Program Manager, Payroll and Workforce Management

Summit-Pacific-Medical-Center; Elma (WA); On-site; USD 70,000 - 102,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

Flexible spending accounts (FSA)

Retirement plan (403b)

On-site gym and wellness programs

Job summary

Summit Pacific Medical Center in Elma, WA is seeking a Payroll and Workforce Management Program Manager to own payroll, timekeeping, scheduling, and related controls. The role partners with Human Resources, IT, and operations to ensure accurate processing and compliant practices.

The position emphasizes process improvement, reporting, and strong customer service across the organization. A minimum degree is required and Workday/UKG experience is a plus; benefits include medical, dental, vision,

Qualifications

• Associate degree in Accounting, Finance, Business Administration or HR required.
• Experience with payroll, timekeeping, scheduling, and workforce management preferred.
• Knowledge of payroll regulations and internal controls is essential.

Responsibilities

• Manage biweekly payroll processing and timekeeping administration.
• Coordinate leave management, scheduling support, and workforce data accuracy.
• Ensure payroll compliance, audits, and regulatory reporting.

Skills

Payroll processing

Timekeeping

Workforce management

Payroll compliance

Audits

Excel

Communication

Problem solving

Education

Associate degree in Accounting, Finance, Business Administration, or HR

Tools

Workday Payroll

UKG Workforce Management

Job description

Company Overview

Get to know Summit Pacific Medical Center: Your trusted partner in Health and Wellness, Summit Pacific is a vibrant and expanding public hospital district that operates a Critical Access Hospital with a Level IV trauma designation, three rural healthcare clinics, and a seven-day-a-week urgent care clinic. Our vision is “Through Summit Care, we will build the healthiest community in the Nation.” Our hospital is unique due to its size and accessibility. We pride ourselves on our ability to give patients quick access to a provider. Critical Access Hospital 24/7 Emergency Department Level II Cardiac Center Level III Stroke Center Level IV Trauma Care To learn more about Summit Pacific, visit www.summitpacificmedicalcenter.org

Pay Range (depending on experience): $33.72 - $49.11 .

Position Summary

The Payroll and Workforce Management Program Manager owns the accurate, timely, and compliant administration of payroll and workforce management processes for Summit Pacific Medical Center. This position is accountable for payroll processing, timekeeping administration, scheduling support, payroll compliance activities, employee and leader support, reporting, reconciliations, and maintenance of payroll-related records and controls. The Program Manager serves as the primary operational owner for payroll and workforce management processes and partners closely with Human Resources, Information Technology, operational leaders, and system vendors to ensure payroll, timekeeping, scheduling, leave management, and workforce management activities are completed accurately and consistently. The position represents operational ownership, process coordination, compliance oversight, customer service, and continuous improvement across the payroll and workforce management functions.

Essential Duties and Responsibilities

Payroll Processing

• Process biweekly payroll accurately and within established deadlines.
• Review and validate payroll transactions for accuracy and completeness.
• Process payroll adjustments, retroactive payments, corrections, and special payroll transactions.
• Review payroll reports and audit payroll data prior to final processing.
• Coordinate payroll funding activities and related documentation.
• Process manual checks when necessary.
• Maintain payroll calendars and processing schedules.

Workforce Management Administration

• Monitor employee timecards, schedules, accrual balances, and payroll exceptions.
• Review missing punches, exceptions, edits, approvals, and related workflow status.
• Own the resolution of employee and leader payroll and workforce management questions from initial review through resolution.
• Coordinate payroll and workforce management corrections with Human Resources and operational leaders.
• Monitor compliance-related exceptions including meal periods, rest breaks, overtime, leave tracking, and approvals.
• Administer workforce management security access requests and user support activities.
• Ensure workforce management data supports accurate payroll processing.

Payroll Compliance

• Maintain compliance with federal, state, and local payroll regulations.
• Process garnishments, levies, and employee deductions in accordance with legal requirements.
• Maintain confidential payroll records and employee payroll files.
• Support compliance with organizational payroll policies and procedures.
• Prepare and maintain documentation required for audits and regulatory reviews.

Tax Reporting and Year-End Activities

• Coordinate payroll tax reporting preparation and required filing support with appropriate internal and external resources.
• Support preparation, validation, and distribution coordination for annual W-2 forms.
• Complete quarterly and annual payroll reporting requirements, including data validation, documentation, and timely completion.
• Maintain supporting documentation for tax filings and payroll records.

Reconciliations and Financial Support

• Research and resolve payroll discrepancies.
• Prepare payroll reports and supporting schedules.
• Complete month-end and year-end payroll-related activities, including reconciliations, supporting schedules, accrual support, and issue resolution in coordination with Finance.
• Support payroll reporting requests.

Audit and Internal Controls

• Own payroll-related internal and external audit requests, including gathering support, explaining payroll processes, and ensuring responses are complete and defensible.
• Maintain payroll controls and audit documentation.
• Verify payroll activity is properly supported and documented.
• Identify opportunities to strengthen payroll accuracy and internal controls.

Program Coordination and Process Improvement

• Maintain a structured log of payroll and workforce management issues, enhancement requests, testing results, and operational impacts.
• Coordinate testing participation for payroll and workforce management changes.
• Develop and maintain procedures, job aids, checklists, and controls that improve consistency across payroll cycles.
• Evaluate payroll and workforce management workflows for efficiency, accuracy, and user experience.
• Recommend process improvements and support implementation of approved changes.
• Escalate complex system, reporting, integration, and configuration issues to the Payroll and Workforce Management Systems Analyst.

