Program Manager of Individual Supports

Bridgewell; Lynn (MA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Excellent health benefits

Generous paid time off

Professional development opportunities

On-site training and growth programs

Job summary

Bridgewell is hiring a Program Manager of Individual Supports in Lynn, MA. The role oversees daily operations of an In-Home or Community Supports program, ensuring quality care, staffing, and regulatory compliance.

Responsibilities include coordinating schedules, supervising staff, guiding behavior plans, and facilitating medical appointments. The position requires strong leadership, crisis response, and relationship-building skills.

Qualifications

• Excellent verbal and written skills, as well as presentation skills.
• Excellent organizational and problem-solving skills.
• Demonstrated ability to effectively manage staff.
• Demonstrated ability to foster positive relationships.
• Demonstrated computer proficiency.
• Ability to maintain records accurately and thoroughly
• Capable of responding to crisis
• Have the ability to recognize client body language and gestured cues.
• Have the ability to hear and differentiate tone, modulations, and escalation of voice, to identify and monitor escalated behaviors, and to maintain a safe environment.
• Ability to communicate with emergency services (i.e. Ambulance, fire, and police).

Responsibilities

• The Program Manager is responsible for the daily operations of the program, to ensure that performance standards are upheld and that all individuals and staff are working following agency requirements, mission, goals, and principles.
• Ensure program, agency, and accreditation standards are met concerning quality of care including individual behavior and treatment plans, ISP documentation, HCSIS, and other documentation as required, and in line with Bridgewell Policies & Procedures.
• Ensure the staffing needs of the program are met based on defined ratios and attendance of persons served. This includes coordination of work schedules, hiring of new staff, and coordinating the use of per diem and agency relief staff, as needed.
• Assist program participants with all medical and clinical appointments including transportation to and from appointments.
• Provide leadership to all staff by creating a positive work climate and creating a cohesive team environment.
• Promote the professional growth of all staff through coaching, mentoring, and continuous training.
• Ensure ongoing system for measuring quality of services and compliance with DDS regulations and Bridgewell policies and procedures.
• Ensure that services are maintained according to DDS, CARF, and all applicable regulatory standards. Ensure compliance with program budgets through consistent monitoring of financial analysis and various reports.
• Build and maintain positive relationships with funding sources, community groups, families, and other service providers.
• Provide coverage to individuals as needed
• Participate/manage after-hour's on-call rotation.
• Maintain core training certifications.
• Knowledgeable in the areas of; Addiction, Trauma Informed Care, and Medication Management
• Other duties as assigned

Skills

Verbal & written communication

Staff management

Problem solving

Crisis response

Relationship building

Documentation

Education

Bachelor's degree in related field

Job description

Bridgewell strengthens communities by providing an unmatched range of social and human services that empower people with disabilities and other life challenges to live safe, self-directed, and productive lives. Bridgewell delivers support through community housing, day programs, outpatient treatment, recovery services, education, and employment training. We're committed to helping people in need, from those with autism to people with substance use disorders, become engaged members of their communities. Bridgewell is also the industry leader in developing innovative offerings responding to unmet or emerging needs.

Our employees take pride in making every day count to its fullest. They are committed to adding value to the lives of the people we support, and they bring energy, ideas, and a passion for service. Does this describe you? Then please consider joining our incredible team!

Connecting People with Possibilities

Mission

Bridgewell inspires hope and empowers people experiencing life challenges to achieve their fullest potential.

Summary

The Program Manager of Individual Supports oversees the daily operation of an In-Home Supports or Community Supports-based program. The oversight includes all programmatic administrative responsibilities required to run the program.

Schedule

Monday-Friday 9:00am-5:00pm (40 hours per week)

Essential Duties & Responsibilities

1. The Program Manager is responsible for the daily operations of the program, to ensure that performance standards are upheld and that all individuals and staff are working following agency requirements, mission, goals, and principles.
2. Ensure program, agency, and accreditation standards are met concerning quality of care including individual behavior and treatment plans, ISP documentation, HCSIS, and other documentation as required, and in line with Bridgewell Policies & Procedures.
3. Ensure the staffing needs of the program are met based on defined ratios and attendance of persons served. This includes coordination of work schedules, hiring of new staff, and coordinating the use of per diem and agency relief staff, as needed.
4. Assist program participants with all medical and clinical appointments including transportation to and from appointments.
5. Provide leadership to all staff by creating a positive work climate and creating a cohesive team environment.
6. Promote the professional growth of all staff through coaching, mentoring, and continuous training.
7. Ensure ongoing system for measuring quality of services and compliance with DDS regulations and Bridgewell policies and procedures.
8. Ensure that services are maintained according to DDS, CARF, and all applicable regulatory standards. Ensure compliance with program budgets through consistent monitoring of financial analysis and various reports.
9. Build and maintain positive relationships with funding sources, community groups, families, and other service providers.
10. Provide coverage to individuals as needed
11. Participate/manage after-hour's on-call rotation.
12. Maintain core training certifications.
13. Knowledgeable in the areas of; Addiction, Trauma Informed Care, and Medication Management
14. Other duties as assigned

Required Education/Experience

1. Bachelor's degree in a related field
2. Minimum of five years experience working with people with Developmental Disabilities and psychiatric disabilities, three years supervisory/administrative capacity.

Required Skills/Knowledge

1. Excellent verbal and written skills, as well as presentation skills.
2. Excellent organizational and problem-solving skills.
3. Demonstrated ability to effectively manage staff.
4. Demonstrated ability to foster positive relationships.
5. Demonstrated computer proficiency.
6. Ability to maintain records accurately and thoroughly
7. Capable of responding to crisis
8. Have the ability to recognize client body language and gestured cues.
9. Have the ability to hear and differentiate tone, modulations, and escalation of voice, to identify and monitor escalated behaviors, and to maintain a safe environment.
10. Ability to communicate with emergency services (i.e. Ambulance, fire, and police).

Physical Demands

1. While performing the duties of this job, the employee is frequently required to climb stairs.
2. The employee must be able to lift and/or move up to 50 pounds.
3. The employee must have a normal range of eyesight with or without corrective lenses, and have a normal range of hearing with or without corrective equipment.

Bridgewell offers

• Excellent health benefits-medical, dental, vision. We believe our benefits package is one of the most competitive.
• Generous paid time off includes your birthday (that's right, we even give you your birthday off!)
• A collaborative work environment that values new insight and personal contributions
• With over one hundred programs in the North Shore, Lowell, and Merrimack Valley we provide excellent opportunities for training and development.
• Additional compensation for on-call rotations
• Opportunities for professional development and growth

Why Should You Apply

If the top benefits alone don't sway you, our compassionate and collaborative work environment should! Bridgewell is committed to training and developing staff and provides opportunities for you to have a positive impact on the work you do.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Requires acceptable CORI results according to Bridgewell policy.

Bridgewell is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, or other applicable factors permissible by law.