Program Manager Technical

JetBlue; New York (NY); On-site; USD 106,000 - 150,000; Full time

Job summary

JetBlue is seeking a Technical Program Manager to lead a multi-year network transformation within the Network Engineering organization. You will drive planning, execution, rollout and operational transition across engineering, operations, and third-party vendors.

You will align roadmaps with JetBlue’s objectives, manage cross-functional teams, and report progress to leadership. This role requires travel and a strong background in network programs and Agile practices.

Qualifications

• Bachelor’s Degree in Computer Science, Network Engineering, Information Technology, or relevant field; OR 4+ years of relevant work experience
• Five (5) years of experience in network engineering, systems engineering, or technical program/product management
• Experience delivering complex technical programs from inception through production delivery with clear scope, schedule and outcomes
• Experience leading large-scale, cross-functional infrastructure programs
• Strong understanding of WAN technologies (SD-WAN, MPLS, routing)
• Experience coordinating with engineering, operations, support teams and external vendors
• Willingness to travel up to 40% overnight
• Must be legally eligible to work in the United States

Responsibilities

• Lead the end-to-end delivery of a multi-year network transformation program, including planning, execution, rollout and operational transition
• Define program scope, milestones and success criteria across enterprise locations
• Collaborate with leadership and stakeholders to develop roadmaps aligned to JetBlue’s objectives
• Partner with various teams to drive analysis, design, implementation and post-deployment phases
• Build program teams with clear ownership and accountable execution across stakeholders
• Manage vendor engagements, track SLAs, risks and dependencies; optimize schedules and resources
• Develop and maintain detailed program plans and communication plans for leadership
• Lead communications and report on metrics, quality indicators and outcomes
• Ensure operational readiness with runbooks, escalation paths and service transitions
• Drive automation and process improvements across the program lifecycle
• Support post-deployment stabilization and continuous improvement
• Coordinate vendor relationships and performance tracking

Skills

Network engineering

Program management

Project planning

Agile methodologies

Vendor management

Stakeholder communication

Education

Bachelor’s degree in Computer Science or related field

Tools

ITIL

Job description

Position Summary:

The Technical Program Manager (TPM) leads a multi-year network transformation program within the Network Engineering organization. This role sits at the center of a large-scale infrastructure modernization effort, driving delivery across engineering, operations, customer support and third-party vendors.

• Lead the end-to-end delivery of a multi-year network transformation program, including planning, execution, rollout, and operational transition. Collaborate with Network Engineering leadership and business stakeholders to define program requirements, establish scope, set priorities, and develop long-term technology roadmaps aligned to JetBlue’s strategic objectives
• Define program scope, milestones, and success criteria of network deployment across enterprise locations (airports, datacenters, corporate sites)
• Partner with Network Engineering, Customer Support, and Operations teams to ensure seamless integration of network transformation into production and support models
• Work with cross-functional teams including IT Architecture, Security, Airport Operations, Finance, and vendor partners to drive technical analysis, design, implementation, and post-deployment phases of network infrastructure programs
• Build and align program teams to deliver on shared goals, fostering accountability, clarity of ownership, and efficient execution across engineering and non-engineering stakeholders
• Manage vendor and service provider engagements including implementation partners, carriers; track performance, SLAs, deliverables, cross-functional dependencies, risks, and scope changes proactively; optimize schedules and resources to keep programs on track without compromising quality
• Develop and maintain detailed program plans, schedules, roadmaps aligned to business and technical priorities; own communication plans to keep stakeholders at all levels from engineers to senior leadership informed on program status, issues, risks, and decisions in a timely and structured manner
• Lead communications across all levels, providing clear and structured updates to engineering teams, stakeholders, and leadership. Define, track, and report on key program metrics, quality indicators, and performance outcomes; drive cross-functional accountability against committed deliverables
• Ensure operational readiness by partnering with support teams on runbooks, escalation paths, monitoring, and service transitions
• Track and report program KPIs including delivery milestones, quality, risk, budget, and business outcomes. Proactively identify complex, long-horizon infrastructure challenges in partnership with engineering leads and translate them into structured programs with clear outcomes and measurable success criteria
• Champion Agile methodology across the Network Engineering team; introduce and embed Agile practices to improve team velocity, responsiveness, and cross-functional alignment
• Identify opportunities for automation, process improvement, and operational efficiency across the program lifecycle.
• Support post-deployment activities including stabilization, optimization, and continuous improvement. Coordinate vendor engagements and service provider relationships as part of program delivery, including evaluation, onboarding and performance tracking across business partners
• Other duties as assigned

Essential Responsibilities:

