Program Manager | VNS Health – Brooklyn, NY

Stefanini, Inc; New York (NY); On-site; USD 75,000 - 94,000; Full time

Job summary

An established industry player seeks a dedicated program manager to lead a Behavioral Health Services team. This role emphasizes clinical supervision, program administration, and the management of staff within a supportive and collaborative environment. You will oversee the quality of care provided to program participants while ensuring compliance with regulatory standards. If you are passionate about making a difference in the community and have strong leadership skills, this opportunity is perfect for you. Join a team that values your expertise and offers a chance to impact lives positively.

Qualifications

• Valid NY State driver’s license and relevant clinical license required.
• 5+ years of supervisory experience in program management needed.

Responsibilities

• Oversee clinical supervision and manage staff scheduling and triage.
• Ensure compliance with quality indicators and performance standards.

Skills

Supervisory Skills

Program Management

Budget Management

Community Relations

Interpersonal Skills

Leadership Skills

Microsoft Applications

EMR Systems

Education

Master's Degree in Social Work

Master's Degree in Psychology

Master's Degree in Nursing

Tools

EMR Systems

Microsoft Office Suite

Job description

Job Description

Job ID#: 171

Job Category: Social Services

Job Requisition Number : R008610

Location: Brooklyn, NY

Overview :

Manages and oversees the administration of a Behavioral Health Services (BHS) program, including the appropriate utilization and management of staff and the quality of program participants care with an emphasis upon an inter-disciplinary team approach to the delivery of care. Works under general direction.

Responsibilities :

• Provides clinical supervision to staff including assigning, monitoring, and evaluating cases for clinical team(s). Conducts regularly scheduled team meetings. Provides back-up coverage for program leadership as required.
• Manages triage and case assignment procedures, new referrals, liaison activities, and staff scheduling to ensure adequate coverage.
• Collaborates with other team members and Behavioral Health Services (BHS) leadership in formulating clinical and administrative policies and procedures, preparing policy and procedure manuals, implementing, and maintaining established policies and procedures, and proposing modifications and revisions as needed.
• Collects, tracks, and monitors progress and outcomes for all staff assigned to the team(s); produces and maintains detailed reports for all data pertinent to the program. Reports relevant data to funders and central administration as needed.
• Oversees the maintenance of updated case records for team(s) through EMR and coordinates effective electronic communication throughout all provider databases, as needed. Maintains case records in accordance with program policies/procedures, as well as VNS Health, city, and state standards and regulatory requirements.
• Monitors the program budget and is knowledgeable of all financial aspects of the program, including reimbursement and purchasing.
• Ensures volume and productivity meet program standards and operations.
• Oversees compliance of quality and performance indicators and supervises staff to achieve goals. Performs internal audits to ensure compliance with policies and procedures and takes corrective action as necessary.
• Provides clinical subject matter expertise and serves as a resource to supervisors, clinicians, and staff.
• Provides assessment and direct services to program participants and families in the community; advises and consults in case conferences, staff meetings, and discharge planning as needed.
• Promotes positive relationships within VNS Health and other community service organizations. Serves as program liaison to other community agencies, negotiating formal liaison and organizing consultation and education for referral sources.
• Participates in 24/7 on-call coverage schedule and performs on-call duties as required.
• Investigates complaints registered by program participants, completes Incident Reports and other safety and quality reports within required time frames.
• Collaborates with program leadership and other staff in the development and implementation of in-service education programs.
• Performs all duties inherent in a supervisory role. Ensures effective staff training, interviews candidates for employment, evaluates staff performance, and recommends hiring, promotions, salary actions, and terminations as appropriate.
• Oversees the development of systems and records for billing each MCO.
• Participates in special projects and performs other duties as assigned.

Qualifications

Licenses and Certifications :

Valid New York State driver"s license may be based on program needs required. License and current registration to practice as a Nurse, Social Worker, Psychologist, Marriage and Family Therapist, Mental Health Counselor, or other related license in the State of New York required. For IMT: LCSW required. For BHCT: LCSW required. For Children"s Health Home Program: Child and Adolescent Needs and Strengths New York (CANS) certification. Must complete necessary training to administer and review the CANS NY assessment in the UAS system within 60 days of start date preferred. LCSW or equivalent licensure preferred.

Education :

Master's Degree in Social Work, Psychology, Marriage and Family Therapy, Mental Health Counseling, Nursing, or other related field required.

Experience:

Minimum of five years of supervisory and administrative experience with demonstrated competency in program management, budget management, and community relations required. Strong interpersonal and leadership skills required. Knowledge of Microsoft applications required. For Children"s Services: Prior experience in working with children and adolescents, preferably in a mental health setting required. For Adult Services: Prior experience working in a community behavioral health care setting required. Experience with EMR systems preferred. Knowledge of city and state agency and/or managed care functioning preferred.

Compensation: $75,000.00 - $93,700.00 Annual