Program Manager - PDSSTRY

Children's Center of Hamden Inc.; Hamden (CT); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

EAP

Wellness programs

HSA funding

401(k) employer contributions

Job summary

The Children’s Center of Hamden seeks an experienced Program Manager to lead the SSTRY program, providing clinical, administrative, and supervisory oversight across multiple locations.

You will oversee admissions, treatment, aftercare, and data reporting, ensuring compliance and high-quality care. Travel between Middletown, Meriden, and Norwich locations is required.

Qualifications

• Master's degree in Social Work, Counseling, Marriage & Family Therapy, Psychology, or related behavioral health field.
• 3–5 years of outpatient behavioral health experience with supervisory experience or leadership potential.
• Experience managing clinical operations, staff supervision, productivity, documentation, and quality improvement.
• Experience using Electronic Health Records (CareLogic preferred).
• Strong leadership, communication, organizational, and collaboration skills.
• Commitment to trauma-informed, culturally responsive, family-centered care.

Responsibilities

• Provide clinical, administrative, and supervisory leadership for the SSTRY Program.
• Oversee screening, admissions, treatment, and aftercare services.
• Monitor clinician and Recovery Support Specialist productivity and service utilization.
• Provide clinical supervision, coaching, and performance management.
• Lead hiring, onboarding, training, scheduling, supervision, and progressive discipline.
• Improve workflows that enhance access, responsiveness, and continuity of care.
• Ensure timely, accurate, and audit-ready documentation in the electronic health record.
• Oversee assessments and data entry using PIE, GAIN, and EBTx.
• Ensure compliance with DSS, DPH, DCF, contract requirements, and agency policies.
• Lead quality assurance, outcome measurement, and continuous improvement initiatives.
• Promote culturally responsive, trauma-informed, and ethical care.
• Assume Clinical Therapist responsibilities as needed.
• Travel between Middletown, Meriden, and Norwich locations.

Skills

Leadership

Supervisory

Communication

Collaboration

Organizational

Education

Master's degree in Social Work, Counseling, MFT, Psychology or related behavioral health

Tools

CareLogic (EHR)

PIE

GAIN

ADP Workforce Management

Workforce Now

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Management Hamden, CT, US

Salary Range: $60,000.00 To $70,000.00 Annually

Make a Difference Every Day

Since 1833, The Children's Center of Hamden has been dedicated to supporting children, youth, and families. We are seeking an experienced and compassionate Program Manager to lead our Substance, Screening, Treatment, and Recovery for Youth (SSTRY) Program. In this leadership role, you will provide clinical, administrative, and supervisory oversight to ensure high-quality, evidence-based services that improve outcomes for youth and families across multiple community locations.

Why Join Us?

At The Children's Center of Hamden, you'll be part of a collaborative, mission-driven team that values innovation, compassion, and professional growth.

Comprehensive Benefits – Medical, dental, vision, life, disability, EAP, wellness programs, employer-paid medical premium contributions, and HSA funding.

Generous Paid Time Off – Vacation, sick, personal days, and 13 paid holidays.

Retirement & Long-Term Security – 401(k) with employer contributions.

Professional Growth & Development – Interest-free tuition loans, CEU-accredited training, and career advancement opportunities.

Supportive, Mission-Driven Culture – Join a collaborative team where your leadership directly impacts youth and families.

What You’ll Do

As the Program Manager – SSTRY, you will:

Provide clinical, administrative, and supervisory leadership for the SSTRY Program.

Oversee screening, admissions, treatment, and aftercare services.

Monitor clinician and Recovery Support Specialist productivity and service utilization.

Provide clinical supervision, coaching, and performance management.

Lead hiring, onboarding, training, scheduling, supervision, and progressive discipline.

Improve workflows that enhance access, responsiveness, and continuity of care.

Ensure timely, accurate, and audit-ready documentation in the electronic health record.

Oversee assessments and data entry using PIE, GAIN, and EBTx.

Ensure compliance with DSS, DPH, DCF, contract requirements, and agency policies.

Lead quality assurance, outcome measurement, and continuous improvement initiatives.

Promote culturally responsive, trauma-informed, and ethical care.

Assume Clinical Therapist responsibilities as needed.

Travel between Middletown, Meriden, and Norwich locations.

Perform other duties as assigned.

Technologies You’ll Use

Microsoft Office Suite

CareLogic by Qualifacts (EHR)

ADP Workforce Management & Workforce Now

Provider Information Exchange (PIE)

GAIN Assessment System

EBTx

What We’re Looking For

Master’s degree in Social Work, Counseling, Marriage & Family Therapy, Psychology, or a related behavioral health field.

3–5 years of outpatient behavioral health experience with supervisory experience or demonstrated leadership potential.

Experience managing clinical operations, staff supervision, productivity, documentation, and quality improvement.

Experience using Electronic Health Records (CareLogic preferred).

Strong leadership, communication, organizational, and collaboration skills.

Commitment to trauma-informed, culturally responsive, family-centered care.

Licensure & Certifications

Connecticut licensure as LCSW, LMFT, LPC, LADC, or Licensed Psychologist.

Ability to obtain A-CRA/ACC Clinician and Supervisor Certification within 18 months.

CPR/First Aid and Crisis Prevention & Intervention certifications (or ability to obtain).

Completion of required agency trainings, including SBIRT, PIE, and GAIN.

Physical & Work Environment Requirements

Ability to perform light to moderate lifting, standing, walking, bending, reaching, and driving.

Regular travel between community-based program locations.

Potential exposure to bodily fluids and environmental conditions common in behavioral health settings.

Ability to maintain a safe, therapeutic, and professional environment.

Join Our Team

The Children’s Center of Hamden is an Affir…