Program Manager, Integrated Planning, GEMS, NA Startup

Amazon Inc.; Tennessee; On-site; USD 67,000 - 117,000; Full time

Job summary

Amazon.com Services LLC seeks a Program Manager to join the Startup Integrated Planning team within GEMS, owning integrated scheduling across North America's infrastructure portfolio.

The role oversees contracted planners, drives standards, and scales planning maturity in a rapidly growing environment. Travel up to 50% within the US/Canada with relocation support offered.

Qualifications

• 3+ years of program or project management experience.
• 3+ years of defining and implementing process improvement initiatives using data and metrics.
• Advanced Excel (Pivot Tables, VLookups) and SQL.
• Data-driven approach to driving improvements.
• Cross-functional collaboration with tech and non-tech teams.
• Bachelor's degree required.
• 3+ years of integrated scheduling with MS Project/Primavera P6 or equivalent.
• Experience applying AI tools and automation to scale program operations.
• Strong problem solving in ambiguous environments.

Responsibilities

• Shape workforce and vendor strategy for contracted planners.
• Oversee contracted project planners: set expectations and quality standards.
• Assign planners across projects based on priority and workload.
• Track budgets, invoices, and funding inputs for planning resources.
• Refine quality standards for integrated project schedules and reports.
• Design governance for schedule quality at scale.
• Ensure weekly planning status reports are timely and accurate.
• Develop KPI dashboards for schedule health and delivery dates.
• Collaborate with cross-functional partners to drive planning adoption.

Skills

PM experience

Process improvement

Excel advanced

SQL

Data-driven improvements

Cross-functional

Problem solving

AI automation

Vendor management

Scheduling

Education

Bachelor's degree

Master's degree

Tools

MS Project

Primavera P6

Job description

Program Manager, Integrated Planning, GEMS, NA Startup

Job ID: 10513677 | Amazon.com Services LLC

Amazon is seeking a Program Manager to join the Startup Integrated Planning team within the Global Engineering, Materials, & Sustainability (GEMS) organization. This team owns the integrated planning function for North America's infrastructure project portfolio, connecting cross-functional workstreams into unified, reliable schedules that guide execution across large-scale new build and expansion/retrofit projects.

This Program Manager will contribute to the strategic evolution of the integrated planning program, helping mature planning as a discipline. The role oversees a team of contracted project planners, setting the bar for quality and ensuring consistent delivery, while balancing program-level strategy, cross-functional influence, and scaling mechanisms.

This is a rapidly scaling environment where processes exist but are still maturing. Success requires strategic thinking, comfort navigating ambiguity, and the judgment to refine and extend existing frameworks. A strong background in integrated scheduling is critical for providing effective program management at this scale.

This role requires up to 50% travel in the US and Canada and availability to work from a corporate office when not traveling. Candidates should either live near or be willing to relocate within a reasonable commuting distance of the office. Relocation assistance may be provided.

Key job responsibilities

Program Strategy & Contracted Planner Oversight

• Shape and advance the workforce and vendor strategy for contracted planners, including capacity modeling, skill-mix optimization, and procurement negotiations that scale with portfolio growth.
• Oversee contracted project planners: set expectations, provide training on planning standards, review deliverable quality, and support escalations.
• Assign and rebalance planners across projects based on priority, complexity, and workload.
• Track project budgets, manage invoicing, and provide funding inputs for planning resources.

Planning Quality, Standards, & Governance

• Refine and enforce quality standards for integrated project schedules, ensuring all plans connect discipline timelines, dependencies, and handovers into a single source of truth.
• Contribute to the planning maturity model and roadmap, setting progressive quality targets that evolve as the program scales.
• Design and implement governance mechanisms that validate schedule quality at scale, removing the need for manual review.
• Ensure weekly planning status reports are accurate, complete, and distributed on time to stakeholders.
• Track planning health via KPI dashboards measuring schedule integrity, milestone adherence, plan variance, and delivery date accuracy.

Standardization & Continuous Improvement

• Develop, maintain, and enforce Standard Operating Procedures for all planning activities.
• Develop and improve planning tools, templates, and AI-driven automations to boost planner productivity and eliminate manual workflows.
• Identify and lead initiatives that advance planning maturity, including automation, tooling, and capability building.
• Capture lessons learned from completed projects and convert them into repeatable, scalable best practices.

Risk Management & Reporting

• Identify and mitigate program-level planning risks; own escalation paths and drive issues to resolution.
• Ensure planners identify cross-functional dependencies and surface risks early, before they become execution problems.
• Develop and refine risk and reporting frameworks that give leadership the signal needed to make portfolio-level decisions
• Provide clear, data-driven status reporting to senior leadership on portfolio-wide planning performance.

Program-Level Cross-Functional Partnership

• Build and maintain program-level relationships with key partner functions (design, operations, construction, launch, IT, engineering) to drive planning adoption and standardization.
• Serve as the planning liaison with partner functions, championing integrated scheduling practices and ensuring planning inputs are prioritized.
• Drive continuous improvement of integrated planning by gathering feedback from partner functions and refining how planning intersects with their workflows.
• Represent the Integrated Planning program in global and cross-functional forums, aligning planning standards and resolving systemic gaps across disciplines.

Basic Qualifications

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams
• Bachelor's degree
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• 3+ years of integrated scheduling experience including use of MS Project, Primavera P6, or equivalent tool
• Experience applying AI tools and automation to scale program operations and drive measurable efficiency improvements.
• Experience handling ambiguous or undefined challenges through strong problem solving abilities

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• Experience building processes, project management, and schedules
• Master's degree
• Experience in construction or industrial infrastructure projects.
• Project Management Professional (PMP) certification or PMI-SP
• Experience developing and deploying standardized planning templates/procedures
• 3+ years of directly managing and being responsible for multiple large projects experience
• Experience with vendor/contract management including statement of work development, rate negotiation, and performance governance

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, CA, San Francisco - 81,600.00 - 142,800.00 USD annually USA, IL, Chicago - 74,200.00 - 129,800.00 USD annually USA, MA, Boston - 74,200.00 - 129,800.00 USD annually USA, NY, New York - 81,600.00 - 142,800.00 USD annually USA, TN, Nashville - 66,800.00 - 116,800.00 USD annually USA, TX, Austin - 74,200.00 - 129,800.00 USD annually USA, TX, Houston - 74,200.00 - 129,800.00 USD annually USA, VA, Arlington - 74,200.00 - 129,800.00 USD annually USA, WA, Bellevue - 82,700.00 - 129,800.00 USD annually