Program Operations Specialist 1

NYS Office for People With Developmental Disabilities; Thiells (NY); On-site; USD 60,000 - 93,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Paid vacation leave

Retirement benefits

Tuition assistance

Professional development

Job summary

NYS Office for People With Developmental Disabilities is seeking a Program Operations Specialist position within the SPS Quality Assurance unit in New York. The role involves data management, reporting, and analyses to improve services for individuals with developmental disabilities.

Position requires a bachelor’s degree in human services and may include evening/weekend hours, travel, and potential progression from trainee levels to a full program specialist.

Qualifications

• Bachelor’s degree in a human services field.
• Experience requirements listed for Trainee 2 and Trainee 1 upgrading to Specialist 1.
• Substitution possibility with JD or master's degree for one year of specialized experience.
• Eligibility to transfer or be reachable on Civil Service lists.

Responsibilities

• Serve as a data management specialist.
• Partner with SPS Leadership for data collection and reporting.
• Communicate with SPS leadership using data-driven tools.
• Support knowledge transfer of data analysis skills to staff.
• Review division activities to identify data-driven improvement opportunities.
• Monitor and maintain storage of records.
• Provide analysis for SPS Leadership on staffing output and benchmarks.
• Participate in IT development projects to support SPS services.

Skills

Data analysis

Communication

Team collaboration

Education

Bachelor's degree in human services

Job description

Duties Description

The selected candidate will be a vital team member within the SPS Quality Assurance organizational structure. The POS 1 will work to ensure excellent quality in SPS operational standards. Occasional evening and/or weekend work may be required to meet organizational needs. Occasional travel may be required.

The selected candidate will be a vital team member within the SPS Quality Assurance organizational structure. The POS 1 will work to ensure excellent quality in SPS operational standards. Occasional evening and/or weekend work may be required to meet organizational needs. Occasional travel may be required.

As a Program Operations Specialist 1, you would independently perform professional, administrative, and technical duties to promote the planning, development, implementation, monitoring, and evaluation of programs and services for individuals with intellectual and/or developmental disabilities.

• Serve as a data management specialist
• Be responsible for partnering with SPS Leadership and other divisions for data collection and reporting
• Communicate with SPS leadership using a variety of data-driven tools and work with staff on effective tool use
• Support knowledge transfer of data analysis skills, tools and software with unit staff located in the Regional Field Office 3 to expand data knowledge. Function as a resource for development plan reports
• Review division activities to proactively identify areas where data can help identify division goals and objectives and/or assess progress and performance of division activities
• Monitor and maintain storage of records associated with the SPS?
• Support other analytical activities, and assist with compiling data for requests from Central Office, as needed?
• Provide analysis for SPS Leadership regarding staffing output, compliance benchmark timelines
• Participate in discussions of large-scale projects to assist with tracking to ensure meeting benchmarks.
• Provide statistical background for analyses and provide expertise for evaluative work with staff
• Participate in IT development projects that will support SPS services
• Additional duties may be assigned as needed

LinkedIn: https://www.linkedin.com/company/nys-office-for-people-with-developmental-disabilities/posts/?feedView=all

Minimum Qualifications

OPEN COMPETITIVE :

Program Operations Specialist Trainee 1, NS (equivalent to SG-14):

A bachelor’s degree in a human services field.

Program Operations Specialist Trainee 2, NS (equivalent to SG-16):

A bachelor’s degree in a human services field and one year of experience in a federal or state certified human service program, which must have been in a professional administrative position in which a major duty involved planning, coordinating, monitoring or evaluating a provision of services for people with developmental disabilities. This experience must have included information gathering and analysis.

Program Operations Specialist 1, SG-18:

A bachelor’s degree in a human services field and two years of experience in a federal or state certified human service program. One year of this experience must have been in a professional administrative position in which a major duty involved planning, coordinating, monitoring or evaluating a provision of services for people with developmental disabilities. This experience must have included information gathering and analysis.

COMPETITIVE:

Candidates must be reachable for appointment on the current Civil Service Eligible List or the Professional Career Opportunities (PCO) Eligible List for this title.

Substitution:

A Juris Doctor, master's or higher degree in a related field can substitute for one year of specialized experience.

TRANSFER:

Candidates must have one year of permanent competitive or 55-b/c status in the posted title and be eligible for lateral transfer; OR be eligible to transfer via Section 70.1, 70.4, or 52.6 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in an advancement of more than two salary grades.

To determine if your current Civil Service title is eligible for transfer to this title, visit the Career Mobility GOT-IT website https://careermobilityoffice.cs.ny.gov/cmo/gotit/index.cfm.

