Program Monitor (FT-Second Shift)

Community Resources For Justice, Inc.; Manchester (NH); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off and holidays

Life and disability insurance

Retirement plan with company match

Tuition assistance

Employee assistance program

Training and professional development

Job summary

Community Resources For Justice, Inc. in Manchester, NH, is seeking a Program Monitor for the second shift to support residents in our group homes.

The role focuses on front desk duties, security, documentation, and daily supervision to promote safety and positive outcomes. Requirements include a high school diploma or GED, experience in security or behavioral health settings, strong communication, and a valid driver's license.

Qualifications

• High school diploma or GED required.
• Associate or bachelor’s degree in human services preferred.
• Prior security experience is a plus.
• Prior experience in residential or behavioral health settings is a plus.
• Strong interpersonal and communication skills.
• Ability to remain calm and compassionate in challenging situations.
• Prior experience with electronic documenting and report writing.
• Valid driver’s license and reliable transportation.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Front Desk Duties: greet residents, sign in/out, answer calls, receive visitors, and distribute mail.
• Security/Accountability Duties: conduct life/safety checks, nightly bed checks, searches, and monitor daily details.
• Take urine samples per schedule and complete documentation; administer alco-sensor tests.
• Serve as pro-social role model to residents and respond to concerns.
• Attend training and staff meetings; perform other assigned tasks.
• Enter documentation in SecureManage.

Skills

Interpersonal skills

Communication skills

Calm under pressure

Electronic documentation

Driver's license

Flexibility with hours

Education

High school diploma or GED

Associate or bachelor’s degree in human services

Tools

SecureManage

Job description

Program Monitor (FT-Second Shift)

Community Resources For Justice, Inc. Manchester, New Hampshire, United States

About this position

About CRJ: Our Mission, Your Opportunity

Community Resources for Justice (CRJ) is a nonprofit organization dedicated to changing lives and strengthening communities through direct service, advocacy, and innovation. We operate across four core service lines:

• Community Strategies (CS): Supporting adults with developmental disabilities to live independently and thrive in their communities. Providing a range of top-quality residential and non-residential programs for men and women with intellectual or developmental disabilities in Massachusetts and New Hampshire. Our programs offer individual and group treatment and are geared toward promoting independence and improving life skills. Clients also receive support with job development, on-the-job coaching, and educational opportunities.
• Reentry Services (RS): Supporting people leaving incarceration to make positive, sustainable life transitions. We firmly believe that change is possible and attainable for all that we serve. With a strict focus on outcomes, the Reentry Services Division is committed to delivering contemporary and evidence-based services to the individuals in our care. Through delivering innovative programming and collaborating with community agencies, we provide hope and support to our clients as they make safe and successful transitions into their communities.
• Crime & Justice Institute (CJI): Driving bold, transformative improvements in adult and youth justice systems by working with local, state, and national criminal justice organizations to improve public safety and the delivery of justice. The CJI team brings decades of experience developing evidence-based, data-driven policies, managing complex processes with diverse stakeholders, and driving systems-level organizational change. Our energetic staff and network of consultants come from a variety of backgrounds.
• Family Reentry (FRE): At Family Reentry, we address the often-intertwining problems of behavioral health, domestic violence, reentry, recidivism, and risks to youth by offering evidence-based interventions to provide support and effect positive change. We offer a holistic approach by working to connect clients to basic needs and offering support to create change and increase stronger coping and life skills.

CRJ is proud to be an equal opportunity employer. We value diversity in all its forms and encourage candidates of all backgrounds, identities, and lived experiences to apply.

Support Lives, Build Futures — Program Monitor Opportunity

Location: [Manchester, NH]
Schedule: [Full-time] [40 hours per week] [Second Shift]
Salary: The starting rate for this position is $18/hr. [$20/hr. with shift differential]

CRJ’s Reentry Services supports people leaving incarceration to make positive, sustainable life transitions. We firmly believe that change is possible and attainable for all that we serve. With a strict focus on outcomes, the Reentry Services Division is committed to delivering contemporary and evidence-based services to the individuals in our care.

Are you passionate about making a difference in the lives of others? Join our team as a Program Monitor and help create a safe, supportive, and empowering environment for individuals within our group homes.

What You’ll Bring:

• High school diploma or GED required, associate or bachelor’s degree in human services or related field preferred.
• Prior experience in security is a plus.
• Prior experience working in residential or behavioral health settings is a plus.
• Strong interpersonal and communication skills.
• Ability to remain calm and compassionate in challenging situations.
• Prior experience with electronic documenting and report writing.
• Valid driver’s license and reliable transportation.
• Ability to work flexible hours, including evenings, weekends, and holidays.

What You’ll Do:

• Front Desk Duties: general reception, sign residents in and out, take calls, greet and sign in visitors, telephone spot checks, sort and distribute mail.
• Security/Accountability Duties: conduct house rounds (life/safety checks) as scheduled, perform nightly bed checks, perform bag, pat, and room searches, monitor resident daily details.
• Take urine samples per schedule and complete documentation, administer alco-sensor tests.
• Serve as pro-social role model to residents to support their behavior change, and to effectively convey information and respond to residents’ concerns, needs, and complaints.
• Attend training and staff meetings as required. Perform other job-related projects and activities as requested or directed.
• Enter appropriate documentation in SecureManage.

Why Join Us?

• Supportive team environment.
• Opportunities for professional development and training.
• Meaningful work that impacts lives of others every day.

Benefits: CRJ offers eligible employees medical, dental, and vision coverage, paid time off and holidays, life and disability insurance, and a retirement plan with a company match. Additional benefits include tuition assistance, an employee assistance program, training and professional development opportunities, and voluntary benefit options.

Pay Range: 18 - 22 USD per hour(US)