estimates, fair and reasonable determinations, Board agenda items, executive memos, and other documents.
• Resource Management: Collaborate with CapMetro business and technical team leadership to ensure that solutions stay within scope, cost and schedule, and that risks are properly documented, managed, and mitigated.
• Process Expertise: Adhere to CapMetro project and program standards and provide technical leadership to project management staff and teams.
• Budget and Cost Forecasting: Adhere to budget and cost forecasting requirements for projects. Collaborate with other departments in the continuous improvement of project budgeting and forecasting.
• Field Work: Conduct field work and field visits as required for project execution and effectively understand the specific operation of all elements involved.
• Records Management: Manage project planning specific documentation and then properly processed internally with various departments that require updates.
• Support Capital Metropolitan Transportation Authority’s Safety Management Systems (SMS) process by ensuring staff follows safety and security policies, considers safety in every action, and ensures safety and security concerns are reported.
• Perform other duties as required and/or assigned.

Qualifications

WHAT YOU BRING

• Bachelor’s degree in project management, information technology, public administration, or related subject area. Additional related experience may substitute for a degree on a year-for-year basis up to four years.
• Master’s degree may substitute for two years of work experience preferred.
• Six (6) years of experience leading cross-functional projects and/or programs from initiation through completion, including responsibility for planning, budgeting, procurement, resource management, and reporting, demonstrated success leading the implementation of complex projects, programs, and portfolios.
• Proficient experience using Microsoft Office Suite, including Word, Excel, PowerPoint, Teams, Visio, and SharePoint.
• Project Management Professional (PMP) certification from the Institute (PMI) preferred.

Knowledge, Skills And Abilities

• Experience using Planview to develop a project schedule, assign resources to tasks, track progress, and analyze workloads is preferred.
• Familiarity with transit industry, public sector, or technology and construction projects preferred.
• Knowledge of project management practices for managing cost, schedule, and performance.
• Ability to demonstrate a proactive, collaborative approach with team members, consultants, vendors, and contractors.
• Ability to understand, develop, and manage project technical details and find solutions.
• Effective communication and ability to identify and communicate risks.
• Self-motivated and focused on opportunities to continuously improve skills and processes. Ability to work in a team environment in a matrix organization, partnering well with other employees, management, stakeholders, users, business personnel, vendors, service providers, and contractors.
• Motivated to undertake project management duties and tasks as assigned.
• Ability to be a positive and constructive contributor in a team-based environment. Excellent attention to detail.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

Work is performed in an office and outdoor environments, with exposure to inclement and adverse weather conditions. This position works with multiple project timelines and is responsible for directing employees performing work of a complex nature. Incumbent must have the ability to stand, walk and travel 90% throughout the workday. This position will need to have the ability to work varying shifts, days, nights, weekends, holidays, and rotating shifts, to meet the department’s needs. Must be able to safely operate a motor vehicle. Must be able to use a telephone or headset equipment. Incumbents must be able to lift and move material weighing up to 20 lbs., perform work at a computer terminal for 6-8 hours a day, and function in an environment with constant interruptions. This position may require work beyond a normal forty-hour weekly schedule. Regular and predictable attendance at assigned work location is an essential function. Reasonable accommodation may be made to enable individuals with disability to perform the essential functions as previously described.

WORK AUTHORIZATION

Visa sponsorship is not available for this position. All applicants must be currently authorized to work in the United States.

Mobility Status

As a Hybrid position, onsite presence is guided by team collaboration needs, customer and front-line team member interactions, and role responsibilities. People leaders will set expectations for onsite presence; however, incumbents are generally encouraged to work 8 to 12 days in office per month. Mobility status is subject to change at any time based on business needs or organizational decisions.

COMMITMENT TO EQUAL EMPLOYMENT OPPORTUNITY

CapMetro is an equal employment opportunity employer and committed to creating a welcoming environment for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, pregnancy, age, or any other protected characteristic as outlined by federal, state, or local laws. CapMetro makes hiring decisions based solely on qualifications, merit, and organization needs at the time.