Program Manager-Subject Matter Expert

Aptive Resources; United States; Hybrid; USD 120,000 - 160,000; Full time

Job summary

Aptive Resources seeks a full-time Subject Matter Expert—Program Manager to lead cross‑functional teams on large‑scale federal business process improvements. You will plan programs with Agile methods, manage risks, and monitor performance, acting as a proactive, client‑facing leader.

This contingent role requires strong communications, change management, and relationship management skills, with a hybrid work model at the client site in Camp Springs, MD.

Qualifications

• 10 years of experience.
• Master's degree in Business Administration, Public Administration, IT, or a related field.
• 5 years experience with immigration policy, exposure to the agencies and offices operating in the immigration ecosystem, and the DHS system used for identity management and immigration status.
• Project Management Professional certification required.
• SAFe certification preferred.
• Strong communication and stakeholder engagement skills at the executive level.
• Strategic thinker with a forward‑looking approach to marketing trends and technologies.
• Strong problem‑solving skills and the ability to think critically.
• Ability to manage competing deadlines.
• Experience supporting complex projects and transformation efforts within the federal government with a focus on immigration.
• Comfortability with supporting complex client relationships.
• Ability to obtain and maintain a public trust clearance and DHS suitability.
• Legal authorization to work in the U.S.

Responsibilities

• Direct and manage complex programs supporting federal clients, ensuring alignment with agency goals and federal requirements.
• Lead cross‑functional teams, coordinating efforts across directorates, federal components, and external, state, and local partners.
• Oversee program lifecycle activities, including planning, execution, risk management, and performance reporting.
• Develop strategic roadmaps, implementation plans, and program governance structures.
• Maintain governance artifacts and support governance bodies through reporting and performance reviews.
• Implement and mature Agile methodologies, ensuring integration of Agile practices across program teams.
• Drive policy and process alignment as well as facilitate process optimization and operational readiness activities.
• Develop data‑driven strategies to enhance operational efficiency and deliver measurable improvements.
• Identify risks, issues, and improvement opportunities and recommend mitigation strategies.
• Provide oversight across multiple concurrent projects, ensuring timely delivery and post-implementation evaluations.
• Support Agile ceremonies and maintain Agile artifacts such as sprint plans, retrospectives, and risk logs.
• Establish performance monitoring mechanisms, KPIs, and monthly program status assessments.
• Deliver comprehensive documentation including business requirements, process flows, and functional specifications.

Skills

Program management

Agile methodologies

Cross-functional leadership

Stakeholder engagement

Communication

Risk management

Strategic thinking

Education

Master's degree in Business Administration, Public Administration, IT, or a related field

Tools

PMI- PMP certification

SAFe certification

Job description

Aptive is seeking a full‑time Subject Matter Expert—Program Manager with demonstrated experience leading cross‑functional teams and managing competing priorities for large‑scale federal business process improvement efforts. This individual must also have proven ability to use Agile methodologies to plan programs, manage risks, and monitor performance.

The Program Manager role requires a self‑starter, proactive problem solver and action‑oriented team player with previous experience in communications, change management, business process improvement, and client relationship management. This position needs an individual that is committed to providing superior service, poised under pressure and has a positive and flexible attitude.

This is a contingent hire position.

This will be a hybrid role. The client headquarters is located in Camp Springs, Maryland.

Primary Responsibilities

• Direct and manage complex programs supporting federal clients, ensuring alignment with agency goals and federal requirements.
• Lead cross‑functional teams, coordinating efforts across directorates, federal components, and external, state, and local partners.
• Oversee program lifecycle activities, including planning, execution, risk management, and performance reporting.
• Develop strategic roadmaps, implementation plans, and program governance structures.
• Maintain governance artifacts (e.g., project charters, RACIs, gate reviews) and support governance bodies through transparent reporting and performance reviews.
• Implement and mature Agile methodologies, ensuring integration of Agile practices across program teams.
• Drive policy and process alignment as well as facilitate process optimization and operational readiness activities.
• Develop data‑driven strategies to enhance operational efficiency and deliver measurable improvements.
• Identify risks, issues, and improvement opportunities as well as recommend mitigation strategies and operational enhancements.
• Provide oversight across multiple concurrent projects, ensuring timely delivery of requirements, testing support, integration, deployment, and post-implementation evaluations.
• Support Agile ceremonies and maintain Agile artifacts such as sprint plans, retrospectives, and risk logs.
• Establish performance monitoring mechanisms, key performance indicators, and metrics as well as monthly program status assessments.
• Deliver comprehensive documentation including business requirements, process flows, and functional specifications.

Minimum Qualifications

• 10 years of experience.
• Master's degree in Business Administration, Public Administration, IT, or a related field.
• 5 years experience with immigration policy, exposure to the agencies and offices operating in the immigration ecosystem, and the DHS system used for identity management and immigration status.
• Project Management Professional certification required.
• SAFe certification preferred.
• Strong communication and stakeholder engagement skills at the executive level.
• Strategic thinker with a forward‑looking approach to marketing trends and technologies.
• Strong problem‑solving skills and the ability to think critically.
• Ability to manage competing deadlines.
• Experience supporting complex projects and transformation efforts within the federal government with a focus on immigration.
• Comfortability with supporting complex client relationships.
• Ability to obtain and maintain a public trust clearance and DHS suitability.
• Legal authorization to work in the U.S.

Desired Qualifications

• Strong critical thinking, analytical and time management skills.
• Proven ability to organize, prioritize and work well with others.
• Ability to communicate thoughts, ideas and solutions logically both written and orally.
• Ability to stay calm under pressure and in a fast‑paced environment.
• Ability to receive feedback from clients and implement changes quickly and effectively.
• Ability to get up to speed quickly on complex issues.
• Desire to work in a fast‑paced, rapidly evolving environment.

EEO Statement

Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active‑duty service members are highly encouraged to apply.