Program Manager, Legal, Amazon Health Services

Amazon; Seattle (WA); On-site; USD 83,000 - 130,000; Full time

Job summary

Amazon Health Services (AHS) Legal is seeking a Program Manager to transform manual legal processes into AI-powered workflows. You will define roadmaps, pilot AI tools, and partner with attorneys and business teams to identify automation opportunities.

The role blends legal operations with technology, measuring impact and reporting on program health across the organization. You will contribute end-to-end ownership, drive adoption, and work with cross-functional partners to set standards and

Qualifications

• 3+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience working cross functionally with tech and non-tech teams.
• Bachelor's degree.
• 2+ years of driving process improvements experience.
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
• Experience building processes, project management, and schedules.
• Experience implementing repeatable processes and driving automation or standardization.

Responsibilities

• Own the program roadmap for legal process automation: define milestones, manage cross-team dependencies, identify risks early, and drive timely resolution or escalation to keep delivery on track.
• Evaluate, pilot, and build AI-powered tools and workflows that replace manual legal and compliance processes, measuring adoption and time savings to validate impact.
• Partner with attorneys, compliance professionals, and business teams across multiple business lines to identify trends, recurring pain points, and opportunities for automation.
• Define success metrics and build reporting frameworks that give leadership clear visibility into program health, operational efficiency, and vendor performance.
• Collaborate with other Program Managers across the organization to share best practices, avoid duplicated effort, and raise the bar on program management standards.

Skills

Program management

Data metrics

Cross-functional collaboration

Stakeholder management

Process improvement

Automation

Scheduling

Education

Bachelor's degree

Job description

Are you excited about using AI to reimagine how legal work gets done? The Amazon Health Services (AHS) Legal team is looking for a Program Manager who can turn manual, time-consuming processes into scalable, AI-powered workflows. As the team grows to meet the demands of growing businesses, including Amazon One Medical and Amazon Pharmacy, this role will be instrumental in rebuilding and modernizing how our legal team operates, so we can spend more time enabling the business and less time on repetitive tasks.

You will work at the intersection of legal operations and technology, identifying where automation can replace manual effort and designing the right tools to make it happen. You bring experience configuring AI agents, LLM-powered workflows, or no-code/low-code solutions, paired with the judgment to know when a solution is ready to ship and the discipline to measure whether it delivers real value. This role involves access to confidential legal information and requires a high level of professionalism, integrity, and discretion.

Key job responsibilities

• Own the program roadmap for legal process automation: define milestones, manage cross-team dependencies, identify risks early, and drive timely resolution or escalation to keep delivery on track.
• Evaluate, pilot, and build AI-powered tools and workflows that replace manual legal and compliance processes, measuring adoption and time savings to validate impact.
• Partner with attorneys, compliance professionals, and business teams across multiple business lines to identify trends, recurring pain points, and opportunities for automation.
• Define success metrics and build reporting frameworks that give leadership clear visibility into program health, operational efficiency, and vendor performance.
• Collaborate with other Program Managers across the organization to share best practices, avoid duplicated effort, and raise the bar on program management standards.

A day in the life

You will split your time between collaborative and independent work. Part of your week involves meeting with attorneys and business partners to understand their workflows, spot patterns, and prioritize where automation will have the greatest impact. The rest is heads-down time — researching tools, designing solutions, testing prototypes, and iterating based on user feedback. This is an individual contributor role, so you will own your projects end to end while staying closely connected to the broader PM community across Amazon Legal.

About the team

The AHS Legal team is dedicated to enabling Amazon's healthcare businesses. We partner closely with business teams to build smart legal frameworks that accelerate innovation. We value curiosity, collaboration, and a sense of humor, and we believe the best legal support comes from understanding the business deeply enough to stay ahead of its needs.

• 3+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams
• Bachelor's degree
• 2+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules
• Experience implementing repeatable processes and driving automation or standardization

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

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