Program Manager of Community Support

Generation West Virginia; Morgantown (WV); On-site; USD 70,000 - 110,000; Full time

Job summary

Valley HealthCare System in Morgantown, WV seeks a Program Manager of Community Support to supervise program employees and oversee development and execution of client treatment plans across day treatment, CCSS, and residential supports.

You will lead staff training, monitor outcomes, ensure compliance with Medicaid and licensing standards, and coordinate with clinical leadership to maintain high quality services.

Qualifications

• BA/BS in a Human Services field is required.
• 1 year of supervisory experience is preferred.
• Knowledge of Medicaid regulations is required.
• Ability to work independently with minimal supervision is required.
• Ability to advocate on behalf of clients is essential.

Responsibilities

• Participate in treatment plan, staffing, and clinical meetings.
• Evaluate individuals and/or current plans of intervention or instruction.
• Train staff on implementation of plans and data collection.
• Monitor effectiveness of intervention plans via home visits or day treatment activities.
• Ensure services are coordinated with other program services and are within budget standards.
• Complete and submit documentation to Valley HealthCare System and regulatory agencies accurately and timely.
• Supervise program employees including training, evaluation, scheduling, and assignment of duties.
• Ensure safety and well-being of consumers on and off site.

Skills

Supervisory experience

Read/write English

Advocate for clients

Knowledge of Medicaid regulations

Ability to transport clients

Education

BA/BS in a Human Services field

MA/MS in a Human Services field

Job description

JOB DESCRIPTION

JOB TITLE: Program Manager of Community Support

DIVISION: High Intensity Services

REPORTS TO: Chief Clinical Officer

FLSA STATUS: Exempt

WORK HOURS: Varies

NATURE OF WORK:

Functions as a member of Valley’s Comprehensive Community Support program, Day Treatment program, and Residential Supports program by supervising the program employees. The Program Manager assumes primary responsibility for the development and implementation of individual program plans for persons served. The Program Manager is responsible for program development as well as continuous evaluation of program effectiveness and appropriate changes. The Program Manager develops, monitors, evaluates, and documents plans of intervention and instruction as specified on the client’s treatment plan.

MINIMUM QUALIFICATIONS:

• Ability to perform Essential Duties as outlined below.
• BA/BS in a Human Services field.
• 6 months of supervisory experience.
• 1 year of specific training and/or paid experience providing services to individuals with mental illness and/or substance use disorders.
• Knowledge of Medicaid regulations.
• Ability to work independently with minimal supervision.
• Ability to advocate on behalf of clients.
• Knowledge of agency, state, and federal guidelines.
• Ability to comply with Client’s Rights.
• Ability to comply with Valley’s and division/departmental safety procedures.
• Ability to read, write, understand, and speak the English language.
• Ability to legally transport clients.

PREFERRED QUALIFICATIONS:

• MA/MS in a Human Services field.
• 1 year of supervisory experience.
• Licensure as LPC, LCSW, LICSW, or Licensed Psychologist.

ESSENTIAL DUTIES:

• Participate in treatment plan, staffing, and clinical meetings.
• Evaluate individuals and/or current plans of intervention or instruction.
• Train staff members on implementation of person-specific plans of intervention or instruction and data collection for day treatment, CCSS, and Residential Supports services.
• Evaluate/monitor effectiveness of intervention plans through phone contact, necessary home visits, or day treatment program.
• Participate in treatment planning activities to ensure that ongoing services are appropriate and are provided in coordination with other program services.
• Maintains day treatment, residential supports, and clubhouse programs in compliance with budget standards.
• Completes and submits documentation as required by Valley, Medicaid, OSHA, and other licensing or accrediting agencies. Ensures that documentation is completed accurately and timely and will reflect services provided.
• Timely submission of hours worked for employees as well as the timely approval of electronic timesheets. This includes submission of any supplemental earnings by both electronic submission and written documentation.
• Approves time off for all assigned employees and ensures that this information is entered onto the employee’s timecard.
• Supervise program employees through appropriate training, evaluation, orientation, scheduling, assignment, and delegation of duties.
• Monitors the use of all equipment and supplies appropriately.
• Requests and ensures ample supplies to meet program needs.
• Assure that the safety, health, and well-being of consumers are always maintained on or off site.
• Assures that treatment/behavior plans are implemented in compliance with Valley’s and state guidelines and physician’s orders.
• Adhere to professional code of ethics when performing duties.
• Promotes the dignity of the client through service provision.
• Other duties as assigned.

As an Employee of Valley HealthCare System, there are conducts and standards to strive for in our job positions to be successful and assist the organization in promoting and maintaining success as an organization. Employees of Valley HealthCare System are evaluated on key performance indicators in the three major categories in the example table below. To be considered for promotions, raises, awards, and recognition of achievement, employees must meet or exceed Valley standards for Performance, Attendance, and Conduct. Evaluations are based on Valley’s standards for these three categories. The fully successful employee at Valley will meet standards in all three areas. Failure to meet standards in any area will result in retraining and coaching to help you meet standards. Continued failure to meet standards will result in formal attempts to improve your performance as described in Valley’s Personal Accountability System Procedure.

Key Performance Indicator (KPI)

• Performance: Ability to perform Essential Duties. Performs all essential duties within established standards at all times. Fails to perform one or more duties within standards.
• Attendance: Shows up regularly & on time. Meets attendance standards for their assigned position 100% of the time. Fails to fully meet timeliness or attendance standards.
• Behavior / Conduct: Demonstrates professionalism. Always meets standards for behavior as described in Valley’s Values & Standards of Performance & Ethical Conduct Procedure #055-011-101. Fails to always meet standards for professional behavior as described in Valley’s Values & Standards of Performance & Ethical Conduct Procedure #055-011-101.

At Valley HealthCare System we recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. Valley HealthCare System has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination that is protected by law. In addition, Valley HealthCare System has policies in place to provide reasonable accommodation to those with a disability..