Program Manager, Teleoperations

Watney; San Francisco (CA); On-site; USD 90,000 - 150,000; Full time

Job summary

Watney Robotics in San Francisco is seeking a Program Manager, Teleoperations to run the day-to-day of the robot pilot program. You’ll guide tryouts and training, monitor pilot performance, and drive improvements with cross-functional teams.

You’ll own a training cohort, KPI, or shift as you learn the live operations floor, working from SOPs, analyzing messy data, and communicating clearly with engineering and program leads to raise performance and reliability.

Qualifications

• 1–2 years in operations, program-support, or similar role.
• Proven ability to follow SOPs and defined processes.
• Strong data-analysis skills with comfort in messy real-world data.
• Clear written and verbal communication.

Responsibilities

• Run tryouts and training sessions for new pilots, and track their performance.
• Pull and report on KPIs for your floor segment.
• Follow SOPs, flag breakdowns, and help update them.
• Coordinate with Fleet Operations on daily robot allocation for training.
• Escalate performance findings to the program lead and to engineering.

Skills

Operations experience

Data analysis

Communication skills

SOP adherence

Problem solving

Job description

Our Mission

Expand human ambition in the physical world.

Critical infrastructure is constrained by labor shortages, hazardous working conditions, and operational complexity. Watney builds and deploys autonomous robotic systems that increase the speed and capacity of buildout, starting with data centers.

ABOUT THE ROLE

The Program Manager, Teleoperations runs the day-to‑day work of the robot pilot program: getting new pilots through tryouts and training, tracking how they perform once they’re on the floor, and flagging what needs to change. You’ll work under the program lead and alongside Fleet Operations, reporting what the numbers say and helping carry out the fixes.

This program runs today: a 2,000+ pilot floor already supports robots working live customer deployments. You’ll spend your first months learning how that floor runs, then take direct ownership of a piece of it - a training cohort, a KPI, a shift.

We’re looking for someone with strong critical thinking and clear communication, ready to learn a live operations program from the ground up - comfortable with messy real‑world data and fast‑changing priorities.

WHAT YOU'LL DO

• Run tryouts and training sessions for new pilots, and track how they perform

• Pull and report on KPIs (telemetry, task times, etc.) for your piece of the floor

• Follow SOPs, flag where they break down, and help update them

• Coordinate with Fleet Operations on day-to‑day robot allocation for training

• Escalate performance findings to the program lead and to hardware/software engineering

WHAT YOU'LL BRING

• 1-2 years of experience in an operations, program-support, or offshore‑workforce role (recruiting, training, or performance tracking)

• Comfort working from SOPs and following a defined process closely

• Strong data‑analysis skills and comfort with messy real‑world data

• Clear written and verbal communication skills

• Willingness to work hard in a scrappy environment

We’re committed to building a diverse, inclusive team. At Watney Robotics, we welcome people of all backgrounds and identities, and we make hiring decisions based on skills, experience, and potential. If you’re passionate about robotics but don’t meet every requirement, we still encourage you to apply!

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