Program Manager, Loft Operations, AWS Developer Experience

Amazon; San Francisco (CA); On-site; USD 66,800 - 142,800; Full time

Benefits offered by this job

Flexible work culture

Mentorship and career growth opportunities

Inclusive team culture

Job summary

A major cloud services company in San Francisco is looking for a Program Manager of Operations to lead community engagement initiatives. The role involves crafting tech experiences and driving innovation for the AWS community. Ideal candidates will have significant project management experience and a strong background in data and metrics. This position offers competitive pay and opportunities for career advancement.

Qualifications

• 3+ years of program or project management experience.
• 3+ years of defining and implementing process improvement initiatives using data and metrics.
• Experience working cross-functionally with tech and non-tech teams.

Responsibilities

• Craft tech experiences attracting hundreds of attendees.
• Shape learning for future cloud leaders.
• Drive innovation in community engagement.

Skills

Project management

Data analysis

Cross-functional collaboration

Stakeholder management

Excel (Pivot Tables, VLookUps)

SQL

Job description

Program Manager, Loft Operations, AWS Developer Experience

Job ID: 3116749 | Amazon Web Services, Inc.

Ready to be at the epicenter of tech innovation and community building in the heart of San Francisco? We're looking for a dynamic Program Manager of Operations to join the AWS Builder Loft – where the future of cloud technology comes to life! This isn't your typical operations role; you'll be orchestrating a buzzing hub where developers, tech leaders, and innovators converge to shape the future of technology.

Imagine leading a space where hundreds of passionate technologists, breakthrough innovations are showcased on demo nights, and the next generation of cloud architects hone their skills. You'll partner with stakeholders across the company to create experiences that not only educate but inspire, all while working alongside some of the brightest minds in tech.

As our Program Manager, you'll have the unique opportunity to:

• Craft unforgettable tech experiences that regularly attract hundreds of attendees per event
• Shape the learning journey of future cloud leaders
• Build relationships with industry pioneers and community trailblazers
• Drive innovation in how we engage and nurture the AWS technical community
• Be part of a team that's revolutionizing how technical education and community building happens in the heart of the tech world

If you thrive in a fast‑paced environment, where success is measured in community engagement and excitement, and where you can directly impact the future of cloud technology – this role is calling your name!

About the team

The AWS Developer Experience team is a technical function focused on engaging with Builders at scale. We are focused on inspiring innovation on the AWS platform, generating preference for AWS products to help accelerate sign‑ups and service consumption, and driving organic advocacy for AWS.

We deeply understand the journey of Builders, and use these insights to build partnerships and alignment across AWS functions, educate and inspire leadership to engage with Builders, and help transform our go‑to‑market efforts and services on behalf of our technical customers.

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee‑led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge‑sharing, mentorship and other career‑advancing resources here to help you develop into a better‑rounded professional.

Work/Life Balance

We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross‑functionally with tech and non‑tech teams

Preferred Qualifications

• 3+ years of driving end‑to‑end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job‑related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign‑on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.