Program Manager, Therapeutic Services

HUMAN SERVICE CHAMBER OF FRANKLIN COUNTY; North Carolina; On-site; USD 70,000 - 90,000; Full time

Job summary

HUMAN SERVICE CHAMBER OF FRANKLIN COUNTY is seeking a Prep Academy Manager of Therapeutic Services to oversee Therapeutic Group Specialists and Preschool Teachers, ensuring developmentally appropriate, trauma-informed care. The role provides leadership, coaching, and operational oversight to support staff implementing group programming and individualized behavior interventions.

Collaboration with clinical, educational, and administrative partners is essential to maintain a safe, nurturing

Qualifications

• Master's degree in Social Work or Counseling
• Current licensure in Ohio preferred (LSW/LPC)
• Rendering Provider number required based on licensure level
• National Provider Identification (NPI) number required
• Proficiency with MS Windows and Outlook
• Experience with school-age and/or preschool children preferred

Responsibilities

• Create welcoming, inclusive environment for clients and partners.
• Incorporate Trauma-Informed Care across services.
• Respect diverse cultural backgrounds to deliver high-quality care.
• Align services with the agency's mission, vision and values.
• Ensure trauma-informed, evidence-based services are delivered.
• Hire, train, supervise staff and manage performance.
• Support zero-restraint culture in Prep Academy.
• Provide training on documentation, child development and new processes.
• Offer day-to-day coaching to staff.
• Oversee curriculum aligned with standards and trauma-informed practices.
• Manage daily operations: scheduling, staffing, and resources.
• Monitor child progress and behavioral supports.

Skills

Empathy

Communication

Teamwork

Multitasking

Change management

Confidentiality

Ethical decision-making

Cultural sensitivity

Education

Master's degree in Social Work/Counseling

Ohio licensure preferred (LSW or LPC)

Rendering Provider number required

National Provider Identification (NPI)

MS Windows & Outlook proficiency

Experience with school-age/preschool children

Tools

MS Windows

Outlook

Job description

SUMMARY

The Prep Academy Manager of Therapeutic Services is responsible for overseeing the services of the Group Specialist and Preschool Teachers, ensuring the delivery of high-quality, developmentally appropriate, and trauma informed services. This role provides leadership, coaching and operational oversight to support staff in implementing therapeutic group programming, early childhood education practices, and individualized behavior interventions. The manager collaborates closely with clinical, educational, and administrative partners to maintain a safe, nurturing, and structured environment that promotes emotional regulation, social-emotional growth, and positive outcomes for clients. Responsibilities include supervising daily program operations, guiding staff performance and professional development, ensuring compliance with regulatory standards, and fostering a culture of teamwork, accountability, and child-centered care.

RESPONSIBILITIES

• Contributes to creating a welcoming and inclusive environment for our clients, colleagues and community partners from diverse backgrounds and experiences.
• Integrates principles of Trauma Informed Care in all aspects of work.
• Is sensitive to the children’s culture and socioeconomic characteristics that delivers the best possible care to the youth and families served.
• Ensure the Agency’s mission, vision and core values are consistently incorporated into the treatment services provided.
• Ensure trauma informed care and evidence-based services are delivered.
• Hire, train, develop and supervise program staff. Ensure best practices for effective performance management and training are implemented and utilized in order to maximize productivity, develop talent, manage retention and meet program goals.
• Is responsible for implementing and supporting a zero-restraint culture in Prep Academy
• Provide training and guidance to employees on documentation, child development, customer service and new processes/program implementation as needed.
• Provides day-to-day informal performance feedback and coaching to respective Group Specialists and Preschool Teachers.
• Ensure curriculum implementation aligns with early childhood education standards, trauma-informed practices and program goals.
• Oversee classroom scheduling, staffing coverage, and resource allocation to support smooth daily operations.
• Monitor classroom performance, child performance, child progress, and behavioral supports to ensure consistent, individualized care for each child.
• Perform other duties as assigned

QUALIFICATIONS

• Ability to complete and turn in paperwork in a timely fashion.
• Ability to maintain high degree of empathy and compassion in meeting the needs of our clients and client families.
• Ability to build strong bonds with employees and managers to foster open, honest and candid communication.
• Ability to multi-task and maintain organization in a fast paced, changing environment.
• Ability to manage change in an organization reengineering its culture and approach to workload management.
• Ability to create and maintain highest levels of confidentiality when dealing with client information, SVFC proprietary information and sensitive situations.
• Ability to successfully operate with ambiguous guidelines where ethical decisions will be required.
• Ability to work and contribute as member of team.

EDUCATION and/or EXPERIENCE

• Master's Degree in Social Work/Counseling, preferred
• Current Licensure in the State of Ohio (LSW or LPC) is preferred
• Rendering Provider number required based on level of licensure.
• National Provider Identification number required.
• Proficiency with MS Windows and Outlook
• Previous experience working with school-age and/or pre-school children preferred

Language Skills

• Ability to respond to common inquiries or complaints from clients, regulatory agencies, or members of the business community
• Ability to complete, interpret and respond to clinical documentation inquiries.
• Ability to communicate sensitive information to client families and employees.