Program Manager, LTSS Healthcare Services

Molina Healthcare, Inc.; Oregon; Hybrid; USD 110,000 - 150,000; Full time

Job summary

Molina Healthcare, Inc. is seeking a Program Manager for LTSS Healthcare Services.

This remote role supports multiple markets and regulatory compliance, delivering healthcare programs from design through implementation. The ideal candidate has deep LTSS experience, strong project management, and the ability to collaborate with health plans, vendors, and cross-functional teams to ensure quality and cost-effective member care.

Qualifications

• Minimum 5 years in health care, with 3+ years in utilization management, care management, care transitions, behavioral health, or equivalent.
• Active licensure/certification listed in requirements or state-specific mandates; must be active and unrestricted unless contract requires otherwise.
• Strong analytical and problem-solving abilities.
• Strong organizational and time-management skills.
• Ability to work in a cross-functional, professional environment.
• Experience with state, federal, and third-party regulations.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office and navigating online portals/databases.

Responsibilities

• Plan and execute healthcare services projects and programs with cross-functional teams to deliver products from design to completion.
• Provide ongoing communication on goals, evaluation, and compliance with standardized protocols.
• May oversee external vendors when engaged.
• Focus on process improvement and organizational change management.
• Lead healthcare services programs to meet critical needs.
• Translate customer needs into functional requirements.
• Conduct quality audits to assess staff education and service quality and implement quality initiatives.
• Create BRDs, test plans, RTMs, and user training materials.

Skills

Healthcare experience

Regulatory knowledge

Analytical skills

Time management

Cross-functional teamwork

Communication skills

MS Office proficiency

Tools

Microsoft Office

Job description

Molina Healthcare is hiring a Program Manager, LTSS Healthcare Services. This role is remote. Highly qualified candidates should have experience with LTSS in some capacity. Additional responsibilities may include implementations of new markets, working with health plans to ensure full execution, project management, ensure audit performance and compliance. Provides subject matter expertise and leadership to healthcare services function - providing support for project/program/process design, execution, evaluation and support, and ensuring compliance with regulatory and internal standards, practices, policies and contractual commitments. Contributes to overarching strategy to provide quality and cost-effective member care.

Essential Job Duties

• Collaboratively plans and executes internal healthcare services projects and programs involving department or cross‑functional teams of subject matter experts - delivering products from the design process to completion.
• Provides ongoing communication related to program goals, evaluation and support to ensure compliance with standardized protocols and processes.
• May engage and oversee the work of external vendors.
• Focuses on process improvement, organizational change management, program management and other processes relative to business needs.
• Serves as a subject matter expert and leads healthcare services programs to meet critical needs.
• Communicates and collaborates with customers to analyze and transform needs and goals into functional requirements.
• Conducts quality audits to assess healthcare services staff educational needs and service quality, and implements quality initiatives within the department as appropriate.
• Creates business requirements documents (BRDs), test plans, requirements traceability matrix (RTMs), user training materials and other related business documents.

Required Qualifications

• At least 5 years of health care experience, including experience in clinical operations, and at least 3 or more years in one or more of the following areas: utilization management, care management, care transitions, behavioral health, or equivalent combination of relevant education and experience.
• Registered Nurse (RN), Licensed Vocational Nurse (LVN), Licensed Practical Nurse (LPN), Advanced Practice Social Worker (APSW), Certified Health Education Specialist (CHES), Licensed Professional Counselor (LPC), Licensed Professional Clinical Counselor (LPCC) or Licensed Marriage and Family Therapist (LMFT). Clinical licensure and/or certification required ONLY if required by state contract, regulation, business operating model, or state board licensing mandates. If licensed, license must be active and unrestricted in state of practice.
• Strong analytical and problem‑solving skills.
• Strong organizational and time‑management skills.
• Ability to work in a cross‑functional, professional environment.
• Experience working within applicable state, federal, and third‑party regulations.
• Strong verbal and written communication skills.
• Microsoft Office suite/applicable software program proficiency, and ability to navigate online portals and databases.

Preferred Qualifications

• Certified Case Manager (CCM), Certified Professional in Healthcare Management (CPHM), Certified Professional in Healthcare Quality (CPHQ), or other health care or management certification.
• Leadership experience.
• Medicaid/Medicare population experience.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V