Program Manager, Training

Liberty Mutual Fire Insurance Co.; United States; Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Comprehensive benefits

Workplace flexibility

Professional development opportunities

Job summary

Liberty Mutual seeks a Performance Consultant on the Knowledge and Development Solutions team to partner with senior leaders, diagnose performance challenges, and implement measurable improvements. You will translate business strategy into capability-building initiatives and guide initiatives from intake through measurement.

This role may require in-office days based on candidate location and may be offered with a range reflecting qualifications.

Qualifications

• Experience partnering with senior leaders to diagnose performance challenges.
• Ability to translate needs into actionable recommendations and programs.
• Strong data-driven approach to analyze performance metrics.
• Excellent communication and presentation skills for leadership audiences.

Responsibilities

• Build partnerships with leaders to identify performance opportunities and advise on improvement strategies.
• Lead discovery, consultation, and analysis to diagnose challenges and root causes.
• Translate objectives into actionable recommendations using learning, coaching, and process improvements.
• Manage intake, prioritization, and planning to align initiatives with priorities.
• Oversee initiatives, governance, risks, dependencies, and progress evaluation.
• Collaborate with leaders and delivery teams to prepare for implementation.
• Define success measures and demonstrate business value of interventions.
• Communicate portfolio trends, risks, and opportunities to inform decisions.
• Create leadership-ready business documents and present findings.

Skills

Strategic partnership

Stakeholder management

Discovery facilitation

Data-driven analysis

Communication

Project leadership

Presentation to leadership

Change management

Relationship building

Education

Bachelor's degree

Advanced degree preferred

Tools

MS Excel

PowerPoint

Data visualization tools

Job description

Description

This role will be on the Performance Consulting team in Knowledge and Development Solutions (KDS). Performance Consultant serves as a strategic partner to business leaders, helping identify, assess, and solve performance challenges that impact business results. This role works across a portfolio of business partners to diagnose needs, align solutions to organizational priorities, and drive initiatives from intake through implementation and measurement.

The Performance Consultant applies performance consulting principles to uncover root causes, recommend the right interventions, and ensure solutions create measurable business impact. Acting as a trusted advisor, the consultant collaborates with leaders, subject matter experts, and delivery partners to translate business strategy into capability-building initiatives that improve performance, accelerate organizational goals, and support long-term business outcomes.

**This role may have in-office requirements dependent upon candidate location.**

**This role level will be considered as a range depending on candidate qualifications, skills and experience.**

Responsibilities

• Build and maintain strong partnerships with business leaders and stakeholders to understand strategic priorities, identify performance opportunities, and serve as a trusted advisor on performance improvement strategies.
• Independently lead discovery, consultation, and analysis efforts to diagnose business challenges, identify root causes, and determine the most effective solutions to address performance needs
• Translate business objectives into actionable recommendations, leveraging the right mix of learning, coaching, communications, knowledge management, process improvement, and other performance enablement strategies when appropriate.
• Guide work through the intake, prioritization, and planning process, ensuring initiatives are aligned to business priorities, resource capacity, and expected outcomes.
• Provide oversight for assigned initiatives by coordinating stakeholders, establishing governance, managing risks and dependencies, and evaluating progress toward agreed-upon objectives.
• Partner with business leaders, subject matter experts, and delivery teams to prepare organizations for implementation and ensure solutions are launched effectively.
• Define success measures and evaluate outcomes to assess effectiveness, demonstrate business value, and inform future performance improvement efforts.
• Identify and communicate portfolio-level trends, risks, opportunities, and emerging business needs to help inform strategic decision-making and future investment priorities.
• Creates business documents for various presentations and meetings, especially for leadership.
• Works collaboratively with cross-functional stakeholders early and often, seeking constructive feedback and actively driving decision making.

Experience You Will Need

• Experience partnering directly with senior business leaders and decision-makers to identify performance challenges, identify root causes, and recommend meaningful solutions.
• Experience problem solving and facilitating discovery conversations, gathering stakeholder requirements, and translating business needs into actionable recommendations.
• Demonstrated ability to use data and business performance metrics to inform recommendations and assess solution effectiveness.
• Strong business acumen with the ability to assess competing priorities, risks, dependencies, and organizational impacts.
• Proven ability to influence without authority and drive alignment among leaders, subject matter experts, and cross-functional partners.
• Experience presenting recommendations, project updates, and business cases to senior leadership audiences.
• Experience managing a portfolio of work while balancing strategic initiatives, operational priorities, and changing business demands.
• Strong relationship-building skills with a demonstrated ability to establish credibility and trust across multiple levels of the organization.

Preferred Qualifications

• Small Commercial experience strongly preferred.
• Experience in organizational effectiveness, change management, learning strategy, or business process improvement.
• Experience working in a matrixed environment with accountability for influencing outcomes across multiple stakeholder groups.

Qualifications

• Bachelor's degree (preferably within Organizational Development, Training, Business or a related field) or equivalent experience required.
• Advanced degree preferred.
• In addition, requires 7-10 years of related business experience to include 3-5 years of combined instructional design, performance coaching or program management experience.
• Prior management experience within a large insurance or financial services company strongly preferred.
• Requires excellent written and verbal communication skills, to include advanced presentation/facilitation skills.
• Demonstrates strong project management skills.

About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco