Program Operations & Registration Coordinator (Administrative Support Coordinator I)

California State University - Chico; Chico (CA); On-site; USD 49,000 - 71,000; Full time

Job summary

California State University, Chico is seeking an Administrative Support Coordinator for Professional & Continuing Education. Working under general supervision, the role provides customer service, registration, program operations, and administrative support to ensure a high‑quality experience for students, faculty, staff and partners.

Daily duties include managing registration/enrollment activities, using university systems, interpreting policies, coordinating multiple priorities, and supporting

Qualifications

• This position requires a high school program or technical/vocational program, or equivalents, plus three years of related office work experience.
• Experience in higher education is preferred but not required; familiarity with university systems is beneficial.

Responsibilities

• Provide customer service, registration, program operations, and administrative support for PCE programs.
• Manage registration and enrollment activities using university systems.
• Coordinate multiple priorities and support PCE program coordinators and management with independence.

Education

High school diploma or equivalent

Job description

Location

Chico

Work type

Staff

Job/Department Summary

Working independently under general supervision, the Program Operations & Registration Administrative Support Coordinator provides customer service, registration, program operations, and administrative support for Professional & Continuing Education (PCE) programs, ensuring efficient operations and a high-quality experience for students, faculty, staff, and program partners.

Day-to-day work involves a broad range of moderately complex registration, enrollment, and program operations activities requiring proficiency with university technology systems, the ability to interpret and apply university policies and procedures, and sound judgment in resolving issues and supporting diverse academic and professional programs. The position provides operational support to PCE program coordinators and management, coordinates multiple priorities and projects, collaborates with individuals at all organizational levels, and is evaluated on overall results while exercising considerable independence in carrying out assigned responsibilities.

This position demonstrates a commitment to lifelong learning and professional development, embraces diversity and inclusiveness, and communicates respect and professionalism to all PCE audiences to support PCE’s mission to develop and deliver exceptional educational programs and services.

Required Education and Experience

This position requires fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. These qualifications, and those listed above, would normally be obtained through completion of a high school program, technical/vocational program, or their equivalents combined with three years of related office work experience.

Preferences

• Experience working in a higher education environment and providing administrative or customer service support.
• Demonstrated ability to use information systems and technology.
• Interpret and apply policies and procedures.
• Communicate effectively with diverse audiences.
• Manage multiple priorities, and collaborate with internal and external stakeholders in a customer-focused environment.

Time Base

Full-time

Pay Plan

12/12

Work Schedule

Mon-Fri 8:00am-5:00pm, Summer: Mon-Thurs 7:00am-5:30pm

CSU Classification Salary Range

$48,564 (Step 1) - $70,752 (Step 20) per year.

Benefits

This position qualifies for benefits including tuition fee waiver (if eligible). CSU, Chico offers a number of benefits to its employees (e.g., sick leave, vacation, health insurance).

Additional Information

Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

California State University, Chico, in accordance with CSU policy, may require that the successful candidate complete a background check (including a criminal records check, sexual offender registry check, and/or fingerprinting) prior to assuming this position. Failure to satisfactorily complete or pass the background check may impact the job offer or continued employment of current CSU employees who apply for posted positions identified as sensitive.

About Chico State

Graduate and undergraduate programs boast high-quality research experiences, exceptional faculty mentoring, and civic and global engagement opportunities. The campus is located in Northern California, 90 minutes from the state capital, Sacramento, and a three-hour drive from the San Francisco Bay Area.

The University is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status.

Chico State is not a sponsoring agency for staff and management positions (i.e. H-1B Visas).