Program Manager, US-Central CPI

Amazon Web Services (AWS); Dublin (OH); On-site; USD 56,000 - 97,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

Amazon Data Services, Inc. in Dublin, OH is seeking a detail‑oriented Program Manager to support the Critical Projects Implementation (CPI) team. You will manage vendor onboarding, access and compliance workflows, and financial tracking to keep projects on schedule.

The role requires strong organizational skills, cross‑functional collaboration, and a bias for action to drive process compliance across multiple systems and stakeholders.

Qualifications

• High school or equivalent.
• 2+ years of program or project coordination/administration experience.
• 2+ years in data centre or critical infrastructure environments.
• Experience with vendor management and onboarding workflows.
• Proficiency with project management tools (Procore, Smartsheet, or similar).
• Strong written and verbal communication skills.
• Experience with Microsoft Office Suite (Excel, Word, Outlook).

Responsibilities

• Vendor onboarding, document management, and access requests across data centre facilities.
• Monitor training compliance and submit tickets; escalate issues to project managers.
• Follow up on CAR approvals, contract approvals and PO issues to maintain schedules.
• Troubleshoot invoicing discrepancies and track PO utilisation with Finance/Procurement/DCSP.
• Create Procore project shells, manage user access, and perform data quality checks.
• Track warehouse inventory and collect inputs for business reviews.
• Monitor and enforce SLA targets; generate weekly compliance reports.

Skills

Attention to detail

Organizational skills

Vendor management

Communication skills

Procore

Smartsheet

Microsoft Office Suite

Education

Bachelor's degree in Business Administration, Construction Management or related field

Tools

Procore

Smartsheet

ARIBA

COUPA

Job description

Amazon Web Services (AWS) is seeking a detail-oriented and proactive Program Manager to join the Critical Projects Implementation (CPI) team. CPI manages retrofit projects within operational data centre spaces, tasked with critical infrastructure improvement projects to optimise utilisation of space, power, and cooling within operational data centres around the globe. These activities are outside the scope of standard construction delivery and regular preventative maintenance tasks.

The Program Manager will provide essential operational and administrative support to CPI Project Managers by managing vendor onboarding, access and compliance workflows, financial tracking, tool administration and closeout enforcement. This role ensures the CPI team operates efficiently and maintains high standards of execution across all administrative functions.

The ideal candidate thrives in a fast-paced environment, demonstrates strong organisational skills, has a bias for action, and can independently manage multiple administrative workstreams while maintaining exceptional attention to detail. This role requires someone who is comfortable working across multiple systems and stakeholders to drive process compliance and remove barriers for project delivery teams.

Key job responsibilities

Vendor Onboarding & Access Management

• Manage end-to-end vendor onboarding including documentation, system setup and badge/access requests across data centre facilities
• Monitor training compliance and submit Door Masking/SGR tickets, escalating issues to project managers

Financial & Procurement Support

• Follow up on CAR approvals, contract approvals and PO issues to maintain project schedules
• Troubleshoot invoicing discrepancies and track PO utilisation by coordinating with Finance, Procurement and DCSP teams

Tool Administration & Data Quality

• Create and configure Procore project shells, manage user access and conduct regular data quality checks
• Track warehouse inventory (receipts, distribution, reconciliation) and collect inputs for business reviews

SLA Enforcement & Compliance

• Monitor and enforce MCM and closeout action plan SLA targets, tracking submissions and execution timelines
• Generate weekly compliance reports and escalated at-risk items to project managers

Basic Qualifications

• High school or equivalent
• 2+ years of program or project coordination/administration experience
• 2+ years of experience working in construction, data centre or critical infrastructure environments
• Experience with vendor management and onboarding workflows
• Proficiency in project management tools (Procore, Smartsheet, or similar)
• Strong written and verbal communication skills
• Experience with Microsoft Office Suite (Excel, Word, Outlook)

Preferred Qualifications

• Bachelor's degree in Business Administration, Construction Management or related field
• Experience with Amazon internal tools (MCM, Procore, ARIBA, COUPA or similar procurement systems)
• Knowledge of data centre security protocols and access management systems
• Experience supporting construction project closeout processes
• Familiarity with PO lifecycle management and invoice reconciliation
• Demonstrated ability to manage multiple concurrent workstreams with competing deadlines

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, OH, Dublin - 55,600.00 - 97,400.00 USD annually

Company - Amazon Data Services, Inc.

Job ID: A10493316