Program Manager of Pathfinder Services

Bridgewell; Lowell (MA); On-site; USD 70,000 - 110,000; Full time

Job summary

Bridgewell in Lowell, MA seeks a Program Manager to oversee Pathfinder housing and Safe Haven services, ensuring safe, person-centered operations. This role coordinates hiring, training, budgets, and clinical needs while maintaining compliance and quality across the program.

The position requires supervisory experience, knowledge of housing and health services, and a commitment to dignity and wellness for individuals served.

Qualifications

• Experience managing programs for adults with housing instability or mental health needs.
• Supervisory experience and staff coaching required.
• Knowledge of regulatory and funding requirements for housing programs.

Responsibilities

• Ensure regulatory and funding compliance for the program.
• Hire, train, and supervise staff with monthly supervision meetings.
• Manage program budget and expenses, including payroll and supplies.
• Coordinate care planning and clinical needs with providers.
• Provide on-call coverage and manage per diem staffing.
• Maintain HIPAA/privacy and data management for residents.

Skills

Clinical judgment

Person-centered care

Risk assessment

Housing stability

Supervisory experience

Education

Bachelor's Degree

Associate's Degree

High School Diploma

Job description

Bridgewell strengthens communities by providing an unmatched range of social and human services that empower people with disabilities and other life challenges to live safe, self-directed, and productive lives. Bridgewell delivers support through community housing, day programs, outpatient treatment, recovery services, education, and employment training. We're committed to helping people in need, from those with autism to people with substance use disorders, become engaged members of their communities. Bridgewell is also the industry leader in developing innovative offerings responding to unmet or emerging needs.

Our employees take pride in making every day count to its fullest. They are committed to adding value to the lives of the people we support, and they bring energy, ideas, and a passion for service. Does this describe you? Then please consider joining our incredible team!

Bridgewell Mission: "Connecting People with Possibilities"

Bridgewell inspires hope and empowers people experiencing life challenges to achieve their fullest potential.

Summary:

The Program Manager oversees the quality of care and successful daily operations of both the Pathfinder supportive housing apartments and the Safe Haven program, ensuring a safe, supportive, and person-centered environment for all individuals served. This includes maintaining quality standards, coordinating the hiring, training and supervision of staff, financial management of the program budget, the monitoring of the medical and clinical needs of the people living in the home.

Schedule:

Monday-Friday 8:00am-4:00pm (40 hours per week)

Essential Duties and Responsibilities:

1. Ensure the program meets all applicable regulatory, funding agency, and organizational requirements.
2. Ensure all required program documentation and paperwork is completed accurately, timely, and in alignment with all applicable regulatory, funding, accreditation, and Bridgewell requirements.
3. Ensure the staffing needs of the program are met based on defined ratios and attendance of persons served. This includes coordination of work schedules, interviewing and hiring talented employees to fill staffing vacancies, and coordinating the use of per diem and agency relief staff, as needed.
4. Provide guidance, coaching and mentoring opportunities to direct reports by conducting monthly supervisions and regular team meetings,
5. Conduct timely Performance Evaluation meetings and ensure performance standards are met; proactively address performance concerns, working with program management and Human Resources, as appropriate.
6. Ensure employees maintain certifications (such as CPR/1st Aid, MAP, PPS and PABC, as required) and complete all other mandatory training requirements based on Bridgewell policies and the program's funding sources.
7. Ensure administrative duties are completed and followed as required in areas including finance, human resources, payroll, quality assurance, and electronic health records
8. Utilize sound clinical judgment and person-centered decision-making when assessing and responding to the needs, behaviors, and circumstances of individuals served.

1. Apply knowledge and experience working with adults who have histories of housing instability, mental health conditions, and/or substance use disorders to promote housing stability, safety, wellness, and successful engagement with services.
2. Recognize changes in an individual's presentation or needs and coordinate with appropriate internal and external providers and resources to ensure timely and appropriate support.
3. Oversee the daily operations of the Pathfinder supportive housing apartments, ensuring a safe, stable, person-centered living environment
4. Coordinate and monitor housing stability supports for individuals residing in the Pathfinder apartments, collaborating with staff, clinical providers, landlords, community partners, and other resources to address individual needs and promote successful long-term housing.
5. Responsible for On-Call coverage based on a rotating schedule for that program, and/or cluster, as designated. On-Call coverage includes addressing concerns and providing direction to employees, managing callouts and scheduling per diem staff, on-call reporting, as well as possible coverage of shifts if staffing cannot be coordinated for a shift.
6. Work collaboratively with all guardians, family members, service providers, neighbors, etc. ensuring proactive communication and positive relationships.
7. Manage the financial responsibilities of the program, including program expenses, monitoring overtime, supply ordering and monthly budget review.
8. Ensure people served are provided support with financial needs, such as managing funds, applying for food stamps, social security, Mass Health, housing vouchers/section 8 applications and/or employment.
9. Provide direct care in the absence of program staff, as needed. This can include covering individual shifts, as well as, assisting with management needs in other programs where either a management vacancy or extended absence is occurring.
10. Manage the technology needs of the program, including employee time and attendance, and data management/electronic health record systems. Ensure information is tracked as required, and system needs and issues are raised to the IT Department or Payroll Department, as appropriate.
11. Ensure vehicles assigned to the program maintain registrations as required and receive maintenance as scheduled. Coordinate and address needs with the Transportation Department. Ensure employee use of the vans follows established Bridgewell protocols. Report accidents in a timely manner to Transportation.
12. Ensure the confidentiality of Personal Health Information, records of people served, and other related information is in compliance with HIPAA, and other state or federal mandates.
13. Role models the core philosophy of universal supports and promotes Bridgewell's values: dignity, respect, caring, integrity, safety and wellness across their teams.
14. Ensure safe operations of the program by providing safety training per the Safety Calendar, addressing program physical maintenance needs, conducting audits as required, and alerting management to any concerns.
15. Other duties as assigned

Required Education/Experience:

• Bachelor's Degree OR
• Associate's degree with a minimum of 3-5 years' experience in a direct care or clinical role OR
• High school diploma with a minimum of 5-7 years of experience in a direct care or clinical role
• At least 1-2 years of experience in a supervisory role is required.
• Working experience in understanding the clinical needs of the people served is required.
• A valid US driver's license and one year of driving experience is required.

Required Skills/Knowledge:

1. Demonstrated knowledge and experience working with adults who have histories of housing instability, mental health conditions, and/or substance use disorders.
2. Ability to apply sound clinical judgment and person-centered decision-making when assessing needs, responding to behavioral or situational concerns, identifying potential risks, and determining appropriate supports and referrals.
3. Knowledge of Fair Housing laws, regulations, and best practices, including the ability to promote equitable access to housing, protect tenant rights, and ensure compliance with applicable federal and state housing requirements.