Program Manager - Installation Support

Edwards Vacuum; Austin (TX); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health benefits

401k with match

Family leave

Career development

Global training

Job summary

Edwards Vacuum is seeking a Program Manager to lead complex equipment installation, start-up, upgrades, and service delivery for a strategic customer account in Austin. The role emphasizes cross-functional coordination, customer communication, and rigorous schedule management to achieve timely deployment and successful product readiness.

You will coordinate with engineering, service, manufacturing, and logistics teams, monitor progress, and drive risk mitigation to meet customer commitments.

Qualifications

• Experience coordinating complex semiconductor equipment installations and deployments.
• Ability to collaborate across engineering, service, manufacturing, logistics, and customer teams.
• Strong analytical and communication skills, verbal and written.
• Technically minded with ability to grasp new concepts quickly.
• Ability to meet tight deadlines on multiple projects.
• Proficient in Microsoft Office, including Project (Office 365).
• Calm under pressure and adaptable in challenging environments.

Responsibilities

• Communicate installation and deployment schedules, resources, and milestones across service, engineering, manufacturing, and supply chain teams.
• Monitor program progress and report status, risks, issues, and action items to stakeholders.
• Lead large-account installation and deployment programs to ensure on-time acceptance and readiness.
• Align customer schedules with product delivery commitments.
• Coordinate installation, commissioning, and acceptance activities with Installation Manager and customer contacts.
• Drive issue resolution, escalation, and risk mitigation.
• Provide program governance, milestone tracking, and executive status reporting.
• Support execution of high-visibility customer programs.

Skills

Cross-functional coordination

Stakeholder engagement

Schedule management

Risk mitigation

English proficiency

Microsoft Office 365

Microsoft Project

Tools

Microsoft Project

Job description

Your role

The Program Manager is a member of the NACC team and serves as the primary program coordination lead for a strategic customer account. The role is responsible for planning, coordinating, and driving execution of complex equipment installation, start-up, upgrade, and service delivery activities. The position focuses on cross-functional coordination, customer communication, schedule management, risk mitigation, and successful product deployment rather than direct people management.

The following responsibilities are achieved through strong coordination, stakeholder engagement, customer communication, and structured program management across multiple functional teams:

• Communicate account-specific installation and deployment schedules, resource requirements, logistics readiness, customer commitments, and milestone execution across service, engineering, manufacturing, and supply chain organizations.
• Monitor program progress and communicate status, risks, issues, action items, mitigation plans, and key deliverables to customer and internal stakeholders.
• Lead large-account installation and deployment programs to achieve on time customer acceptance, successful system start-up, and operational readiness through effective coordination of cross-functional workstreams and stakeholder expectations.
• Ensure alignment between customer schedules and product delivery commitments
• Coordinate installation, commissioning, and customer acceptance activities with Installation Manager and customer contacts
• Drive issue resolution, escalation management, and risk mitigation
• Provide program governance, milestone tracking, and executive status reporting
• Support successful execution of high-visibility customer programs

To succeed, you will need

• Prior experience coordinating complex semiconductor equipment installations, customer deployments, program management in a field environment.
• Highly collaborative with demonstrated ability to coordinate across engineering, service, manufacturing, logistics, and customer organizations.
• Ability to analyse information, identify key issues, and report clearly and accurately in verbal or written format.
• Technically minded, able to quickly grasp concepts and relevant factors in areas outside own prior experience.
• Ability to deliver to tight deadlines on multiple concurrent projects.
• High level of proficiency in Microsoft Office, including Microsoft Project using Office 365.
• Personal composure under pressure and experience of operating under challenging circumstances.
• Flexible working approach.
• Proficient in English.

In return, we offer

• Benefits and Perks: Enjoy a benefits package including health and wellness programs, retirement savings, and employee assistance.
• We offer a strong retirement 401k plan with matching
• Family is important to us – so we also offer paid family leave, a health paternity/maternity leave & many other benefits for a health work-life balance
• Growth Opportunities: Access global training, mentorship, and career progression pathways to achieve your professional goals.
• We support you on your journey: individual learning opportunities, world-wide job opportunities or technical training from our academy.

Job location

This role requires you to work on-site in Austin, TX. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration!

We are an Equal Opportunity Employer!

Edwards Company considers for employment and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws.

No person shall be denied the equal protection of the laws of this state or any subdivision thereof. No person shall, because of race, color, ethnicity, national origin, age, disability, creed [or], religion, or sex, including sexual orientation, gender identity, gender expression, pregnancy, pregnancy outcomes, and reproductive healthcare and autonomy, be subjected to any discrimination in [his or her] their civil rights by any other person or by any firm, corporation, or institution, or by the state or any agency or subdivision of the state, pursuant to law.

Edwards is a global leader of vacuum and abatement systems. We are proud to lead the industry, pushing the boundaries of science to deliver innovative products which are intrinsic to everyday life, working in partnership with our customers and continually setting new standards. With over 150 years of rich heritage, Edwards is the partner of choice for tens of thousands of customers in critical applications around the world. Vacuum is required in diverse sectors, from the generation of power to the production of steel, to the challenging environments of space simulation and high energy physics research.

At Edwards, we believe there is always a better way. Our employees are full of ideas. When looking to add a new team member, we are looking for someone that can appreciate what the Edwards Team has done and bring their new ideas and perspective to enhance where we can go. At Edwards you get to be part of something big; we work globally, but also get the opportunity make a difference locally in our own discipline. We work hard to attract, motivate, develop and retain the best talent from the diversity of people across the globe. Our vision to be First in Mind, First in Choice relies on this strategy. We are an Equal Opportunity Employer.

For more information about Edwards visit our website: www.edwardsvacuum.com

A division of Atlas Copco

Salary is based on location average. Final salary may vary based on factors such as geographic location, experience, job-related skills, internal peer equity, etc.

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