Program Manager - RESEA New Plano, TX; Texas

Career TEAM LLC; Plano, Northern (TX, KY); On-site; USD 65,000 - 90,000; Full time

Job summary

Career Team LLC is seeking a RESEA Program Manager to provide strategic oversight and leadership for the Reemployment Services and Eligibility Assessment program. You will manage service delivery operations, ensure contractual compliance, and drive performance outcomes in line with Career Team’s goals.

You will supervise RESEA staff, collaborate with state workforce partners, and analyze data to implement continuous program improvements while maintaining data integrity across required systems.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 2+ years of experience in business, marketing, public relations, education, human and/or workforce development services.
• Knowledgeable about RESEA programs and other workforce program requirements.
• Minimum of 1 year of experience in workforce development programs, preferably with RESEA or UI-integrated service delivery.
• Experience leading teams to meet performance metrics in case management or career services settings.
• Strong interpersonal skills and ability to collaborate across departments and partner agencies.
• Proficiency in data systems including Work In Texas and other case management platforms.

Responsibilities

• Oversee all operational aspects of RESEA program delivery, ensuring services align with program goals and contractual requirements.
• Provide direct supervision and coaching to RESEA Supervisors and team, fostering a high-performing culture.
• Establish and monitor KPIs to meet performance goals related to reemployment, job placement, and customer engagement.
• Collaborate with leadership and local/state workforce partners for consistent program implementation.
• Review performance data, analyze trends, and develop action plans for continuous improvement.
• Lead quality assurance processes and ensure data integrity across required systems.
• Support staff development by coordinating training and knowledge-sharing on policies and procedures.
• Serve as the point of contact for escalated participant matters and compliance issues.

Skills

Leadership

Interpersonal skills

Public speaking

Data-driven decision making

Project management

Time management

Education

Bachelor’s degree in workforce development, business administration, human services, or related field

Tools

Work In Texas

Job description

Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career Team, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.

Career Team is seeking a RESEA Program Manager who will provide strategic oversight and leadership for the Reemployment Services and Eligibility Assessment (RESEA) program. The RESEA Program Manager is responsible for managing service delivery operations, ensuring contractual compliance, and leading performance outcomes in alignment with Career Team’s goals. This position will oversee RESEA Supervisors and serve as the primary liaison with internal and external stakeholders on RESEA-related matters. This role will be performed under the direction of the Deputy Director.

Your Impact on Career Team’s Success:

• Oversee all operational aspects of RESEA program delivery, ensuring services are provided in alignment with program goals, state guidance, and contractual requirements.
• Provide direct supervision and coaching to RESEA Supervisor and RESEA Team, fostering a high-performing team culture focused on customer engagement and positive outcomes.
• Establish and monitor key performance indicators (KPIs), developing strategies to meet or exceed performance goals related to reemployment, job placement, and customer engagement.
• Collaborate with internal leadership and local and state workforce partners to ensure consistent implementation of program initiatives, workshops, and assessments.
• Review performance data, analyze trends, and develop action plans to improve program efficiency and effectiveness.
• Collaborate with the Deputy Director and Performance Manager to review performance data, identify trends, and implement strategies for continuous program improvement
• Oversee quality assurance processes, ensuring data integrity, accurate documentation in Work In Texas and other required systems, and adherence to case management standards.
• Support continuous professional development for RESEA Supervisor and Coordinators, coordinating training and knowledge-sharing sessions on policies, procedures, and best practices.
• Serve as the point of contact for escalated participant matters and high-level compliance issues, coordinating resolution with Unemployment Insurance (UI) and other partner agencies as needed.
• Lead efforts to align services with local labor market demands and collaborate with workforce center leadership to integrate RESEA services into broader workforce strategies.
• Drive a customer-centered approach that enhances participant engagement and maximizes employment outcomes.
• Appropriately represent Career Team in stakeholder meetings, community forums, and state-led workgroups relevant to RESEA programming.
• Approach each day and task with a "ZAG" mindset.
• Perform other tasks as assigned

