Program Manager Residential - Monroe Campus

Hillside Family of Agencies

City of Rochester (NY)

On-site

USD 70,000 - 110,000

Full time

14 days+

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Benefits offered by this job

Paid time off

Comprehensive medical benefits

Retirement savings plan with employer match

Job summary

A community service organization is seeking a Program Manager Residential in Rochester, NY, responsible for overseeing day-to-day operations in the Residential Department. This includes budget management, team leadership, and ensuring a safe environment for staff and clients. Candidates must have a Bachelor's degree in Social Work or a related field, with a minimum of 5 years experience in group care settings. The role offers competitive compensation and a comprehensive benefits package.

Qualifications

Bachelor’s degree in Social Work, Human Services, or a related field required.
Minimum 5 years in a residential group care setting required.
Minimum 3 years of leadership experience required.

Responsibilities

Ensure a safe, trauma-informed community for staff and clients.
Manage people and facility resources to meet needs.
Develop systems of accountability for teams.

Skills

Management

Leadership

Organizational skills

Knowledge of mental health sector

CPR certification

Education

Bachelor’s degree in Social Work or related field

Job description

Job Description

Job Summary

The Program Manager Residential is responsible for the efficiency of the day-to‑day operations of the Residential Department, including budget development and management, utilization, hiring, training, clinical oversight, regulatory compliance, and safety of youth, families and staff. This position oversees an interdisciplinary team to ensure high quality clinical collaboration and the delivery of quality service to clients by coaching/mentoring teams and developing and maintaining systems that facilitate integrated services.

Essential Job functions

Ensure a safe, trauma‑informed and peaceful community for staff, clients, and families receiving services in the Residential Programs.
Manage people and facility resources to meet and prioritize the needs of staff, youth, and families through collaboration with internal departments such as Service Integration (SI), Human Resources (HR) and Corporate Service Solutions (CSS).
Develop and implement systems of accountability for teams and individuals.
Collaborate in program budget development and adhere to the established budget.
Act as the On‑Call Administrator per rotation.
Partner with Service Integration to coordinate client, family, and systems information.
Manage and follow‑up on all internal and external emergency situations.
Oversee the physical plant ensuring a safe therapeutic environment.
Develop, maintain, and update all required documentation in a timely manner.
Demonstrate ongoing development on the job.
Serve as a member of the agency and community teams and attend meetings as needed.
While this job description covers many aspects of the role, employees may be required to perform other duties as assigned.

LEADERSHIP DUTIES

Leadership: Communicates supports and links Hillside mission, vision, values, goals, and strategies to everyday work and establishes clear, meaningful, challenging, and attainable objectives and expectations that are aligned with those of the organization.
Management: Aligns the right work with the right people; delegates tasks according to people’s strengths and interests. Ensures staff has the skills and resources to be successful. Provides staff with coaching, training and opportunities for growth to improve their skills. Treats staff fairly and consistently. Shares accountability when delegating and involves staff in setting their performance goals.
Governance: Ensures Hillside policies, procedures and all applicable governmental laws/regulations/guidelines are followed. Makes decisions and has authority to implement decisions in conjunction with the leadership structure of the given area of responsibility.

Education & Experience

Bachelor’s degree in Social Work, Human Services, or a related field required
Minimum 5 years in a residential group care setting required
Minimum 3 years of leadership experience required

Special Requirements

CPR certification required or obtained within 60 days of hire.
Unrestricted, valid NYS driver’s license for minimum of 1 year with a clean driving record and minimum insurance coverage that meets agency standards.

Knowledge, Skills & Abilities

In addition to demonstrating the Hillside Professional Competencies of Communicates Effectively, Personal Excellence, Cultural Competence, Builds and Leverages Relationships, Optimizes Decision Making, Builds Talent and Engagement, Manages Change, Fosters Accountability and Results, the following occupational competencies must be demonstrated:

Ability to manage and lead in a large, matrixed organizational system including partnerships within internal support departments.
Ability to plan and implement strategies to improve the quality of services and effectively implement programs.
Knowledge and expertise in area of responsibility: demonstrate knowledge of sector (i.e. Development Disabilities, Mental Health, etc.) on the state level; ability to build productive relationships with influential members of the sector, and present their perspectives to Hillside and effectively communicate and advocate for Hillside’s perspectives and goals to them.
Maintain in-depth knowledge of and adherence to all applicable safety regulations, including universal precautions and hazardous safety materials.
Ability to recognize and address escalating and dysregulated youth behavior and utilizing training provided in behavior management and Therapeutic Crisis Intervention (TCI) including the use of physical interventions (holds). Obtain and maintain TCI certification.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to work a variable scheduling including evenings and weekends
The following physical demands are required:
- Occasional sitting (up to 4 hours)
- Occasional standing (up to 1 hour)
- Occasional walking (up to 2.5 hours)
- Occasional driving (up to 8 hours)
- Continuous balancing (up to 8 hours)
- Occasional balancing, bending, stooping, climbing, kneeling, pushing, pulling, reaching forward or down, reaching overhead, running, and twisting (up to 2.5 hours)
- Weekly lifting up to 50 lbs. (community‑based staff may be required to lift an empty wheelchair weighing up to 50 lbs.), 10‑15 lbs. on a daily basis
- Weekly carrying up to 55 lbs. approximately 10‑100 ft., 10‑15 lbs. on a daily basis
Manual dexterity is required, including the frequent ability to grasp in both hands and continuous use of fine manipulation skills in both hands (approximately 1‑2.5 hrs.)
Occasional exposure to changes in temperature, dust, fumes, gases or chemicals is apparent.
Protective clothing or equipment as required: close‑toed shoes; protective shields, universal precaution PPE, and gloves for toileting and food preparation
Ability to change positions as needed

SPECIAL CONSIDERATIONS

May be required to physically restrain clients weighing between 50 and 300 lbs. and guide them safely to the floor. In some circumstances, restraints can last up to 15 minutes and may require repetition as necessary.

$70,000 Minimum pay rate, $110,000 Maximum pay rate, based on experience. This pay rate may include a Regional and/or Department premium.

About Us

At Hillside, we believe that healthy youth and strong families with opportunities to succeed are the foundation of any thriving community. Guided by this belief, we provide community‑based services, education, and residential treatment to positively impact lives, in partnership with youth and families who have experienced trauma. From locations across Central & Western New York and Prince George’s County, Maryland, our programs serve nearly 10,000 youth, adults, and families each year.

Partnering with families and communities, we deliver high‑quality, evidence‑based services, in the appropriate settings — whether on residential campuses or in schools, homes, or the workplace. By measuring the impact of our work, we endeavor to deliver ever better outcomes every day.

Equal Opportunity Employer: Hillside is committed to equal opportunities for all, supporting a diverse workforce, creating development opportunities for our people. Hillside is an equal opportunity employer; individuals from underrepresented and/or marginalized identities, Veterans, and disabled persons are encouraged to apply. Upon request, reasonable accommodations will be provided for the disabled.

Total Rewards: We offer a competitive benefits package to include generous paid time off, paid holidays, comprehensive medical, dental and vision coverage, flexible spending account, 403(b) retirement savings plan with employer match, and Employee Assistance Plan – just to name a few of the amazing benefits at Hillside! World changers and change makers join our talent community every day. Apply online, get on board, and grow your career with us!

Job Info