Program Manager IV - Clinical Knowledge Services

Kaiser Permanente; Denver (CO); On-site; USD 90,000 - 130,000; Full time

Job summary

Kaiser Permanente in Denver, Colorado is seeking a Program Manager IV for Clinical Knowledge Services. The role oversees large, multi-workstream programs across regions, coordinating resources and monitoring risks, budgets, and vendor performance to deliver strategic outcomes.

The ideal candidate has a strong background in program or project management, change management, and cross-functional collaboration within healthcare or complex organizations.

Qualifications

• Minimum one year in a leadership role with or without direct reports.
• Bachelor's degree from an accredited college or university and minimum five years experience in project management or a directly related field, including minimum two years program management experience OR minimum eight years experience in project management or a directly related field, including minimum two years program management experience.

Responsibilities

• Oversees medium-to-large programs or components with multiple workstreams and strategic business goals across departments or regions.
• Leads program teams by coordinating and monitoring internal and/or external resources; identifies risks and mitigates them.
• Monitors compliance with policies and procedures; ensures alignment and buy-in from diverse stakeholders.
• Manages program financials and contracts, reviews vendor performance, and supports change management efforts.

Skills

Leadership

Communication

Project Management

Risk Management

Analytical Thinking

Stakeholder Management

Education

Bachelor's degree

5+ years PM experience

Tools

Tableau BI

Epic

SharePoint

Excel

Job description

**Desired candidate would reside in our WA or CO markets; however this is open to any KP footprint (CA, CO, NV, WA, OR, GA, MD, DC, VA, NC). Please note: pay listed is for CO region, others will vary by geographic location.

Clinical Knowledge Services (CKS) is a multidisciplinary team dedicated to translating clinical evidence and best practices into meaningful solutions that improve patient care. Serving Colorado, Washington, and Nevada, CKS partners with clinical and operational leaders to acquire, design, implement, and maintain the tools, content, and decision support systems that power evidence-based medicine across the organization.

Job Summary:

Manages medium-to-large scale programs or components with multiple workstreams and strategic business goals across departments, functions, or regions with responsibility and accountability for achieving program outcomes from initiation to close-out in an extended or open-ended time frame. Leads the work of program teams by coordinating and monitoring internal and/or external resources. Proactively monitors and identifies program risks, issues, and trigger events by developing mitigation plans and strategies. Monitors compliance of program activities by ensuring program plans and team members adhere to relevant policies and procedures. Ensures the alignment, buy-in, coordination, and support of diverse program stakeholders. Assists with reviews of vendor performance levels, ensures service level agreements are met, and assists with contract negotiations with vendors.

Essential Responsibilities:

• Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; builds relationships with cross-functional/external stakeholders and customers. Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers. Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples and provides options and recommendations. Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes. Facilitates team collaboration to support a business outcome.

• Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourages team members to adapt to and follow all procedures and policies. Collaborates cross-functionally and/or externally to achieve effective business decisions; provides recommendations and solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Supports the development of work plans to meet business priorities and deadlines; identifies resources to accomplish priorities and deadlines. Identifies, speaks up, and capitalizes on improvement opportunities across teams; uses influence to guide others and engages stakeholders to achieve appropriate solutions.

• Manages medium-to-large-scale programs or components with multiple workstreams and strategic business goals across departments, functions, or regions with responsibility and accountability for achieving program outcomes from initiation to close-out in an extended or open ended time frame. Develops, analyzes, and manages increasingly complex program plans which include scope identification and management, schedule, inter-dependencies, and resource forecast. Manages and monitors program financials for medium-to-large-scale programs. Monitors program performance to ensure programs effectively deliver maximum long term value or benefit to the organization, and makes adjustments as needed in an uncertain environment where scope may be fluid. Manages program activities related to organizational change management (e.g., development and execution of user adoption, implementation, and training plans) as defined by the program. Drives allocation of resources, establishes schedules, and task assignments to ensure established program management practices are in place. This role may perform project management duties in addition to program management responsibilities.

• Leads the work of program team members. Requests and coordinates internal and/ or external resources based on the alignment of team member skills and program demands. Promotes program vision and objectives with program team.

• Proactively monitors and identifies program risks, issues, and trigger events by developing mitigation plans and strategies; and resolving or escalating risks or issues as appropriate.

• Monitors adherence of program activities to policies and procedures by ensuring program plans and team members follow KP, departmental, and/or business line policies and procedures.

• Ensures the alignment, buy-in, and coordination of diverse program stakeholders by building rapport with stakeholder teams, third party vendors, and senior management; and clarifying accountability and authority across stakeholders. Identifies and works closely with stakeholders, ensuring all appropriate stakeholders are represented and included. Provides insight to key stakeholders and program sponsors by developing program goals, setting the prioritization of deliverables, discussing involvement of business processes (e.g. program change management, communication) and facilitating decisions necessary for program delivery. Communicates tough issues to stakeholders while maintaining an independent opinion, providing recommendations, delivering presentations, and providing reports to various senior audiences. Engages with senior stakeholders to identify long term value to the organization and define success.

• Assists with reviews of vendor performance levels and ensures service level agreements are met. Partners with Procurement and/or Legal to develop service level and/or scope of work agreements as appropriate. Assists with contract negotiations with vendors and reviews program invoices submitted by vendors for accuracy.

Knowledge, Skills and Abilities: (Core)

• Ambiguity/Uncertainty Management

• Attention to Detail

• Business Knowledge

• Communication

• Critical Thinking

• Cross-Group Collaboration

• Decision Making

• Dependability

• Diversity, Equity, and Inclusion Support

• Drives Results

• Facilitation Skills

• Health Care Industry

• Influencing Others

• Integrity

• Learning Agility

• Organizational Savvy

• Problem Solving

• Short- and Long-term Learning & Recall

• Teamwork

• Topic-Specific Communication

Knowledge, Skills and Abilities: (Functional)

• Applied Data Analysis

• Change Management

• Conflict Resolution

• Financial Acumen

• Managing Diverse Relationships

• Negotiation

• Project Management

• Project Management Tools

• Quality Assurance Process

• Risk Assessment

• Service Focus

• Strategic Program Management

  Minimum Qualifications:

• Minimum one (1) years experience in a leadership role with or without direct reports.

• Bachelors degree from an accredited college or university and minimum five (5) years experience in project management or a directly related field, including minimum two (2) years program management experience OR Minimum eight (8) years experience in project management or a directly related field, including minimum two (2) years program management experience.

Preferred Qualifications:

• Three (3) years of experience working with learning and curriculum development.

• Three (3) years of experience working with Tableau BI , Oracle, SharePoint, and/or Excel (e.g., creating pivot tables).

• Three (3) years of experience working with qualitative and quantitative analyses.

• Three (3) years of experience working with Epic.

• Two (2) years experience working with collaboration software (e.g., Sharepoint, MS Teams, etc.).

COMPANY: KAISER

TITLE: Program Manager IV - Clinical Knowledge Services

LOCATION: Denver, Colorado

REQNUMBER: 1442048

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.