Program Manager, Partner Content & Storytelling

OpenAI, Inc.; United States; Hybrid; USD 120,000 - 165,000; Full time

Job summary

OpenAI, Inc. in San Francisco is seeking a Program Manager to build and scale partner storytelling, customer proof, and public-facing content programs for our Partner Network.

You will own strategy and end-to-end delivery, from identifying outcomes to developing case studies, whitepapers, and webinars. This role is cross-functional, hands-on, and focused on scalable, repeatable programs that drive adoption, pipeline, and partner growth.

Qualifications

• 10+ years of experience across partner marketing, product marketing, customer marketing, content marketing, communications, or related B2B technology marketing roles.

Responsibilities

• Build and own the partner customer reference program with a repeatable sourcing, developing, approving, and publishing flow.
• Lead case studies, whitepapers, webinars, and content that connect partner expertise to customer outcomes.
• Develop partner narratives and messaging for internal/external audiences.
• Shape the Partner Network’s web presence with strategy, messaging, and content development.
• Support partner launches and communications in collaboration with Partnerships, Product Marketing, Communications, Legal, and partner teams.
• Build strong relationships with founders, executives, marketers, and customers to move stories to publication.
• Prioritize opportunities to support adoption, pipeline, and partner growth while building scalable programs.
• Lead content across channels with Sales and campaign teams to support conversations and campaigns.
• Maintain an editorial pipeline, ownership, approvals, and publishing cadence with measurable impact.

Skills

Partner marketing

Storytelling

Editorial judgment

Cross-functional collaboration

Relationship building

Job description

About the Team

The Business Marketing team helps businesses understand, adopt, and get value from the company’s products. Partner Marketing brings that mission to life through the the company Partner Network, helping partners communicate their value, demonstrate customer impact, and grow their businesses with the company.

We work closely with Partnerships, Sales, Product Marketing, Communications, and partner organizations to turn shared opportunities into programs that drive adoption, customer engagement, and measurable business results.

About the Role

We are hiring a Program Manager to build and scale partner storytelling, customer proof, and public-facing content programs for the the company Partner Network. You will own the program strategy and end-to-end delivery, from identifying compelling customer outcomes and building partner relationships to developing case studies, whitepapers, webinars, and web content.

A central responsibility is building a scalable partner customer reference program—from identifying promising stories and developing relationships to publishing case studies, whitepapers, and webinars. You will establish the processes, editorial standards, and distribution plans that make this work repeatable and build a trusted destination for partner-led customer stories.

You will also shape the company Partner Network website messaging and content, support partner launches and announcements. Across these efforts, you will prioritize the stories and programs with the greatest potential to support adoption, pipeline, and partner growth.

This is a highly cross-functional individual contributor role with no people-management responsibility. It is built for someone who combines strategic judgment with hands-on execution: a curious storyteller who builds strong relationships, moves quickly, and turns ideas into finished work.

This is a hybrid role, based in office three days a week at our San Francisco office.

In this role, you will:

• Build and own the partner customer reference program. Establish a repeatable approach to sourcing, qualifying, developing, approving, and publishing customer stories with partners. Develop internal proof points that can mature into public references as customer readiness and permissions allow.

• Create compelling customer proof. Lead case studies, whitepapers, webinars, and other content that connects partner expertise and the company capabilities to specific customer challenges, use cases, and measurable outcomes.

• Develop partner narratives and messaging. Synthesize technical, customer, and business information into clear positioning, thought leadership, and messages for internal and external audiences.

• Shape the the company Partner Network’s web presence. Own website content strategy, messaging, and ongoing content development, working with Brand, Design, and web teams to communicate the network’s value and create a cohesive partner identity.

• Support partner launches and communications. Develop launch narratives, messaging, announcements, and supporting content in close partnership with Partnerships, Product Marketing, Communications, Legal, and partner teams.

• Build relationships that unlock strong stories. Work directly with partner founders, executives, marketing teams, and customers to uncover differentiated outcomes and move opportunities from initial conversation through publication.

• Prioritize for business impact. Focus resources on opportunities that support adoption, qualified pipeline, and partner growth, balancing near-term opportunities with the long-term development of the reference program.

• Put content to work across channels. Partner with Sales, Field Marketing, and campaign teams to bring customer proof into sales conversations, partner programs, campaigns, events, and digital experiences.

• Create an effective operating rhythm. Maintain a clear editorial pipeline, ownership, approval process, and publishing cadence. Track reference readiness, content engagement, sales usage, and contribution to pipeline and adoption, using those insights to improve the program.

You might thrive in this role if you have:

• 10+ years of experience across partner marketing, product marketing, customer marketing, content marketing, communications, or related B2B technology marketing roles.

• Exceptional storytelling and editorial judgment, with the ability to absorb substantial information quickly and turn it into a coherent narrative, strategy, and message.

• Experience building customer reference or storytelling programs, including developing case studies, whitepapers, webinars, and thought leadership grounded in credible customer outcomes.

• Strong business judgment and a track record of choosing marketing investments based on customer relevance, pipeline potential, adoption, and commercial impact.

• A hands-on approach to execution. You are comfortable conducting interviews, drafting content, developing messaging, coordinating approvals, and getting work published.

• Strong relationship-building skills, curiosity, and persistence. You can earn trust with founders, executives, and customers, ask thoughtful questions, and follow through to bring stories to completion.

• The ability to collaborate across Partnerships, Sales, Product Marketing, Communications, Brand, and Legal while maintaining clear ownership and momentum.

• Experience translating technical capabilities into accessible customer value, with careful attention to accuracy, substantiation, and permissions.

• Comfort moving between strategy and execution, building an initial version quickly, learning from results, and creating repeatable programs that scale.

About the company

the company is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see the company’s Affliative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

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We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

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