Program/Project Manager

HighCloud Solutions; Minneapolis (MN); On-site; USD 90,000 - 130,000; Full time

Job summary

HighCloud Solutions is seeking an IT Project Manager to lead complex, cross-functional technology initiatives from discovery through implementation. The role emphasizes strong project management, Agile delivery, and a human-centered, systems-minded approach to problem-solving.

The ideal candidate creates clarity in ambiguity, translates complex problems into actionable work, and drives teams forward with a bias for progress, iteration, and impact.

Qualifications

• Strong project management and Agile delivery skills.
• Human-centered, systems-minded approach to solving problems.
• Ability to create clarity in ambiguous situations and translate complex problems into actionable work.
• Proactive, hands-on delivery mindset to move work forward.
• Experience leading cross-functional IT projects and initiatives.

Responsibilities

• Lead complex, multi-department IT projects, including compliance initiatives with MDHR and DOJ.
• Plan and manage projects from discovery through implementation (scope, schedule, resources, risks).
• Synthesize information, clarify decisions and translate problems into practical plans and next steps.
• Proactively define meeting agendas and document action items to keep stakeholders aligned.
• Apply Agile and iterative delivery to define roadmaps and break initiatives into increments.
• Facilitate cross-functional collaboration, aligning priorities, roles and decisions.
• Provide executive readouts on project risks and dependencies from technical and organizational perspectives.
• Support change and adoption by planning readiness activities and user communications.
• Measure success by outcomes, adoption, usability and service improvements.

Skills

Agile methodologies

Stakeholder management

Cross-functional collaboration

Human-centered design

Systems thinking

Communication skills

Job description

The IT Project Manager leads complex, cross-functional technology initiatives from discovery through implementation. This role requires strong project management and Agile delivery skills, combined with a human-centered, systems-minded approach to solving problems.

We are looking for a proactive, hands-on project leader who can create clarity in ambiguous situations, translate complex problems into actionable work, and keep teams moving forward. The ideal candidate values progress over perfection, knows when additional analysis is needed, and when there is enough information to take the next step, test, learn, and adapt.

Key Responsibilities

• Lead complex, multi-department IT projects that strengthen accountability, transparency, and service delivery, including initiatives supporting public safety transformation and City compliance requirements with the Minnesota Department of Human Rights (MDHR) settlement agreement and the Department of Justice (DOJ) consent decree.
• Plan and manage projects from discovery through implementation, including scope, outcomes, schedules, resources, risks, dependencies, decisions, and success measures.
• Create clarity and momentum in ambiguity. Quickly synthesize information, identify what is known and unknown, clarify decisions and tradeoffs, and translate complex problems into practical plans, priorities, owners, and next steps. Proactively define meeting agendas and document meeting notes and action items to keep stakeholders engaged and aligned.
• Take a proactive, hands-on approach to delivery. Anticipate risks, dependencies, decisions, and barriers; bring forward recommendations and options; and take initiative to move work forward rather than waiting for direction.
• Apply Agile and iterative delivery practices to define outcome-based roadmaps, break complex initiatives into manageable increments, prioritize work, test assumptions early, gather feedback, and adapt plans as the team learns.
• Champion progress over perfection. Help teams identify the smallest meaningful next step, make informed decisions with available information, and continuously improve rather than waiting for every requirement or detail to be known.
• Apply human-centered design practices by engaging and co-creating with users and stakeholders to understand their needs, workflows, pain points, and desired outcomes. Incorporate user feedback throughout planning, requirements, solution design, testing, and implementation.
• Use systems thinking to understand the broader environment in which technology operates, including relationships among people, processes, technology, data, policy, and organizational structures. Identify dependencies and downstream impacts across projects and teams.
• Facilitate cross-functional teams and stakeholder collaboration, creating alignment around problems, outcomes, priorities, roles, decisions, and next steps while maintaining accountability and forward momentum.
• Manage and provide executive readouts on project risks and dependencies from both technical and organizational perspectives, including technology, data, integration, usability, adoption, workflow, change readiness, and stakeholder risks.
• Support organizational change and adoption by considering how technology affects people's roles, processes, workflows, and day-to-day work and incorporating communications, training, readiness, and transition activities into project delivery. Create and implement user-friendly business readiness tools and resources to prepare for key project milestones (e.g. go-live checklists, Pilot plans, etc.).
• Measure project success based on outcomes, including traditional measures of scope, schedule, budget, and quality as well as adoption, usability, operational effectiveness, service improvements, and customer/user needs.