• Lead the end-to-end delivery of a multi-year network transformation program, including planning, execution, rollout, and operational transition. Collaborate with Network Engineering leadership and business stakeholders to define program requirements, establish scope, set priorities, and develop long-term technology roadmaps aligned to JetBlue’s strategic objectives
• Define program scope, milestones, and success criteria of network deployment across enterprise locations (airports, datacenters, corporate sites)
• Partner with Network Engineering, Customer Support, and Operations teams to ensure seamless integration of network transformation into production and support models
• Work with cross-functional teams including IT Architecture, Security, Airport Operations, Finance, and vendor partners to drive technical analysis, design, implementation, and post-deployment phases of network infrastructure programs
• Build and align program teams to deliver on shared goals, fostering accountability, clarity of ownership, and efficient execution across engineering and non-engineering stakeholders
• Manage vendor and service provider engagements including implementation partners, carriers; track performance, SLAs, deliverables, cross-functional dependencies, risks, and scope changes proactively; optimize schedules and resources to keep programs on track without compromising quality
• Develop and maintain detailed program plans, schedules, roadmaps aligned to business and technical priorities; own communication plans to keep stakeholders at all levels from engineers to senior leadership informed on program status, issues, risks, and decisions in a timely and structured manner
• Lead communications across all levels, providing clear and structured updates to engineering teams, stakeholders, and leadership. Define, track, and report on key program metrics, quality indicators, and performance outcomes; drive cross-functional accountability against committed deliverables
• Ensure operational readiness by partnering with support teams on runbooks, escalation paths, monitoring, and service transitions
• Track and report program KPIs including delivery milestones, quality, risk, budget, and business outcomes. Proactively identify complex, long-horizon infrastructure challenges in partnership with engineering leads and translate them into structured programs with clear outcomes and measurable success criteria
• Champion Agile methodology across the Network Engineering team; introduce and embed Agile practices to improve team velocity, responsiveness, and cross-functional alignment
• Identify opportunities for automation, process improvement, and operational efficiency across the program lifecycle.
• Support post-deployment activities including stabilization, optimization, and continuous improvement. Coordinate vendor engagements and service provider relationships as part of program delivery, including evaluation, onboarding and performance tracking across business partners
• Other duties as assigned

Minimum Experience and Qualifications:

• Bachelor’s Degree in Computer Science, Network Engineering, Information Technology, or in a relevant field; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience
• Five (5) years of experience in network engineering, systems engineering, or technical program/product management
• Demonstrated experience delivering complex technical programs from inception through to production delivery, with clear ownership of scope, schedule, and outcomes
• Demonstrate experience leading large-scale, cross functional infrastructure programs (network, cloud, or data center)
• Strong understanding of network infrastructure concepts
• Strong understanding of WAN technologies including SD-WAN, MPLS, routing and enterprise network concepts
• Experience gathering and translating technical requirements from engineering teams and business stakeholders into actionable program plans
• Experience managing complex programs involving multiple stakeholders including engineering, operations, support teams, and external vendors
• Proven ability to operate independently across multiple concurrent workstreams, demonstrating critical thinking and sound judgment in ambiguous situations
• Proven ability to manage program scope, timelines, risks, and dependencies across multiple concurrent workstreams
• Strong organizational, coordination, and multi-tasking skills; comfortable managing competing priorities across a dynamic environment
• Strong communication skills with experience presenting to both technical team and executive stakeholders
• Experience building effective working relationships across multi-disciplinary teams, including stakeholders in different time zones and functional areas
• Analytical and structured problem-solving approach with experience operating across large-scale infrastructure environments
• Available for occasional overnight travel (40%)
• Currently in possession of a valid passport or equivalent travel in and out of the United States
• Must pass a ten (10) year background check and pre-employment drug test
• Must pass a pre-employment drug test.
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required, this position is not eligible for visa sponsorship

Preferred Experience and Qualifications:

• Seven (7) years of experience in network engineering, systems engineering, or technical program/product management
• Ten (10) plus years of hands‑on network infrastructure engineering experience, with direct exposure to enterprise or service provider environments
• Project Management Professional (PMP), PMI-ACP, Scaled Agile Framework (SAFe), or equivalent Agile/project management certification
• Cisco CCNA or equivalent network certification demonstrating technical depth
• Experience working within an ITIL‑aligned operations environment including change, incident, and problem management processes
• Familiarity with Network Development Operations practices, network automation, and Infrastructure as Code (IaC)
• Experience coordinating with Operations Centers (SOC/OCC/NOC) and support organizations for production readiness

Crewmember Expectations:

• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short‑notice
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
• Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards
• Identify safety and security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment:

• Computer and other office equipment

Work Environment:

• Traditional office environment

Physical Effort:

• Light physical effort required by handling objects up to 20 pounds occasionally and/or up to 10 pounds frequently. (Light)

Compensation:

• The base pay range for this position is between $105,600.00 and $150,400.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.