Customer Service and Training

• Serve as the primary point of contact for payroll and workforce management questions.
• Provide timely and professional support to employees, supervisors, and leaders.
• Provide user training and support for payroll, timekeeping, scheduling, and workforce management processes.
• Communicate deadlines, requirements, process changes, and updates to stakeholders.

Other Duties

• Perform other related duties and special projects as assigned.

Education

• Associate degree in Accounting, Finance, Business Administration, Human Resources, or related field; or equivalent combination of education and experience.

Experience

• Minimum three years of payroll, workforce management, timekeeping, scheduling, or related experience.
• Experience with integrated payroll and workforce management systems.

Preferred Qualifications

• Experience with Workday Payroll.
• Experience with UKG Workforce Management or similar workforce management systems.
• Certified Payroll Professional (CPP) or equivalent certification.
• Experience supporting healthcare organizations subject to extensive regulatory requirements.

Knowledge, Skills, and Abilities

• Knowledge of payroll processing principles and practices.
• Understanding of federal and Washington State wage and hour requirements.
• Understanding of timekeeping, scheduling, leave, and workforce management processes.
• Ability to maintain strict confidentiality.
• Strong attention to detail and accuracy.
• Excellent organizational and time management skills.
• Strong customer service and interpersonal skills.
• Ability to analyze and reconcile payroll data.
• Effective written and verbal communication skills.
• Proficiency with Microsoft Excel and other Microsoft Office applications.
• Ability to prioritize work and meet strict payroll deadlines.
• Ability to work collaboratively across Finance, Human Resources, Information Technology, vendors, and operational departments.

Physical Requirements

• Lifting < 10lbs: Seldom (1-10% of the time)
• Lifting 10-35lbs: Seldom (1-10% of the time)
• Lifting > 35lbs: Never (0% of the time)
• Carrying < 10lbs: Seldom (1-10% of the time)
• Carrying 10-35lbs: Seldom (1-10% of the time)
• Carrying > 35lbs: Never (0% of the time)
• Pushing/Pulling: Seldom (1-10% of the time)
• Sitting: Constant (over 70% of the time)
• Standing: Occasional (10-30% of the time)
• Walking: Occasional (10-30% of the time)
• Bending/Stooping: Occasional (10-30% of the time)
• Crouching: Never (0% of the time)
• Exposure to BBP: Never (0% of the time)

Sensory Requirements

• Vision: Within normal range, with or without corrective devices
• Hearing: Within normal range, with or without corrective devices
• Speech: Within normal range, with or without corrective devices

FTE: 1 Work Shift: All non union, non exempt staff Working Location: Elma, Washington

Benefits

• Competitive Compensation Medical Prescription Dental (including Orthodontia) Vision Healthcare FSA and daycare FSA Daycare subsidized benefit Life Insurance Accidental Death and Dismemberment (AD&D) Short- and long-term disability Generous employer 403b match contributions for retirement 457 retirement account for additional funds Employee Assistance Program (EAP) Tuition reimbursement Smoking Cessation Assistance Employee Wellness Program Employee Committees to participate in such as Spirit Team Beautiful on-site gym for employees Instructor led fitness classes for employees, including Yoga, Kettlebells and Bootcamps Walking trails on site

Additional Information: Summit Pacific is a vibrant and expanding nonprofit public hospital district serving east Grays Harbor County, Washington. Founded in 1982, Summit Pacific now operates three locations comprised of a critical access hospital, primary care clinics, an urgent care clinic and range of ancillary and specialty services. Far enough to have privacy and enjoy the small-town lifestyle, yet close enough to have the benefits of the city. There are many year-round recreational activities in and around Grays Harbor such as: Hiking/ walking trails – whether you’re looking for short easy walking trails or long hikes you can find many trails located either on site or just miles from Summit Pacific. There are many great hiking trails about an hour away at the Quinault Rainforest which is also the home of some of the largest trees in the world! Kayaking – There are many areas that are easily accessible and have beautiful views. Nature viewing – Multiple whale watching towers and tours, state parks, Olympic Game Farm (where you can feed the animals straight from your car) Fishing & Hunting – If you’re looking for areas to hunt/ fish or looking for guided tours this is a great area! Westport is just 42 miles away with many opportunities to catch or buy fresh fish off the docks! Other activities – Multiple museums, winery, arcades, rentable mopeds, Seabrook (vacation beach town), many areas to surf for experienced surfers and surfing lessons for those who want to learn. Nearby colleges – Grays Harbor College is a community college located in Aberdeen with other community colleges located in surrounding areas, as well as some state colleges and universities in other areas of WA state.

Summit Pacific Medical Center is an equal opportunity provider and employer that is committed to a policy of non-discrimination on the basis of race, sex, age, religion, color, national origin, ancestry, disability, marital status, arrest and court record, sexual orientation, and status as a covered veteran. This policy covers admission and access to, and participation in, treatment and employment in the hospital’s programs, activities, services, and employment. This organization participates in E-Verify. E-Verify is a service that verifies authorization to work in the U.S. through the U.S. Department of Homeland Security (DHS) and the U.S. Department of Social Security (SSA). For further information on E-Verify contact DHS at 1-888-464-4218.