Program Manager, Inside Safe

The People Concern

Los Angeles (CA)

On-site

USD 90,000 - 130,000

Full time

11 days ago

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

403b Retirement Plan

Employee Assistance Program (EAP)

Paid Holidays

Paid Vacation Days

Paid Sick Days

Staff Training & Certification

Job summary

The People Concern is seeking a Program Manager to oversee the Inside Safe initiative in Los Angeles, leading the 5 case managers contracted with the Mayor's office to move encampment residents into hotels and provide housing navigation.

The role includes directing operations, supervising staff, coordinating with partner agencies, ensuring compliant data reporting, and delivering training while maintaining a client-centered, harm-reduction approach. This is a full-time, exempt position.

Qualifications

Bachelor's degree and 3 years outreach experience.
Experience with individuals with mental illness and co-occurring disorders.
Management or supervisory experience preferred.
Nonprofit sector experience a plus.
Ability to obtain CPR/First Aid certification.
Valid California driver's license.

Responsibilities

Provide leadership to Inside Safe teams and ensure continuity of care.
Supervise staff and evaluate performance.
Coordinate services with partner agencies.
Oversee data collection, reporting, and outcomes.
Provide training and onboarding to staff.
Respond to emergencies on a 24-hour basis when needed.
Ensure compliance with funder contracts and reporting.

Skills

Leadership

Supervisory experience

Crisis response

Harm reduction

Data reporting & analytics

Nonprofit experience

Driver's license

Education

Bachelor's degree

Job description

Role: Program Manager
Reports to: Director
Program: Inside Safe
Department: Housing
Location: E6 Olympic - 1625 W Olympic Blvd Ste #603 LA CA 90015
Schedule: Monday - Friday, 8:00am - 4:30pm
Status: Full Time, Exempt (Salary), Management
Benefits: Medical, Dental, Vision, Retirement Planning (403b), Employee Assistant Program (EAP), etc.

Summary

The Program Manager will provide leadership and oversight to the 5 case managers contracted with the Mayor's office for the Inside Safe program. These teams are part of a new initiative by the Mayor's office to expeditiously move individuals in priority encampments into hotels and provide ongoing case management and housing navigation in order to quickly match them and move them into appropriate permanent housing resources. The Program Manager will conduct outreach but also be responsible for efficiency of operations, coordinating services with partner agencies as needed, and fostering collaboration within the team and between other departments and programs. The Program Manager is also responsible for administrative aspects of team leadership, including data oversight and reporting of outcomes. The Program manager will also provide administrative supervision, onboarding, and training to staff members.

Essential Duties & Responsibilities

Provide leadership to the Inside Safe teams, ensuring continuity of care and services between The People Concern agency resources and partnering agencies
Provide individual and team supervision, support, and performance evaluations for all assigned staff.
Provide support during emergencies and crisis situations
Ensure that services emphasize customer choice and harm reduction
Provide trainings to staff regarding permanent housing applications and appropriate data recording.
Be available to respond to emergency calls and situations on a 24-hour basis when needed
Assist in the screening, assessment, and enrollment of clients in a range of services
Ensure all paperwork and data collection is complete, timely, accurate, and current in agency records and electronic databases through on-going audits of electronic data bases and chart reviews
Work in collaboration with team members to remove barriers to permanent housing; e.g., acquisition of identification, legal aid, benefits assistance, life skills
Ensure adherence to funding source contracts and performance standards; prepare written reports on program activities as assigned and as required by funding sources
Provide training to staff on policies and procedures of the program
As needed, assist in the screening, assessment and enrollment of clients including orientation to program policies resources and goals
Ensure all client related paperwork, data collection and data systems are complete, timely, accurate, and current in agency records and electronic databases
Provided data reports to Director of E6
Participate in meetings with funder and provide appropriate updates and data demonstrating progress and successful interventions.
Responsible for program auditing to ensure compliance with applicable funder and regulatory requirements
In coordination with the Director, complete required reporting to ensure outcomes are on track
Input monthly stats into agency wide tracker
Collate monthly housing placements and report data in appropriate tracker
Participate in outreach activates when appropriate
Other duties as assigned

Qualifications

Bachelor's degree and 3 years experience providing outreach services to individuals living on the streets
Extensive experience working with individuals with severe and persistent mental illness and co-occurring disorders
At least 1 year of management/supervisory experience preferred
Experience managing a team of staff and providing direct supervision
Experience working in a nonprofit setting a plus.
Able to work in a high tolerance Harm Reduction environment.
Strong critical thinking, problem-solving, and team building skills.
Detail oriented with excellent time management, organizational, written, verbal, interpersonal, and computer skills
Current, valid California Driver's with an acceptable driving record
Able to obtain and maintain CPR/1st Aid certification

Work Environment

On occasion walk or drive to different local sites
Regularly required to sit, stand, bend and occasionally lift or carry up to 35 pounds
Field (may need to travel) and indoor office environment
Will necessitate working in busy and loud environments
Will be exposed to elements like cold, heat, dust, noise and odor
May need to bend, stoop, twist , and sit throughout the day

RESPONSIBILITIES COMMON TO ALL AGENCY EMPLOYEES

Maintain a safe work environment and confidentiality at all times
Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues
Organize and prioritize multiple activities to meet all external and internal deadlines
Maintain professional demeanor that reflects positively on the agency
Demonstrate respect and courtesy toward others
Able to thrive in a work environment emphasizing teamwork and collaboration
Respond in a timely manner in all aspects of communication
Work with minimum supervision
Perform other duties as assigned

About the People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.

With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.

The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.

EXPECTED BEHAVIORS OF ALL STAFF

Act as a role model
Demonstrate a sense of responsibility
Continuously learn and improve
Acknowledge your own areas of improvement
Hear and provide honest, specific and direct feedback
Create an environment where everyone is welcomed valued and respected
Collaborate

Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job basedon job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

About the People Concern

Benefits & Perks

Medical Insurance
Vision Insurance
Dental Insurance
Retirement Planning (403b) & Matching
Paid Holidays
Paid Vacation Days
Paid Sick Days
Employee Assistance Plans (EAP)
TELUS Health
Flexible Spending Account (FSA)
Basic Life / Accidental Death & Dismemberment (AD&D)
Voluntary Short- and Long-Term Disability
Voluntary Pet Insurance
Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
The People Concern University & Certificates