55 B/C QUALIFICATIONS:

• Possess the minimum qualifications for this title as established by the Department of Civil Service and listed on the most recent exam announcement.
• Meet the applicable minimal mental and/or physical requirements for the job (with a reasonable accommodation, if necessary).
• Have a current Eligibility Letter from the NYS Department of Civil Service, www.cs.ny.gov/rp55/, and be able to provide it to the Human Resources Office upon request.

Additional Comments

• Appointments may also be made at the Program Operations Specialist Trainee levels. Candidates hired at the entry-level title (Program Operations Specialist Trainee 1) may be advanced to the full-performance level (Program Operations Specialist 1) following satisfactory completion of two-years of service.

Salary range listed below encompasses the hiring rate of a Program Operations Specialist Trainee 1 through the job rate of a Program Operations Specialist 1.

• Program Operations Specialist Trainee 1: $60,333*
• Program Operations Specialist Trainee 2: $66,844*
• Program Operations Specialist 1: $74,114* - $93,120*
• Amounts include Downstate adjustment ($4,150).
• If you are currently a New York State employee serving in a permanent competitive qualifying title and eligible for a transfer via Section 70.1 of the Civil Service Law, you may be appointed to this title as a permanent competitive employee.
• The assignment of PS&T employees will be made in accordance with any agreed upon Memorandum of Understanding between PEF and the local DDSO regarding the posting of job vacancies.
• Preference will be given to OPWDD employees impacted by closures. If you are being impacted by closure, please indicate this on your resume.
• All OPWDD employees must be eligible and maintain eligibility for full and unconditional participation in the Medicare and Medicaid programs. Continued employment will depend on maintaining eligibility.
• If you are employed by state government you may be able to receive loan forgiveness under the Public Service Loan Forgiveness Program (PSLF). The PSLF Program forgives the remaining balance on Direct Loans after 120 qualifying monthly payments have been made under a qualifying repayment plan while working full-time for a qualifying employer. For more information on PSLF, please visit www.studentAid.gov/publicservice.
• Employees on long term leave can bid on positions but must be able to report to work within fourteen (14) days and be able to perform the essential functions of their positions with or without reasonable accommodation (RA).
• If an employee or job applicant believes that they need a reasonable accommodation, they should contact the Reasonable Accommodation Unit at [phone] or email [e-mail] to obtain information and RA forms.
• Savings programs such as the U.S. Savings Bond and the College Savings Plan.
• Voluntary pre-tax savings programs such as Health Care Spending Account and the Dependent Care Advantage Account offer employees options to pay for uncovered health care expenses or dependent care expenses.
• Access to the Employee Assistance Program (EAP) an assessment and referral service that connects employees with local service providers and support services to address their personal needs.
• Life insurance and Disability insurance.
• The New York State Deferred Compensation Plan is a voluntary retirement plan that offers employees the option to invest a part of their salaries for retirement on a tax-deferred basis.
• Paid Holidays and Leave:

Thirteen (13) paid holidays each year.

Thirteen (13) days of paid vacation leave initially.

Five (5) days paid personal leave each year.

Thirteen (13) days of paid sick leave each year (PEF/CSEA), which may carry over from year to year.

Up to three (3) days professional leave each year to participate in professional development events.

• Health Care Coverage:

Employees and their eligible dependents can choose from a variety of affordable health insurance programs. Employees are provided family dental and vision plans at no extra cost.

• Paid Parental Leave:

Paid Parental Leave allows eligible employees to take up to 12 weeks of paid leave at full pay for each qualifying event. A qualifying event is defined as the birth of a child or placement of a child for adoption or foster care.

• Retirement Program:

Participate in The NYS Employees’ Retirement System (ERS), which is recognized as one of the best-managed and best-funded public retirement systems in the nation.

• Professional Development and Education and Training:

NYS offers training programs and tuition assistance to eligible employees to maintain and increase their professional skills and prepare them for promotional opportunities. For more information, please visit https://oer.ny.gov/training-and-professional-development.

Additionally, the Public Service Workshops Program (PSWP) offers certain professional training opportunities for PEF represented and M/C designated employees that may grant continuing education credits towards maintaining professional licensure. For more information, please visit https://oer.ny.gov/public-service-workshops-program-pswp.

OPWDD is an Equal Opportunity/Affirmative Action employer dedicated to creating and sustaining a culture of inclusion. We believe that we are most effective in managing and improving our service system with a diverse team of employees. With such a large workforce, we rely on the collective individual differences, life experiences, knowledge, self-expression, ideas and talent that our employees bring to their work. This speaks to our culture and is a key part of our successes. As we continuously recruit people for our team, we welcome the unique contributions that applicants bring in terms of their education, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, color, religion, disability, sexual orientation and beliefs.

***All people with disabilities are encouraged to apply.***