Program Mgr - Warranty - 90414943 (Philadelphia, PA, Washington DC)

Amtrak; Philadelphia (Philadelphia County); On-site; USD 113,000 - 147,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

401K with Employer Match

Paid Time Off

Wellness Programs

Job summary

Amtrak is seeking a Program Manager - Warranty to lead the warranty program for the Airo Trainset project in Philadelphia (PA) or Washington, DC. The role requires planning, evaluating, and managing warranty activities with regular analytical reporting on status, risks and schedule.

The position emphasizes coordinating with internal teams and vendors, tracking action items, and ensuring adherence to contractual KPIs, with travel up to 25% as needed.

Qualifications

• Bachelor’s Degree required or equivalent combination of training, education and relevant experience may be considered in lieu of a degree.
• 7 years of prior experience required

Responsibilities

• Coordinate internal resources and third parties to ensure timely and cost-effective warranty task execution.
• Review warranty incidents and On-Time Performance data in Amtrak systems.
• Build reports detailing warranty and failure data and validate vendor reports against contractual requirements.

Skills

Stakeholder mgmt

Analytical thinking

Risk assessment

Education

Bachelor’s degree or equivalent

Tools

Tableau

Maximo

Job description

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Program Mgr - Warranty - 90414943 (Philadelphia, PA, Washington DC)

Date: Sep 22, 2026

Location: Philadelphia, PA, US, 19104

Company: Amtrak

**This role may be headquartered in Philadelphia, PA or Washington, DC.**

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, we’ll honor our past and make Amtrak a company of the future.

Job Summary

The Program Manager - Warranty will play a critical role in managing, monitoring, and setting standards and direction for the warranty program for the Airo Program. Individuals in this role will accomplish project objectives by planning, evaluating, and managing execution of warranty activities with limited supervision. The role requires regular analytical reporting of warranty status, risks, issues, cost, and schedule performance.

Essential Functions

• Coordinate internal resources and third parties/vendors to ensure timely and cost-effective execution of warranty tasks.
• Review warranty incidents and On-Time Performance data within Amtrak’s systems.
• Build reports detailing warranty and failure data and validate vendor reports against contractual requirements for both the trainset acquisition and Technical Support, Spares, and Supply Agreement (TSSSA).
• Act as the lead contact for the warranty program for the Airo Trainset project, creating and executing work plans, tracking open action items, assigning duties and tasks to team members, reviewing, and monitoring warranty activity progress for trains running in the Pacific Northwest and Northeast Corridor on a regular basis, and leading regular status meetings with vendors and teams.
• Understand, track, and drive material required for warranty repairs. Work with material suppliers as necessary to adjust safety stock at maintenance depots.
• Identify and document warranty issues and risks and monitor progress of mitigation actions.
• Successfully establish and maintain effective relationships with internal and external resources and key project stakeholders involved in warranty tasks, including maintenance personnel, third parties/vendors, contract management teams, and leadership teams.
• Understand contractual Key Performance Indicators (KPIs), associated penalties and incentives, and track failures against contractual requirements for both the trainset acquisition and TSSSA.
• Ensures compliance via reviews and assessments with Amtrak project management standards and policies, third-party requirements, industry best practices, or project-specific requirements in the project delivery function, reports on results of reviews and assessments to various levels of management.
• Identify gaps, inefficiencies, trends, and best practices, present recommended improvement opportunities to various levels of management.

Minimum Qualifications

• Bachelor’s Degree required or equivalent combination of training, education and relevant experience may be considered in lieu of a degree. PLUS
• 7 years of prior experience required

Preferred Qualifications

• 9+ years of relevant experience preferred
• Current PMP certification
• Strong process improvement skills
• Familiarity with quality management systems
• Experience working in Tableau.
• Experience with enterprise asset management software, preferably Maximo

Knowledge, Skills, and Abilities

• Working knowledge of data analytics and enterprise portfolio management tools and ability to leverage data from such tools
• Experience facilitating audits or assessments
• Office building and field/rail yard environments.
• Ability to work under pressure.
• Occasional travel, as needed.

The salary/hourly range is $113,200.00 – $146,664.00. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position.

Health and Wellbeing Financial and Retirement Work and Family Life Support

Health, Dental, and Vision Insurance 401K with Employer Match Generous Paid Time Off

Wellness Programs Railroad Retirement Benefits Paid Caregiving Days and Backup Care

Health Savings Account Public Service Student Loan Forgiveness Fertility and Family Building Benefits

No-cost Personal Health Advocate Student Loan Assistance Adoption and Surrogacy Assistance

Medical Plan Opt-out Credit Tuition and Education Reimbursement Paid Family Leave

Life Insurance Rail Pass Privileges

Short- and Long-term Disability Insurance Employee Assistance Program

No-cost Financial Advisor Sessions Commuter and Flexible Spending Accounts

Learn more about our benefits offerings here.

Requisition ID:167264

Work Arrangement:06-Onsite 4/5 Days Click here for more information about work arrangements at Amtrak.
Relocation Offered:No
Travel Requirements:Up to 25%

You power our progress through your performance.

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.

Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.

Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.