The Ideal Qualifications for this Position Include:

• Bachelor’s degree in workforce development, business administration, human services, or a related field, or an equivalent combination of education and experience.
• 2+ years of experience in business, marketing, public relations, education, human and/or workforce development services
• Knowledgeable about the RESEA Programs and other workforce program requirements
• Minimum of 1 year of experience in workforce development programs, preferably with direct experience in RESEA or UI-integrated service delivery.
• Experience leading teams to meet performance metrics, preferably within case management or career services settings.
• Strong interpersonal skills with the ability to collaborate across departments and partner agencies.
• Proficiency in data systems including Work In Texas and other case management platforms, with strong attention to data quality and accuracy.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Ability to work in a variety of settings with a culturally diverse customer base with the ability to be culturally sensitive
• Ability to give presentations and workshops (public speaking)
• Sharp attention to detail with strong organizational, analytical, research, and critical thinking skills
• Computer literate with proficiency in Microsoft Office (e.g., Word, Excel), PowerPoint, training platforms, and case management or customer relations software applications
• Exceptional time management skills to meet deadlines and work under pressure
• Excellent verbal and written communication skills
• A Valid Driver’s License

Additional Skills/Knowledge Career Team Would Love for This Role:

• Bilingual or Multilingual
• Master’s or MBA degree
• Strong multitasking abilities and proactive approach to tasks
• Training in Trauma Informed Care, evidence-based practice, and/or whole family services

Employment Type: Full-Time, Exempt Employee

Job Site: Onsite

Travel: 30% travel within the region

About Career Team:

Founded in 1996, Career Team, LLC is a private workforce development organization.

Career Team’s outstanding record of accelerating the human conditionhas resulted in numerous honors:

• Named by Inc. Magazine as one of America's 500 fastest growing privately held companies
• Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation
• Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program
• Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider

As a socially conscious organization, Career Team has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation’s opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See www.careerteam.comfor more information.

Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.

California Consumer Privacy Act ("CCPA"). Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information:

Identifying information, such as your full name, gender, date of birth, and signature;Demographic data, such as race, ethnic origin, marital status, disability, and veteran or military status; Contact information, such as your home address, telephone numbers, email addresses, and emergency contact information;Dependent's or other individual's information, such as their full name, address, date of birth, and Social Security numbers (SSN);National identifiers, such as SSN, passport and visa information, and immigration status and documentation;Educational and professional background, such as your work history, academic and professional qualifications, educational records, references, and interview notes;Employment details, such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records;Financial information, such as banking details, tax information, payroll information, and withholdings; Health and Safety information, such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information;Information Systems (IS) information, such as your search history, browsing history, login information, and IP addresses on the Company's information systems and networks;Biometric information, such as facial recognition, fingerprints, iris or retina scans, keystroke, or other physical patterns; and Geolocation data, such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location.

The Company collects Personal Information to use or disclose as appropriate to:

(1) Comply with all applicable laws and regulations; (2) Recruit and evaluate job applicants and candidates for employment; (3) Conduct background checks; (4) Manage your employment relationship with us, including for: (a) onboarding processes; (b) timekeeping, payroll, and expense report administration; (c) employee benefits administration; (d) employee training and development requirements; (d) the creation, maintenance, and security of your online employee accounts; (e) reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill; (f) workers' compensation claims management; (g) employee job performance, including goals and performance reviews, promotions, discipline, and termination; and (h) other human resources purposes; (5) Manage and monitor employee access to company facilities, equipment, and systems; (6) Conduct internal audits and workplace investigations; (7) Investigate and enforce compliance with and potential breaches of Company policies and procedures; (8) Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company; (9) Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance; (10) Perform workforce analytics, data analytics, and benchmarking; (11) Administer and maintain the Company's operations, including for safety purposes; (12) For client marketing purposes; (13) Exercise or defend the legal rights of the Company and its employees, and affiliates, customers, contractors, and agents; and (14) to comply with requirements of government grants, including, but not limited to, program and audit requirements.