Program Manager (On-Site/DC Region)

ActioNet, Inc.; Washington (District of Columbia); Hybrid; USD 130,000 - 200,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Life and AD&D Insurance

401(k) Savings Plan

Education and Professional Training

Flexible Spending Accounts (FSA)

Employee Referral and Merit Recognition Programs

Paid Time Off (PTO)

Disability Insurance

Job summary

ActioNet, Inc. offers an exciting opportunity for a Program Manager in Washington D.C. The ideal candidate will oversee IT support services for federal contracts, ensuring cohesion among teams and exceptional customer satisfaction. With 10+ years of federal program management experience, at least 6 years leading large IT teams, and a PMP certification, you will drive improvements and manage critical project deliverables.

Join a company committed to quality and excellence, and enjoy hybrid work options along with comprehensive benefits including medical, dental, and paid holidays.

Qualifications

• Ten or more years as a Program Manager for the Federal Government.
• Six or more years managing and leading large Enterprise Service Desk teams utilizing ITIL and Agile methodologies.
• Managed a team of over 50 IT professionals.

Responsibilities

• Provide leadership and direction for Project and Program management staff.
• Maintain overall programmatic responsibility of the contract.
• Ensure satisfactory performance of contract task areas.

Skills

Interpersonal skills

Problem-solving skills

Time management skills

Management skills

Attention to detail

Organizational skills

Education

Bachelor’s degree in computer science/information systems

PMP certification

Tools

ServiceNow

ITIL 4 Certification

Help Desk Institute Certification

Job description

ActioNet has an opportunity for a Program Manager requiring a Public Trust clearance in the Washington D.C. metro area. Hybrid work is available. The role is the main point of contact for the contract’s IT support services and deliverables, ensuring cohesiveness between all tiers, developing and executing process improvements, and ensuring high levels of customer satisfaction. The right candidate will work well with a team, exhibit excellent customer service skills, be self‑motivated, and seek ways to improve the environment.

Salary: 130‑200K

Duties and Responsibilities

• Provides leadership and direction for Project and Program management staff, providing client and project management support, leading to high‑quality client delivery.
• Maintain overall programmatic responsibility of the contract.
• Organize, direct, and manage contract operation support functions involving multiple contract tasks.
• Maintain and manage senior‑level client/organizational interface.
• Ensure satisfactory performance of contract task areas.
• Ensures that projects adhere to ActioNet’s Quality Management System, including ActioNet tools and industry best practices, and that adequate status reporting, reviews, and other control tools are employed to keep projects on track and customers fully informed of status.
• Ensures that risks and issues identified are driven to closure. Serves as an initial escalation point for issues escalated from the project teams.
• Implements cross‑project/cross‑organization reporting. Develops standards and drives implementation of consistent project‑level reporting among PMs.
• Strategically work together with cross‑functional teams to provide innovative, customer‑focused experiences.

Basic Qualifications (required)

• Ten (10) or more years as a Program Manager for the Federal Government.
• Six (6) or more years managing and leading large Enterprise Service Desk teams utilizing ITIL and Agile methodologies.
• PMP certification.
• Managed a team of over 50+ IT professionals.
• Good interpersonal, problem‑solving, and time management skills.
• Strong management skills to manage resources and day‑to‑day processes.
• Demonstrated experience in full development life cycle development standards and best practices for quality assurance.
• Strong attention to detail, organizational skills, and a commitment to quality.
• Ability to work independently and collaboratively within cross‑functional teams.

Preferred

• Bachelor’s degree in computer science/information systems.
• ITIL 4 Certification.
• Help Desk Institute (HDI) Certification – Support Center Manager.
• ServiceNow certification.

Benefits

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Life and AD&D Insurance
• 401(k) Savings Plan
• Education and Professional Training
• Flexible Spending Accounts (FSA)
• Employee Referral and Merit Recognition Programs
• Employee Assistance and Identity Theft Protection
• Paid Holidays: 11 per year
• Paid Time Off (PTO)
• Disability Insurance

ActioNet is an equal‑opportunity employer and values inclusion at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.