PROGRAM MANAGER, STEHP

Catholic Charities Family and Community Services; City of Rochester (NY); On-site; USD 56,000 - 68,000; Full time

Job summary

Catholic Charities Family and Community Services (CCFCS) seeks a Program Manager to lead multiple housing and respite programs. You will supervise direct staff, oversee service delivery, ensure compliance, and support department-wide initiatives with a focus on quality improvement and trauma-informed care.

Requirements include a Bachelor’s Degree in Human Services, a NYS driver’s license, and 3+ years in related fields with 2+ years in supervision.

Qualifications

• Education: Bachelor’s Degree in Human Services or related field required.
• Credentials: Valid and clean NYS Driver’s License.
• Experience: 3+ years in alcoholism, substance abuse, human services, or mental health fields; 2+ years supervisory role.
• Skills: Proficiency in foreign language may be beneficial.

Responsibilities

• Manages programs within the department for Son House, Joseph Avenue Apartments, URMC Medical Respite and STEHP.
• Supervises direct service staff, oversees service delivery, and manages contracts and budgets.
• Develops department-wide initiatives in planning, staff development and quality improvement.
• Ensures compliance with confidentiality, privacy, billing and documentation standards.
• Supports trauma-informed care environment and effective communication among staff and partners.
• Produces reports for funders and manages client outcomes and census data.
• Oversees client placement data, rent calculations, billing and expansion proposals.
• Participates in recruitment, onboarding, performance reviews and staff development.

Skills

Foreign language

Education

Bachelor’s Degree in Human Services

Job description

Description

We are Hiring!

Catholic Charities Family and Community Services (CCFCS) has been serving our community for over 100 years. We walk with people when they are at their most vulnerable as they journey toward independence to reach their full human potential. We proudly serve and employ people from all backgrounds and experiences.

If you're looking for more than just a job, if you're passionate about making a meaningful impact on the lives of others, join a team that changes lives every day. Be a part of something truly special.

Employment Type: Specify Full-Time

Schedule: M-F, 40 hours

Salary: Exempt $62k

Qualifications

Education: Bachelor’s Degree in Human Services or related field required. Equivalent combination of education and experience will be considered.

Credentials: Valid and clean NYS Driver’s License.

Experience: A minimum of three years of experience working in alcoholism, substance abuse, human services, or mental health services. Highly preferred that experience includes a minimum of two years in a supervisory / administrative capacity.

Skills: Proficiency in foreign language may be beneficial.

About the role:

Under general supervision, provides management of programs within the department for Son House, Joseph Avenue Apartments, URMC Medical Respite and STEHP. This includes supervision of direct service staff, oversight of service delivery, program development and contract management. The Program Manager works closely with the department management team to help develop and implement department-wide initiatives in the areas of strategic planning, staff development and quality improvement. Adheres to all applicable federal and state laws, including but not limited to those governing client confidentiality, privacy, program billing, reporting responsibilities, and documentation standards.

Effectively supports ongoing and collaborative communication amongst all program staff and is responsible for ensuring a trauma informed care environment.

Essential Duties and Responsibilities

• Provides ongoing evaluation, supervision, and development of program activities to assure quality and effectiveness of services provided:
• Develops, implements, and maintains procedures related to program operations.
• Management of program budgets to include reviewing requests for direct assistance payments to ensure uniform compliance with internal disbursement services as needed. Monthly reviews with AD to update status on direct assistance payments and funding.
• Submits required reports and statistics in a timely manner.
• Maintains operating and services manuals.
• Collaborates effectively with program partners to heighten efficiency of joint efforts across multiple organizations.
• Communicates with appropriate program partners, Agency Staff, community and criminal justice agencies to assure ongoing and effective referrals into program.
• Acts as point of contact, develops metrics, and creates reports for program funders to enable high levels of communication and satisfaction.
• Monitors and ensures achievement of program milestones and client outcomes.
• Oversees client placement data, rent calculations, collections and billing as appropriate.
• Initiates and develops proposals for expanding program. Implements approved expansion plan(s).
• Will carry a caseload of primary clients and see some walk-in clients, especially during transition of identifying other staff to assist with walk-in clients
• May serve as Agency representative for relevant community groups and committees to include but not limited to activities such as delivering presentations to the community at large regarding CFC and participating in outreach services.
• Management of and communications to department staff:
• Informs Associate Director of significant program, staff and client issues through regularly scheduled and informal meetings.
• Provides feedback, coaching and general guidance through regularly scheduled supervisory meetings and as needed on a day-to-day basis and documents such interactions as needed.
• Initiates and coordinates staff development to address individual staff needs for growth of skills and improvement in client service or general performance. Professional development activities may include but are not limited to attendance at conferences, workshops, reading, etc.
• Assists in recruiting, interviewing, hiring, orienting, and training of new staff members.
• Conducts performance reviews.
• Oversees client recordkeeping in compliance with appropriate regulatory agencies.
• Participates in department level management, development and strategic planning activities that are aligned with and support CFC’s strategic plan including but not limited to:
• Create life skills curriculum for clients and ensure consistent implementation.
• Creating training plans and delivery of training presentations
• Developing staff recognition activities and events
• Identification of department yearly goals and implementation of department activities.
• Research, identify and implement industry benchmarks for cost, types of services offered, best practices, etc.
• Identify and assist in the pursuit of new funding opportunities
• Creation, maintenance, and delivery of reports including, but not limited to:
• Supervising the J.A.A. program
• Supervising URMC Medical Respite program.
• Reports and maintains statistical data on census, client placements and trends.
• Reporting for Daily Census Count and monthly HMIS report cards
• Overseeing the File Review Process to include Compliance
• Overseeing the client satisfaction survey process
• Overseeing the Volunteer reporting for Housing Department
• Will participate in the IR committee and Comply Track
• Assist with the NYSHHP and COC/HUD grants
• Assist with the reporting through SAGE for HUD programs
• Other reporting as needed
• Participates in relevant Agency meetings and/or trainings
• Actively pursues development of professional competencies related to job role performance through reading, supervision, in-service training and attendance at conferences and workshops.
• Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse
• Other duties as assigned

Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory direction and perform other related duties as required.

Requirements

Physical Demands/Work Environment: The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet.

Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards. All duties must be performed in accordance with CCFCS’s corporate compliance & ethics program. Any offer of employment will be contingent upon successful completion of a background check. CCDOR considers all background check information in accordance with applicable law.

Join us and help make a positive impact on our community!

***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet