Program Manager, Quality, GES NA Quality (D&C)

Amazon; Boston (MA); On-site; USD 74,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

Maternity and Parental Leave Options

Paid Time Off (PTO)

401(k) Plan

Job summary

Amazon is hiring a Program Manager to join the Global Engineering, Maintenance, & Sustainability - Design & Construction Quality Management team. You will manage initiatives across regions, travel up to 60%, and work from a corporate office when not traveling.

The role focuses on applying PMP/Lean Six Sigma methods to improve processes, drive faster, higher-quality outcomes, and share best practices globally. A relocation option is available.

Qualifications

• 5+ years in program or project management.
• 3+ years defining and implementing process improvement using data and metrics.
• Experience using data to drive improvements.
• Experience working cross-functionally with tech and non-tech teams.
• Bachelor's degree in business, engineering, operations, supply chain or logistics.
• Experience in facility and infrastructure construction management.

Responsibilities

• Utilize PMP and Lean Six Sigma methods to engage teams and solve problems.
• Drive speed, quality, and simplification by standardizing processes.
• Motivate teams to achieve impeccable quality in growth and deadlines.
• Diagnose processes, identify improvements, and guide initiatives.
• Lead short- and long-term process improvements and redesigns.
• Create global best-practice documentation and share across regions.

Skills

Program management

Data-driven process improvement

Cross-functional collaboration

Stakeholder management

Leadership

PMP certificate

Education

Bachelor's degree in business, engineering, operations, supply chain, transportation logistics

Master's degree

Job description

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. We are looking for a dynamic, organized self-starter to join our Global Engineering, Maintenance, & Sustainability - Design & Construction Quality Management team as a Program Manager.

Travel up to 60% within assigned regions regional travel and availability to work from a corporate office when not traveling. Candidates should either live near or be willing to relocate within a reasonable commuting distance of the office. Relocation assistance may be provided.

Key job responsibilities

• Utilize industry standard methodologies to include PMP and Lean Six Sigma based continuous improvement methodologies to engage teams to solve customer problems.
• Drive speed, quality, and simplification by eliminating rework loops, reducing and automating manual work and hand-offs, identifying and implementing best practices across the business, and minimizing process variability through standardization and automation.
• Motivate others to achieve impeccable quality in an explosive growth and deadline-driven environment.
• Diagnose Amazon processes, identify improvement opportunities, prescribe improvement strategies, and guide the improvement effort.
• Responsible for leading and driving process improvements (short-term wins) as well as process design / redesign (long-term wins) efforts.
• Create global best practice documentation and facilitate sharing across the globe.
• Maintain close relationships with internal stakeholders and understanding our highest priority execution pain-points and opportunities, which will translate into benchmarking initiatives that improve processes, tools, and team capabilities.

Amazon Benefits

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skill sets.

Basic Qualifications

• 5+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams
• Bachelor's degree in business, engineering, operations, supply chain, transportation logistics
• Experience in facility and infrastructure construction management

Preferred Qualifications

• 5+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules
• PMP certificate
• Master's degree

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, AZ, Tempe - 74,200.00 - 129,800.00 USD annually

USA, CA, San Francisco - 81,600.00 - 142,800.00 USD annually

USA, MA, Boston - 74,200.00 - 129,800.00 USD annually

USA, NY, New York - 81,600.00 - 142,800.00 USD annually

USA, TN, Nashville - 66,800.00 - 116,800.00 USD annually

USA, TX, Austin - 74,200.00 - 129,800.00 USD annually

USA, TX, Houston - 74,200.00 - 129,800.00 USD annually

USA, TX, Irving - 74,200.00 - 129,800.00 USD annually

USA, VA, Arlington - 74,200.00 - 129,800.00 USD annually

USA, WA, Bellevue - 82,700.00 - 129,800.00 USD annually

Company

- Amazon.com Services LLC

Job ID: A10578804