Program Manager/Training Lead

Cgsfederal; Charlotte (NC); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health, Dental, Vision

401(k)

Flexible Spending Account

PTO & Holidays

Job summary

Contact Government Services, LLC is seeking a Program Manager/Training Lead to design, develop, and deliver training for internal and external audiences for a government client. You will lead the creation of curricula, materials, and how-to guides while coordinating with the VCF Transformation Readiness Team.

You will design training across end-to-end claims lifecycle processes, produce graphics for guides and content, and support rollout with cross-functional teams. U.S.

Qualifications

• Bachelor’s degree in a relevant field.
• At least 5 years of training development experience for clients.
• Strong leadership to manage training teams and coordinate with the VCF Transformation Readiness Team.
• Experience with multiple training workstreams and ensuring on-time deliverables.
• Public Trust clearance eligibility and United States citizenship.

Responsibilities

• Review draft Training Plans and finalize them with the transformation readiness team.
• Design, develop, and deliver training using scenarios and system screenshots.
• Co-deliver substantive training for VCF staff on end-to-end claims lifecycle processes.
• Create user-friendly graphics and communication media for guides, website content, and other materials.
• Support staff during rollout of transformed claim review and operational processes with the readiness team.
• Develop myVCF system training using materials from the System Integrator.
• Prepare and submit communications and training materials for approval and revisions.

Skills

Curriculum design

Project leadership

Training delivery

Stakeholder communication

Team coordination

Education

Bachelor’s degree in a relevant field

Tools

Salesforce

Adobe Captivate

Job description

Program Manager/Training Lead

Employment Type: Full Time

Department: Project Management

Here at CGS we seek a Program Manager/Training Lead to assist with the design, development, and delivery of training for internal and external audiences for a government client.

Responsibilities

• Review draft Training Plans and collaborate with the transformation readiness team to finalize them.
• Design, develop, and deliver substantive and role-based training as defined in the VCF Transformation Training Plan, using test scenarios and system screenshots.
• Co‑deliver VCF Substantive training for VCF staff on end‑to‑end claims lifecycle processes, including curriculum, policies, procedures for claim review, administration, quality control, and payment.
• Design and create user‑friendly, professional graphics and communication media for How‑To Guides, website content, and other materials to inform and educate the public, law firms, and VCF staff.
• Provide support to staff to ease the transition and ensure a successful rollout of transformed claim review and operational processes, working with the VCF Transformation Readiness Team to determine the overall training schedule and timeline.
• Design and develop myVCF system training using materials delivered by the myVCF System Integrator.
• Design and develop communication materials for internal and external audiences, including PowerPoints, handouts, and the planning and execution of focus groups.
• Submit all communications and training materials for approval by VCF, track them through the approval process, and make necessary adjustments.

Qualifications

• Ability to design and develop a comprehensive training approach, curriculum, and materials, including manuals, tutorials, and e‑learning modules.
• Minimum of 5 years’ experience developing training for clients.
• Strong leadership skills to manage and guide the training team, coordinate overall schedule and activities with the VCF Transformation Readiness Team Lead, and communicate updates to VCF leadership.
• Ability to manage multiple concurrent training workstreams, ensuring quality and on‑time deliverables.
• Bachelor’s degree in a relevant field required.
• Minimum of 7 years’ experience managing training and communications teams and schedules to achieve successful outcomes.
• Experience with Salesforce preferred.
• Must have experience using Adobe Captivate for training development.
• Ability to obtain a Public Trust clearance.
• Must be a United States citizen.

Benefits

• Health, Dental, and Vision
• Life Insurance
• 401(k)
• Flexible Spending Account (Health, Dependent Care, and Commuter)
• Paid Time Off and Observance of State/Federal Holidays

Equal Opportunity Statement

Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.